Musician's Friend

My son broke a string on the guitar. Ordered a pretty common 3-pack of guitar stings. The site suggested it would take a few days to process the order. It took 52 days to get the string to me. Like seriously - almost 2 full months. For guitar strings.

After two weeks of waiting with no meaningful updates, I had to order it elsewhere. But you can't cancel the order and guitar strings are not returnable. They just take your money and maybe some day in your lifetime, you may just get your purchase.

Never again will I do business with MusiciansFriend (they should be honest with themselves and accept the rebranding of MusciansFoe).

This was my first, and last order. I have been on the phone waiting to speak to a rep at least three times. They said that they first ship by UPS and then USPS takes over. I told them they have a rotten system and they will not be getting my business again. As of this writing, I still have not received my order. The USPS tracking site says that the package is not in their possession and this after placing my order one week ago. STAY AWAY.

I ordered 4 items,, Next day got an email that 2 of the Items shipped and the other were back ordered. When I bought them it said all items were "IN STOCK". 8 days have gone by, I have no idea where the items that they actually shipped are because UPS says the gave them to USPS, USPS says they haven't received them. Contacted customer support, they told me the back ordered items are a month out, and they couldn't tell me anything about the items that shipped except to give me the tracking number that I already have. They then disconnected on me, Never again.
Ordered 4 items, 2 are a least a month out and who knows where the other 2 are.

I tried to order a specific guitar. I dealt with a guy and he told me when I decided to call him. I called back and a young girl answered she said she would help me and then we would contact my salesperson. She said she found the guitar and was filling out the order form. I said, what about contacting my salesman as you said you would do? She said do you want the guitar or not? She was rude so I hung up and called back. The next guy answered and looked for that guitar and told me they did not sell that model. So the girl tried to sell me something close and not tell me! I went ahead and ordered something close and it was in stock. Four days pass and every time I look it says processing. I call and they could care less. I started thinking, if there is a problem with the guitar, do I want to deal with these people? Answer: HELL NO! If they don't care when you're ordering, they sure won't care if you have problems. I buy a lot of gear each year and I don't want my time wasted by a company like this. Their CEO should be ashamed of this poor operation. If I held stock in this outfit, I would be appalled.

I ordered a powered pedal board from musicians friend it took over a week to arrive and it didn't work it was an open box deal it was faulty and they resold it anyway they emailed me a return shipping label so I sent it back today now I'm out the pedal board and over 100.00. They say they will return my money when it arrives it has to go from central fl to Kansas city I'm lucky if I'll see that refund in a month. Should I not receive my refund I will complain to every one I can in the government state and federal that deals with businesses that steal from people. I will never make another purchase from musicians friend buyer beware

I have been waiting on a violin for my 9 y. O daughter for 30 days. The site says it's back ordered, I simply want to cancel my order but I've called 4 times and waited at least 4 hours with no one answering the phone. Reply to this review and cancel my order and I'll take down this $#*!ty review. You guys absolutely suck! I will never order from you guys again and I'm a musician and buy a lot of gear. Beware of this $#*!ty company!

Have used MF for years, they used to be the top dog for music purchases. Recently their shipping times are worse than competitors, their return policy for instruments is absurd, you lose the cost of shipping from your refund and you have to pay to ship it back. So basically you cannot test an item, where as with other competitors it is a FULL refund. Trying to return items is also horrible, I have waiting over 20 mins on the phone just to talk to someone and you're lucky if the chat ever responds. Ive sometimes waited over 35 mins for an answer. Just buy it from ZZounds or amazon.

I wish musicians friend would be honest and upfront about stock availability and shipping. I've run into numerous issues with them stating an item is in stock only to find out it s back ordered for months. Simply put, if it s not available per advertisement it should not be posted as available. This is a deceptive practice. They shouldn't put a pend on your charge card if they can't process something. I've seen back orders for 3 months. Sales people are trained to always say, it may be shipped next week. They are clueless as their entire ordering system has become a cluster of errors, delays and broken promises. Their online ordering system is rigged with problems as coupon codes, points and advertised discounts do not seem to be applied. It took me 4 tries to have it corrected. I've also been double charged as the items in the cart mysteriously doubled. I was glad I had caught it quickly. I no longer want to deal with musicians friend as loyalty means nothing to tgem.

Ordered on the 14th. Slill in "processing" on the 20th. They had 5 business days so I called the 800 number to cancel. The operator was totally oblivious to the fact it had not even been picked or shipped[they can only charge you when it ships... so I knew] but instead insisted I could not cancel because it was "probably" going to ship later that day. Next day still in "processing". But by then I had stopped payment. And I went on "chat" and nicely told them what I did and why. Over the past 15? Yrs or so I had spent thousands there but the quality of service and especially shipping has gone way downhill. The kicker was when during the conversation I told "phone-man" that AMS usually delivered next day and that Sweetwater usually 2 or 3 days... he told me impossible, no way, and that's not true. Basically calling me a Lier. That was the proverbial straw that led to freezing the account and severing ties forever.

I have bought countless items from musicians friend and everything has usually gone well.
Over the last two weeks I have called 6 times trying to buy a guitar their website says they have in stock. A Batson Raven. I am paying with a credit card and there is a coding issue on the guitar with their warehouse is the problem I continue to be told. 6 different selling agents over the phone all promise they will get back to me within an hr that the issue is corrected. No call back! No regard or value of my business *******@lvford.net

Lied to about my order by 5 different employees. Ordered a guitar for my husband, an ER provider in Seattle. Trying to give him an escape during these very stressful days. Order was out for "verification" according to the first employee I contacted. Second employee said it was shipping out a week ago, third employee said it needed review, forth employee argued with me, fifth employee (supervisor named Tim) apologized and said he would ship it right away overnight. That was 4 days ago and the guitar shipped last night economy ground via UPS. Definitely a lot of mistakes made with no repercussions to the deceitful employees. I'll never buy another item from MF/GC. My husband has spent well over $30k with GC over the years. Will not get another penny from us! If we did our jobs so ineptly, people die.

These people are terrible. Ordered an item. They shipped it via post office/UPS partnered service. It made it all the way to Washington state and within 100 milers of my residence. Then overnight it was sent to Brooklyn New York. There it stays for four days now. Some idiot in the postal service decided it should be Rochester New York instead of Rochester Washington I guess. So they send it 4000 mile to the east. I called Musician Friend about the blunder. The lady I spoke to was rude and just stated it was on the wrong truck and would be delivered today. I told her maybe the wrong truck 4000 miles away. I asked her if they could just send another of the product I ordered. I was given a flat Nope for an answer. She said there was nothing she could do and said call back tomorrow. Really! So it's tomorrow and (4 days later) and my package is still in New York. I doubt I will ever get what I paid for. So I will just eat it as a bad, very bad first experience with these numb nuts people. And my last experience with them. I ordered the same item from Sweetwater Music and received it no problem first time. They even called me to confirm my order was correct before shipping and follow up to makes sure you receive your product from them. So my advice to you: Never order from Musicians friend unless you want to get blown off and ignored and never receive your product. Can't put it any simpler than that people. Musicians Friend is NOT YOUR FRIEND! Let that sink in and marinate on that before you even consider ordering from the NOT YOUR FRIEND music store.

"MusiciansFriend" sold me some download software (Steinberg Cubase). Only Steinberg says I need a USB dongle to run it, and Musicians friend didn't provide it. Steinberg says "sorry they should have told you" "MusiciansFriend" says (haha got your money,) "we can't refund digital downloads".

I also one time made the mistake of thinking I could return something purchased from "MusiciansFriend" to a guitar Center (owned by the same company).

If you are fond of your money, go somewhere other than "MusiciansFriend"

I was sold parts and received the wrong parts that I got stuck with being a snare drum... I was lied to another time on next day air that was not and ended up normal shipping... I ordered drumheads that were in stock to have them come to my house in one of the drums size top and bottom not in delivery... did not even send out a email stating salesman told me that all my heads were in stock that was a lie... when they say they have a back order they will wait until they have more customers to order something that could be a month to two months when they could order it but just don't because they want to wait until more people order a real bull$#*! business... i've dealt with Musician's Friend since 1994 and I will not do business any longer...