Musician's Friend

I've bought tons of stuff from "musicians friend" over the years. They've always beat everyone else on price. Rarely is an item not in stock. Orders ship promptly and free of charge. If there ever was a problem, it was swiftly and easily rectified. I can't understand all the lousy reviews because they've always been a positive experience for me.
The only negative is that recently the website does not cooperate with my iPhone. Maybe my browser is out of date or something.

Ordered a studio monitors with warranty the 27th of September 2020. AFTER IT WAS PUT ON BACKORDER, CUSTOMER SERVICE Said it would arrive on the 11th of October 2020. Oct 11th arrives. I received ANOTHER BACK ORDER NOTICE. CUSTOMER SERVICE SAID. It will arrive the 22nd of October 2020. I received yet another BACKORDER NOTICE. I CALLED CUSTOMER SERVICE AGAIN, they apologized for the delays and blamed it on Covid-19. Your new shipping date should be by the 11th of November. It is now election day and I decided to call Customer service and "Cancel" my order. And explain to them I don't want the product anymore. I was put on hold for 15 min and they told me it has been cancelled wait about 8 days for your money to wire back to my account. Today is November 4 2020 and I received a notification that my package is being shipped. I lose my marbles, I've had enough, so I called customer service yet again and they tell me there's no record of them cancelling my order... I laid down the law and gave them a real good ear rodgering about Customer service. I've been nothing but patient and have been a loyal customer since I found out about Musicians Friend. I've spent thousands of dollars at this company and I refuse to pay them a dime for anything else. My advice... Wait till Guitar Center files for bankruptcy and get your gear when it goes on clearance and Middle fingers up to musicians friend.

They once re-ran my card for $400 one year to the day after a purchase by mistake. Some problem with their credit card system. Caused me to overdraw on valentines day and cost hundreds in overdraft fees that they ended up paying. On another order I was expecting a guitar pickup that was around $100 and a couple small items. Received the small items but no pickup. Had to wait weeks for them to investigate and finally send it out. My current issue is with a preorder. Was told it wouldn't go out until 10/14 but received an email on 9/22 that it went out. My card was charged $930. Fedex still does not have the package 6 days later. I had to call customer service 3 times to get someone to truly look into this and investigate the problem. I asked them to refund my money, keep my place in line for the pre-order, and charge me when the package goes out. They refused. Waiting for them to complete research on whether the package has left their warehouse. If it has not left the warehouse I am cancelling the order even if it means I have to wait longer to get the item. They are the worst.

When trying to cancel a backordered item I've called four times and you can only speak to customer service in India. They can do absolutely nothing. Each time I was told that the item would be cancelled from the order and I would receive confirmation by the end of the day and I have never been notified. I've asked to be transferred to a customer service rep in the U.S. but they say they can't do that. They offer free shipping because they wait until they have a lot of items going to a particular area to ship which means you may wait weeks for your order. Just a miserable experience and I will never do business here again. BTW, everything they sell is available on Amazon for the same price or less.

After purchasing a software (which they advertise as 'delivered within a few hours into your mailbox'), I had to wait 7(!) days to get a mail, in which they just told me that they cancelled my purchase because of insufficent billing information. So to solve this I contact their customer service via chat and the 'expert' lady disconnects after a few questions because she didn't want to answer them. (Proof in attachment) Never buying anything from them ever again.

I placed an order and paid in full. I have an email receipt showing payment and screen shot of my bank account showing they took my money. However, I never received my order and they made no attempt to send it. When I called to ask what was going on the customer service tried to extort more money out me saying I had to pay another $220.00 on top of the full price I already paid or else they wouldn't send me anything. Complete scammers

They literally call you and send you emails about every single thing you look at or add to your cart. I finally had to tell the to just straight up $#*! off after 5 calls and 3 emails in 48 hours. When I finally did make a purchase, the "in stock and ready to ship" items took over two weeks to finally leave their warehouse. It's such a shame because I grew up ordering from this company with many great experiences but ever since being bought out by Guitar Center, it's absolutely horrid. Buy from your local shop instead.

I stopped doing business with Musicians Friend several years ago because their customer service stinks, and when you order a new item, many times you will receive B-stock, open-box, or demo items sold as new. As a company they have absolutely no integrity. Because they were the only vendor that had an effects pedal I wanted, I decided to give them anther try. BIG MISTAKE! Not only was it poorly packed, but the factory box had been opened and the pedal was defective. I called and got an RA# and returned the pedal the same day I received it. Musicians Friend received the pedal on 8-3-20 and as of 8-11-20, no refund. I had to call my credit card company and dispute the charge. It has come to my attention that Musicians Friend and Guitar Center(owned by the same holding company)will have to file bankruptcy this year. I hope so, it would be excellent to see these rip-offs out of business.

Here's how it happened... 15 years ago I started ordering from MF and never had an issue. Sweetwater was sold out of the Taylor I wanted, so I got on MF m's app and it said in stock! I ordered right then. Me being the review guru I am, I decided since it had been so long I would check their ratings (after the purchase, I know silly). I see what you've been seeing. Horror stories of packages coming beaten up and recycling restock items, customer service being terrible... etc. Etc. So I get a little panic in my stomach. I figured I'd just have to ride it out now, and I'm so glad I did. I ordered on a Friday night and by Tuesday evening I was playing my flawless, perfectly packaged, brand new guitar. Now, I didn't have to deal with customer service, but on SUNDAY I repeat SUNDAY I recieved a call from Rick my "gear advisor" who left a message and email to make sure that everything was going smoothly with my order. He offered me the tracking info and gave me a direct line to get in contact

Maybe I just got lucky? Maybe they're getting their act together? Or maybe only people with bad experiences leave anything on here for them. I enjoyed doing business with them. Easy, and smooth

Promises shipping in 5-8 days, kept saying it would ship the next day cancelled after they couldnt ship an instock guitar within 8 days. I ordered another guitar. Came with a pickup that doesnt work so great, ok stuff happens, i order a strap, never shows, up, they take forever to reply to me, then when i ask a refund they never reply for weeks. Other places offer free 2 day shipping fed ex to your door, they respond to emails and phone calls. One time i emailed MF to ask a general question never got a response 6 months later. Thats why i spend my money elsewhere, horrible company