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mSpy has provided professional monitoring and tracking software to customers in more than 180 countries. Tracking solutions are delivered to consumers, businesses, corporations, educational, governmental, and non-profit organizations. Our software is extensively tested and updated regularly to ensure a stable operating environment for our customers. mSpy is the most powerful cell phone spy and tracking software that lets you monitor any iPhone/iPad or Android phone and tablets.
mSpy has a rating of 3.4 stars from 2,282 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and support team. mSpy ranks 5th among Mobile Applications sites.
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Top notch customer service rarely found in online services. Online techs quick to respond, friendly, patient, and most helpful! Install issue was quickly resolved by the mSpy team. The demo looked great, the customer service pretty much sold the service for the rest of the devices, and can not wait to explore the app and it's functionality. Thank you!
I was totally, unimpressed, from the working, of this app, it's a scam! And they didn't show, any of the necessary information, that I needed from the other device. I was referred, to the service of a more reliable, company that provided me with all the information, that I needed. Including texts, calls, emails, locations, and other information, that I needed. Just d. M them on Instagram.-Vaultspy_... they're good, and great at this..
I would suggest customer support resource should anything arise or you need help troubleshooting. Contact via email
Tous le personnel est au top! Le chat en ligne performant. Je vous conseil de prendre massistance si vous êtes pas un as en informatique.
Merci Emma Clark
Emma Clark put so much work into installing mSpy on my daughter's device. She has an old motorola phone and the settings were so confusing to me, so I reached out to mSpy customer service for help and Emma came to my rescue! It took a few attempts because of my internet connection, but she never once gave up and was on top of it the whole way through! Thank you so much for your help. Now I have much peace of mind!
I cannot thank mSpy enough for the peace of mind. Emma Clark was amazing and walked me through installation on 3 devices. I'm not tech savvy at all but she took care of everything. Now kid can have some freedom and I can sleep well knowing what choices kid is making. I cannot thank Emma enough.
Excellent technical assistance and availability. They were very quick in responding to me and fixed the problem quickly. Emma Clark was very good and kind
I went through 3 different technicians and EMMA CLARK is my hero because she went way above and beyond! You guys should seriously give her a huge raise.
I was having trouble installing the software, and Emma from technical support took me through every step - even doing many herself - until it worked. Great customer service
The problem I had was resolved in no time by Emma Clark. Thumbs up
I had a booking with Emma C on Mspy live advanced engineer call, shes was polite professional and dilligent, she helped when i became confused, and took the technical diffculty out of the task and even though we ran over our alloted time she made sure we managed to get everything done.
Thanks Emma you Rock!
Emma Clark, she was very pleasant and to the point on what i needed to do in order for her to connect to the device.
I, not being overly tech savvy, she was patient but proactive on helping me thru the process. It did not take her much time to complete the re install and re assure me that it will work, but may take some time for the install to work thru the system.
Не люблю много писать но за 2.30 минут работы с Tom Malkovich я почувствовал ТЕРПЕНИЕ И ПРОФФЕСИОНАЛИЗМ команды! МОЛОДЦЫ!
Emma Clark was fantastic. Helped more than anyone else. Highly recommend.
Very very disappointed. Beware they are a scammer company!... full of $#*!!. I wanted my refund back as their service is not user friendly. When I purchased that day and keep trying to download but it's not easy and so Im out of patience and decided not to use and terminate it. My refund, I've been requesting it since December 2020 and this
Stassy Timus (mtechn ticket system)
Keep responding that not allowed. What should I do now? I don't want to use it as I'm pissed.
******* this is my number.
Great job from the team, I am more comfortable working with Dan Armstrong and the team specially. Turns out the app doesn't work like the way the professionals do.
Emma Clark did an amazing job in assisting me today with my syncing issues. She was very professional and worked quickly. We ultimately determined it was a storage issue. Very appreciative for Emma's help today!
Die Mitarbeiterin Emma Clark war super. Wegen selbe Thema war sie die EINZIGSTE die Geduld hatte und hilft. Ihr braucht mehr solche Mitarbeiter wie sie Emma Clark is the best
I never could get the app to work, but for more money I still couldn't get it to work. I have been emailing since November for a refund and you get the run around, I still do not have a refund to my account. Worst service! Every response was we will get back to you or we can give you three months free subscription or you need to try support. Support told me they can't get it done. I WANT MY MONEY BACK. UPDATE
Now they won't refund my money at all even though they mentioned it before. It takes days to get a response back! DO NOT BUY THIS APP. If it doesn't work for you, you will lose all your money! See last email I received
I have had sume amazing step by step halp from Emma clark setting up my account and taking over my pc and setting it all up for me
Answer: Dear Julie, At the moment you can monitor Snapchat only on Android phones due to absence of jailbreak for the latest iOS versions.
Answer: Dear Vivian, You can install mSpy on Android phone without rooting. All you need is phone that you want to monitored in your hands and mSpy subscription. It will take around 5 minutes to install mSpy.
Answer: Hello Roops, Thank you for your question. It depends what target device you are using, with Androids and jailbroken iOS devices you can see all deleted messages after mSpy installation and with iOS without jailbreak deleted messages are not available. In case you have any more questions please contact us! Regards, MSpy team
Answer: Dear Zac, Thank you for your question! Please be informed that currently mSpy application is capable to fetch only messages and received media files from Instant Messengers such as Viber (messages, media files and call logs), Whatsapp, Facebook Messenger, Skype (messages and call logs). You may monitor Snapchat application as well - mSpy will fetch photos which are sent/received.


Dear Customer,
We are sorry to hear that you are unhappy with our product and had such difficulties in using it. Please know that we are constantly improving the comprehensive instructions on how to use our product and our Customer Support Lines are always there to help with any challenges that you may experience with mSpy.
Thank you,
MSpy Team