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mSpy

3.4

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From the business

mSpy has provided professional monitoring and tracking software to customers in more than 180 countries. Tracking solutions are delivered to consumers, businesses, corporations, educational, governmental, and non-profit organizations. Our software is extensively tested and updated regularly to ensure a stable operating environment for our customers. mSpy is the most powerful cell phone spy and tracking software that lets you monitor any iPhone/iPad or Android phone and tablets.


mspy.com
Tallinn, Campeche, Estonia
+1793
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mSpy Reviews Summary

mSpy has a rating of 3.4 stars from 2,282 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and support team. mSpy ranks 5th among Mobile Applications sites.

This company responds to reviews on average within 14 days

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New York
1 review
0 helpful votes
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Top notch customer service rarely found in online services. Online techs quick to respond, friendly, patient, and most helpful! Install issue was quickly resolved by the mSpy team. The demo looked great, the customer service pretty much sold the service for the rest of the devices, and can not wait to explore the app and it's functionality. Thank you!

Date of experience: February 6, 2021
California
2 reviews
1 helpful vote
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I was totally, unimpressed, from the working, of this app, it's a scam! And they didn't show, any of the necessary information, that I needed from the other device. I was referred, to the service of a more reliable, company that provided me with all the information, that I needed. Including texts, calls, emails, locations, and other information, that I needed. Just d. M them on Instagram.-Vaultspy_... they're good, and great at this..

Date of experience: January 31, 2021
Georgia
2 reviews
2 helpful votes
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I would suggest customer support resource should anything arise or you need help troubleshooting. Contact via email

Date of experience: January 31, 2021
France
1 review
0 helpful votes
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Super service
January 30, 2021

Tous le personnel est au top! Le chat en ligne performant. Je vous conseil de prendre massistance si vous êtes pas un as en informatique.
Merci Emma Clark

Date of experience: January 30, 2021
California
1 review
4 helpful votes
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Emma Clark put so much work into installing mSpy on my daughter's device. She has an old motorola phone and the settings were so confusing to me, so I reached out to mSpy customer service for help and Emma came to my rescue! It took a few attempts because of my internet connection, but she never once gave up and was on top of it the whole way through! Thank you so much for your help. Now I have much peace of mind!

Date of experience: January 30, 2021
Oklahoma
2 reviews
0 helpful votes
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MSpy peace of mind
January 30, 2021

I cannot thank mSpy enough for the peace of mind. Emma Clark was amazing and walked me through installation on 3 devices. I'm not tech savvy at all but she took care of everything. Now kid can have some freedom and I can sleep well knowing what choices kid is making. I cannot thank Emma enough.

Date of experience: January 30, 2021
Italy
1 review
0 helpful votes
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Rooting Samsung A20e
January 30, 2021

Excellent technical assistance and availability. They were very quick in responding to me and fixed the problem quickly. Emma Clark was very good and kind

Date of experience: January 30, 2021
Missouri
1 review
0 helpful votes
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Emma Clark is my hero
January 29, 2021

I went through 3 different technicians and EMMA CLARK is my hero because she went way above and beyond! You guys should seriously give her a huge raise.

Date of experience: January 29, 2021
Illinois
1 review
0 helpful votes
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Great Customer Service
January 29, 2021

I was having trouble installing the software, and Emma from technical support took me through every step - even doing many herself - until it worked. Great customer service

Date of experience: January 29, 2021
Bulgaria
1 review
0 helpful votes
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Perfect assistance by Emma Clark
January 29, 2021

The problem I had was resolved in no time by Emma Clark. Thumbs up

Date of experience: January 29, 2021
GB
1 review
0 helpful votes
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I had a booking with Emma C on Mspy live advanced engineer call, shes was polite professional and dilligent, she helped when i became confused, and took the technical diffculty out of the task and even though we ran over our alloted time she made sure we managed to get everything done.

Thanks Emma you Rock!

Date of experience: January 29, 2021
Pennsylvania
1 review
0 helpful votes
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Re install
January 29, 2021

Emma Clark, she was very pleasant and to the point on what i needed to do in order for her to connect to the device.
I, not being overly tech savvy, she was patient but proactive on helping me thru the process. It did not take her much time to complete the re install and re assure me that it will work, but may take some time for the install to work thru the system.

Date of experience: January 29, 2021
MD
1 review
0 helpful votes
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Не люблю много писать но за 2.30 минут работы с Tom Malkovich я почувствовал ТЕРПЕНИЕ И ПРОФФЕСИОНАЛИЗМ команды! МОЛОДЦЫ!

Date of experience: January 29, 2021
New Zealand
1 review
0 helpful votes
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Tech support
January 27, 2021

Emma Clark was fantastic. Helped more than anyone else. Highly recommend.

Date of experience: January 26, 2021
Kuwait
1 review
2 helpful votes
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Full of $#*!
February 25, 2021

Very very disappointed. Beware they are a scammer company!... full of $#*!!. I wanted my refund back as their service is not user friendly. When I purchased that day and keep trying to download but it's not easy and so Im out of patience and decided not to use and terminate it. My refund, I've been requesting it since December 2020 and this
Stassy Timus (mtechn ticket system)
Keep responding that not allowed. What should I do now? I don't want to use it as I'm pissed.
******* this is my number.

Date of experience: January 25, 2021
California
1 review
0 helpful votes
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Mspy. Hack@ gmail. Com
February 25, 2021

Great job from the team, I am more comfortable working with Dan Armstrong and the team specially. Turns out the app doesn't work like the way the professionals do.

Date of experience: January 25, 2021
Texas
1 review
0 helpful votes
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Quick Assistance
January 24, 2021

Emma Clark did an amazing job in assisting me today with my syncing issues. She was very professional and worked quickly. We ultimately determined it was a storage issue. Very appreciative for Emma's help today!

Date of experience: January 24, 2021
Germany
1 review
0 helpful votes
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Kollegin Mitarbeiterin Supeeer
January 24, 2021

Die Mitarbeiterin Emma Clark war super. Wegen selbe Thema war sie die EINZIGSTE die Geduld hatte und hilft. Ihr braucht mehr solche Mitarbeiter wie sie Emma Clark is the best

Date of experience: January 24, 2021
Tennessee
1 review
1 helpful vote
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Worst Service ever
February 22, 2021

I never could get the app to work, but for more money I still couldn't get it to work. I have been emailing since November for a refund and you get the run around, I still do not have a refund to my account. Worst service! Every response was we will get back to you or we can give you three months free subscription or you need to try support. Support told me they can't get it done. I WANT MY MONEY BACK. UPDATE
Now they won't refund my money at all even though they mentioned it before. It takes days to get a response back! DO NOT BUY THIS APP. If it doesn't work for you, you will lose all your money! See last email I received

+1
Date of experience: January 23, 2021
Sergey V. mSpy Rep
over a year old

Dear Customer,

We are sorry to hear that you are unhappy with our product and had such difficulties in using it. Please know that we are constantly improving the comprehensive instructions on how to use our product and our Customer Support Lines are always there to help with any challenges that you may experience with mSpy.
Thank you,
MSpy Team

GB
1 review
0 helpful votes
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A grate halp
January 23, 2021

I have had sume amazing step by step halp from Emma clark setting up my account and taking over my pc and setting it all up for me

Date of experience: January 23, 2021