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mSpy has provided professional monitoring and tracking software to customers in more than 180 countries. Tracking solutions are delivered to consumers, businesses, corporations, educational, governmental, and non-profit organizations. Our software is extensively tested and updated regularly to ensure a stable operating environment for our customers. mSpy is the most powerful cell phone spy and tracking software that lets you monitor any iPhone/iPad or Android phone and tablets.
mSpy Reviews Summary
mSpy has a rating of 3.4 stars from 2,280 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and support team. mSpy ranks 5th among Mobile Applications sites.
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There was a few bumps in the road in the beginning, as the days wen on, I became very satisfied with the service. I will highly recommend Mspy, it has helped me alot.
I purchased mSpy with the hope of using its features to monitor a device, but I encountered nothing but issues. First, many of the features, including the screen recorder, did not work as advertised. When I reached out to customer support, they gave me vague instructions that didn't solve the problem. After submitting a refund request, I was told that I had to use an optional service called "mAssistance" instead of a refund. Even though I didn't request or authorize this service, I was charged for it. When I contested the charge, their support team simply pointed me to their refund policy, which seems designed to avoid refunds under almost any circumstance, including technical failures. Despite numerous attempts to resolve the issue, I was left feeling scammed, as mSpy refuses to honor a refund for a product that didn't meet expectations. Their customer support is unhelpful, and their policies are overly restrictive. I would strongly advise others to avoid mSpy. There are better, more reliable alternatives on the market, and mSpy's service and policies do not reflect their promises. EDIT:
As you may have noticed, I have deliberately stopped responding to your emails. This decision was made following my lawyer's advice, given the ongoing legal actions against your company. At this point, complaints have been officially submitted to all competent authorities, including the National Authority for Consumer Protection (ANPC), the Romanian Police, the Cybercrime Division, the European Consumer Centre (ECC), and the European Data Protection Board (EDPB). All relevant documentation and communication have been provided to them as evidence. Your refusal to address the unauthorized charges, despite multiple amicable attempts, has now escalated into formal investigations at multiple levels. I trust you will soon be contacted by the respective institutions. I will refrain from any further direct communication with you, unless advised otherwise by my legal representative.
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.
Please let us know which one is suitable for you, and we will gladly help you set it up.
If you come across any other difficulties, let us know, we will gladly help!
Bardzo miła obsługa, super kontakt. Kilkukrotnie miałem kontakt z tym panem i z a każdym razem bardzo pozytywne wrażenia
Drogi Robercie,
Dziękujemy za 5-gwiazdkową ocenę i miłe słowa! Cieszymy się, że miałeś pozytywne doświadczenia z naszym zespołem obsługi i wsparcia. Twoja satysfakcja wiele dla nas znaczy!
Jeśli potrzebujesz pomocy, zawsze jesteśmy tutaj, aby pomóc!
Wsparcie mSpy
The application does its job. The application is very intuitive and easy to use.
David Cooper from support is very helpful.
Dear Customer,
Thank you for the 5-star rating and your feedback! We’re glad to hear that the application is intuitive and easy to use. We also appreciate your kind words about our support team – we're always here to help!
MSPY support
David Cooper answered all my questions and gave me great assistance with the trouble I was having. He explained everything really clearly and tried to help with everything I asked.
Dear Emma,
Thank you for the 5-star rating and for sharing your experience! We’re glad to hear that our support team was able to assist you and provide clear, helpful explanations. Your satisfaction is important to us!
If you need any assistance, we’re always here to help!
MSPY support
Mr. David Cooper was kind and gave a proper guidance for the service update issue. Let me try the solution provided by him
Dear Pramod,
Thank you for the 5-star rating and your feedback! We’re glad to hear that our support team was able to assist you with the service update issue and provide clear guidance. We hope the solution works well for you.
If you need any assistance, we’re always here to help!
MSPY support
Christian hill was very helpfull agent, i am very satisfied with the app really great tool to check your kids activities
Dear Buff,
Thank you for the 5-star rating and for sharing your experience! We’re glad to hear that the app has been helpful in keeping track of your kids’ activities. We truly appreciate your kind words about our support team, and we’re happy to know you’re satisfied with the service.
If you need any assistance, we’re always here to help!
MSPY support
Christian Hill heeft mij super geholpen met de vragen die ik had:-) ik had wat technische problemen, maar dat was op deze manier snel verholpen. Mspy geeft mij nu een beeld wat mijn zoon doet met zijn nieuwe telefoon.
Beste Suzanne,
Bedankt voor de 5-sterrenbeoordeling en je feedback! We zijn zo blij om te horen dat ons supportteam je technische problemen snel heeft kunnen oplossen en dat mSpy je helpt om op de hoogte te blijven van de activiteiten van je zoon met zijn nieuwe telefoon.
Mocht je hulp nodig hebben, we staan altijd voor je klaar!
MSPY-ondersteuning
Toutes mes questions ont été traitées efficacement.
Cher Cédrick,
Merci pour votre note 5 étoiles et votre retour! Nous sommes ravis d'apprendre que toutes vos questions ont été traitées efficacement.
Si vous avez besoin d'aide, nous sommes toujours là pour vous aider!
Assistance MSPY
On a toujours su répondre à mes demandes et le conseiller Christian Hill a été très réactif et a su répondre à ma demande rapidement.
Chère Sandrine,
Merci pour votre note 5 étoiles et votre retour! Nous sommes ravis d'apprendre que vos demandes ont été traitées rapidement et que notre équipe a pu vous aider rapidement.
Si vous avez besoin d'aide, nous sommes toujours là pour vous aider!
Assistance MSPY
Einfach toll das Service, ich liebe es und bin dankbar für die Hilfe
Liebe Sonja,
Vielen Dank für Ihre 5-Sterne-Bewertung und Ihre freundlichen Worte! Wir freuen uns sehr, dass Sie mit unserem Service zufrieden sind und unsere Hilfe schätzen. Ihre Zufriedenheit hat für uns oberste Priorität!
Wenn Sie Hilfe benötigen, sind wir jederzeit für Sie da!
MSPY-Support
Christian was extremely helpful and answered all my questions directly with straight forward he made me very comfortable with resolving my problem myself
Dear Jason,
Thank you for the 5-star rating and your feedback! We’re so glad to hear that our team was able to assist you effectively and help you feel comfortable resolving your issue. Your satisfaction means a lot to us!
If you need any assistance, we’re always here to help!
MSPY support
Christian Hill did an amazing job at helping with the issues I had!
Dear Nathan,
Thank you for the 5-star rating and your feedback! We’re thrilled to hear that our team was able to assist you with your issues effectively.
If you need any assistance, we’re always here to help!
MSPY support
The app on the extreme plan provides everything I needed and the quality is great. I can now be at peace and know everything that is going on. I received very efficient and objective support from Christian Hill in regards to some doubts and usage and I'm very satisfied.
Dear Customer,
Thank you for the 5-star rating and for sharing your experience! We’re glad to hear that the Extreme plan provided everything you needed and that our support team was able to assist you efficiently. Your peace of mind is important to us!
If you need any assistance, we’re always here to help!
MSPY support
The company makes false advertising, offers a service that does not exist after purchasing the plan they demand that we purchase a larger plan that is not listed on the website to have more benefits. I do not recommend it to anyone.
Thanks for contacting our Support Team!
Please accept our apologies due to the inconvenience caused by this problem.
We recommend you to contact our Technical Support Department in the Live Chat at mspy. Com where we can assist you in real-time.
You can enter the Live Chat from mspy. Com website or click Chat in your profile from the menu.
Fantastic app! I was concerned that installation would be tricky, but the step-by-step guide made it incredibly simple. Now, I always know where my daughter is and that she's safe.
I installed mSpy when my 12-year-old son became more secretive and wouldn't open up about his struggles. With a minimal subscription, I checked his chats and uncovered the issue. Now, I use it occasionally to keep an eye on things.
The convenience is incredible! I mainly use message monitoring and set up alerts for restricted areas. If my child enters one, I get notified immediately.
I decided to try mSpy after a stressful experience where I couldn't reach my son for two hours. Now, I use it occasionally, and it always provides accurate updates.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Dear Debra,
Thank you for the 5-star rating and your feedback! We’re glad to hear that mSpy has been helpful and that you’re satisfied with the service. We appreciate your recommendation!
If you need any assistance, we’re always here to help!
MSpy support