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From the business
mSpy has provided professional monitoring and tracking software to customers in more than 180 countries. Tracking solutions are delivered to consumers, businesses, corporations, educational, governmental, and non-profit organizations. Our software is extensively tested and updated regularly to ensure a stable operating environment for our customers. mSpy is the most powerful cell phone spy and tracking software that lets you monitor any iPhone/iPad or Android phone and tablets.
mSpy Reviews Summary
mSpy has a rating of 3.4 stars from 2,280 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and support team. mSpy ranks 5th among Mobile Applications sites.
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Great customer service especially Christian Hill, he is an excellent agent, Im pleased overall with the app.
The customer service for mSpy is outstanding. They respond quickly and even offer phone support to walk you through any issues.
I was shocked when I found out my son was hanging out with the wrong crowd. His behavior had changed, and with mSpy, I saw the conversations that confirmed my concerns. That knowledge helped us redirect him before things got worse.
Danke für die schnelle Hilfe! War sehr nett und hilfsbereit. Der Support funktioniert mega. Nette Mitarbeiter
My 15-year-old daughter is independent, but I still need to ensure her safety. MSpy lets me do that without being overbearing.
One of my daughter's 'friends' was encouraging risky behavior. MSpy allowed me to see it early and guide her away from that situation.
This app has been one of my best parenting decisions. It takes away so much anxiety when my child is out late.
When our son went away to college, we started using mSpy to check in without constantly calling. It's been a great tool for peace of mind.
Great job for everything. I appreciate the timely service and support. You guys are truly the best i have ever experienced. I will definetly recommend you all
Trust is important in parenting, but so is safety. My daughter told me she was at a friend's house, but mSpy showed she was somewhere else. After that, we had a real conversation about honesty.
My daughter and I have a strong relationship, but mSpy helped me realize she was struggling with friendships. It gave me a way to support her better.
I agreed to purchase a 3-month Premium Subscription for €36.06, but was secretly charged nearly €170 without my consent. There was no clear breakdown of these charges during checkout, and the refund policy link they sent me is non-functional—a dead page. When I requested a refund within hours of purchase (well within the EU 14-day cooling-off period), they stalled, demanded explanations, and ignored their legal obligations under EU consumer protection laws. Their practices are deceptive, misleading, and potentially fraudulent. If you're considering mSpy, stay away—you're likely to be overcharged, misled, and ignored if you try to seek help. Absolutely not trustworthy.
Setting up mSpy was way easier than I expected. The instructions were clear, and everything was running in minutes.
MSpy makes it easy to stay informed about my child's activity. Instead of juggling multiple apps, I can check messages, location, and browsing history all in one place.
My daughter has started going to parties, and while I trust her, I still worry. MSpy lets me track her location so that if something ever goes wrong, I can step in immediately.
My daughter was feeling overwhelmed but didn't tell us. Using mSpy, I saw messages that revealed she was struggling emotionally. It broke my heart, but at least I knew, and we were able to talk about it before it got worse.
This company literally took my money without using the product. After I accepted the service with a discounted price of 34$ I realized quickly it would not work with the devices I needed. I needed to monitor my child's IOS from my android. I was then charged 75$ instead and immediately notified customer service of my error and that I had NOT even downloaded the software let alone utilized any part of the service. I didn't even complete my information for the subscription. I have been emailing them for 2 weeks regarding a refund with NOTHING but refusal! HORRIBLE SERVICE!
Hi,
Thank you for sharing your feedback, and we're truly sorry for the frustration you've experienced.
Please know that our Billing Department has already reviewed your case and provided you with all available alternatives via email. According to our records, the charges reflect the selections made during the checkout process, including any additional services that were accepted at that time.
Page Lank is helpful. Patient to help me reinstall. Nice and kind. Make me no worry waiting him settle my target device
Is help me know what is around me, make me feel secure. And the staff david cooper is very helpful as well.
Patient explain to me what is the problem
David Cooper is very helpful and patient listen to my concerns, help me solve all my problems.
I always happen no reason uninstall the app in my monitor phone. They always help me on this
My son lied about his whereabouts, but mSpy showed the truth. It helped us have an open discussion about trust and responsibility.
Dear Tilly,
Thank you for the 5-star rating and for sharing your experience! We’re glad to hear that mSpy helped you uncover the truth and facilitated an open discussion about trust and responsibility with your son.
If you need any support, we’re always here to help!
MSpy support
My daughter was talking to someone suspicious online. Thanks to mSpy, I intervened before anything serious happened.
Dear Caio,
Thank you for the 5-star rating and for sharing your experience! We’re so glad to hear that mSpy helped you intervene in time and protect your daughter from a potentially dangerous situation.
If you need any assistance, we’re always here to help!
MSpy support
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Dear Valued Customer,
We sincerely apologize for the negative experience you've had. We take all feedback very seriously and want to assure you that it is never our intention to cause frustration or distress.
Regarding the charges, please note that any additional amounts deducted might be due to optional services or features that were selected during the purchase process. However, we understand how this could be frustrating and would like to help clarify or rectify any unintended charges.
Our goal is to maintain transparency and provide the best possible service, so we truly regret if this was not your experience. We would greatly appreciate it if you could provide us with your account details via a private message or email at support@mspy. Com, so we can investigate your case further and ensure this issue is resolved promptly.
Thank you for bringing this to our attention. We hope to have the opportunity to make things right for you.