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mSpy

3.4

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From the business

mSpy has provided professional monitoring and tracking software to customers in more than 180 countries. Tracking solutions are delivered to consumers, businesses, corporations, educational, governmental, and non-profit organizations. Our software is extensively tested and updated regularly to ensure a stable operating environment for our customers. mSpy is the most powerful cell phone spy and tracking software that lets you monitor any iPhone/iPad or Android phone and tablets.


mspy.com
Tallinn, Campeche, Estonia
+1793
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mSpy Reviews Summary

mSpy has a rating of 3.4 stars from 2,282 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and support team. mSpy ranks 5th among Mobile Applications sites.

This company responds to reviews on average within 14 days

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GB
1 review
0 helpful votes
Follow Brandon L.
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Thanks Rodney Haynes for assisting with the setup. It works really well and allows me to know where my kids are and what is happening around them.

Date of experience: September 7, 2023
Argentina
1 review
0 helpful votes
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Great!
September 7, 2023

I love this app and the support staff is very helpful to me

Date of experience: September 7, 2023
Singapore
1 review
1 helpful vote
Follow Navaneetha N.
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Hi Friends,

Mspy app is a scam app, to buy their plan will ask you to pay saying refund. Initially I told them I don't have any iCloud I'd or password details. Or won't be able to have the target phone all the time with me. Their process is very long and customer service is extremely bad. This company is terrible in scamming people with no properly support. Don't buy this app and get scammed. Instead of refund they will scam by saying I will freeze your account.
Most if there reviews are fake self created once.

Beware!

Date of experience: September 7, 2023
Florida
1 review
0 helpful votes
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Awful Company
October 5, 2023

This app does not work. Their 14-day trial is a lie. They will charge your card immediately and then when you discover it doesn't work and messes up your phone within a day, they will deny your refund. Customer service is rude and unhelpful. Do not make the same mistake I did.

mSpy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 5, 2023
Sergey V. mSpy Rep
over a year old

Thanks for contacting our Support Team!

Please accept our apologies due to the inconvenience caused by this problem.

We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.

You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.

California
1 review
0 helpful votes
Follow C M.
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Glitchy service, which makes me nervous because they have my sons credentials. Tech help is extra and expensive, seems $#*! backwards if we are already paying a high subscription fee. (I'm out $83 dollars)
After I added his phone, I went back to the site, logged in and his phone was no longer registered.
Screams SCAM- I do not recommend!

mSpy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 3, 2023
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!

Alabama
1 review
0 helpful votes
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Mspy is a valuable tool
September 1, 2023

Invaluable line of defense to my kids and danger. I can be that boundary that making sure my children are insulated from even one more threat. I did have one technical issue but Henry Wright solved it. AWESOME PRODUCT

Date of experience: September 1, 2023
Texas
1 review
0 helpful votes
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Great experience
September 1, 2023

Henry Wright from customer support was very helpful in guiding me through some questions I had. I feel good about my purchase after speaking with Henry and would recommend Mspy to anyone who is trying to keep track of their children's activity.

Date of experience: September 1, 2023
Turkiye
1 review
0 helpful votes
Follow Özlem F.
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Henry wright
September 1, 2023

Çok memnun kaldım tesekkur ederim iyiki bu uygulamayı kullanmışım tekrar olsa tekrar kullanırım 6 aydır kullanıyorum

Date of experience: September 1, 2023
GB
1 review
0 helpful votes
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The mSpy app is comprehensive and yet so simple to use. Its stealth mode ensures that my monitoring activities remain discreet. With features like call logs tracking and message monitoring, I feel more secure about my child's online interactions.

Date of experience: August 31, 2023
GB
1 review
0 helpful votes
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Every parent should have this app
August 31, 2023

Discovering that my 13-year-old daughter was messaging a 45-year-old man through the monitoring app was a deeply distressing. But, Thanks God, I saw that.

Date of experience: August 31, 2023
GB
1 review
0 helpful votes
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Not perfect, but enough good
August 31, 2023

MSpy is alright. It's not perfect, but it gives me the info I need. The price is fair, considering what it offers. I just wish Twitter monitoring. But if you're just looking for a surveillance tool, it does the job.

Date of experience: August 31, 2023
GB
1 review
0 helpful votes
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Great monitoring app
August 31, 2023

There are a few different ways you can help protect your son from accessing explicit content. One option is to use parental control software or tools, which enable you to set restrictions on certain websites. And another way is talking with him. I choose the first option.

Date of experience: August 31, 2023
GB
1 review
0 helpful votes
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A solid mobile phone tracker
August 31, 2023

I've tried mSpy on both Android and iOS devices, and I gotta say, it's a solid mobile phone tracker. Does the job well and I'd definitely recommend it to anyone who wants to keep an eye on their kid's phone use.

Date of experience: August 31, 2023
GB
1 review
0 helpful votes
Follow Mark H.
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MSpy has surpassed my expectations as the best parental control solution I have tried. With its comprehensive monitoring features and user-friendly interface, it has empowered me to effectively safeguard my child's online activities and ensure their digital well-being.

Date of experience: August 31, 2023
GB
1 review
0 helpful votes
Follow Hakimul I.
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The tracking and monitoring features are legit, no doubt. But, the mSpy subscription costs can pile up over time. Before you commit, make sure you'll use all those features you're paying for. Just saying!

Date of experience: August 31, 2023
Peru
1 review
0 helpful votes
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I had a few questions regarding the wifi networks tab because I wasn't seeing the network's ID's and he provided me with a super insightful article that listed some really valuable information. On top of that, he did almost by reflex and super fast! Super knowledgeable support rep!

Date of experience: August 30, 2023
Brazil
1 review
0 helpful votes
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I was face with an apparently insovable problem about getting through my log export requests. Thankfully, a very nice and attentive person called Thomas York was patient enough to guide me to the right steps to solve the issue.

Date of experience: August 30, 2023
Texas
1 review
0 helpful votes
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Great Support
October 7, 2023

Anna Newman gave me great customer service and helped me with all my questions that needed to be answered in a timely manner!

Date of experience: August 29, 2023
Florida
1 review
1 helpful vote
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I had an issue installing the application, the options to resolve the issue were to pay another $40 for help or contact customer service in chat. When I contacted customer in chat they could not access my account because I had not been charged. They told me I would not be charged. I then re ieved a charge and when I asked for a refund was told no because it did not fall in the parameters of thier refund policy. When I explained the situation I was again told no. I never used the service and I was told I would not be charged,so I am unsure how being told I would not be charged and then being charged is my fault. This company has 55 unresolved complaints which is clearly an issue. I would never recommend this company to anyone. There are several other options who even offer a free trail. Not money to start and then charge you money for help and lie to you.

mSpy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 28, 2023
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!

India
1 review
0 helpful votes
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Not upto the mark.
September 27, 2023

Not configured as easy to install on any device. I have requested repeatedly since last 6 months for about more than 20 times to help for installation on the target device, but the problem has not been reserved yet. Received only a repeated and typical answer from customer care with no useful information/help.

mSpy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 28, 2023
Sergey V. mSpy Rep
over a year old

Thanks for contacting our Support Team!

Please accept our apologies due to the inconvenience caused by this problem.

We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.

You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.