Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of mSpy

mSpy

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

mSpy has provided professional monitoring and tracking software to customers in more than 180 countries. Tracking solutions are delivered to consumers, businesses, corporations, educational, governmental, and non-profit organizations. Our software is extensively tested and updated regularly to ensure a stable operating environment for our customers. mSpy is the most powerful cell phone spy and tracking software that lets you monitor any iPhone/iPad or Android phone and tablets.


mspy.com
Tallinn, Campeche, Estonia
+1793
See all photos
How would you rate mSpy?
grey stargrey stargrey stargrey stargrey star

mSpy Reviews Summary

mSpy has a rating of 3.4 stars from 2,282 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and support team. mSpy ranks 5th among Mobile Applications sites.

This company responds to reviews on average within 14 days

We monitor reviews for authenticity

Canada
1 review
1 helpful vote
Follow Trisha M.
Unfollow Trisha M.
Share Review
Report Review

DO NOT USE THIS COMPANY!
October 16, 2023

I downloaded the app but never used their services. Got a hefty $93 taken out of my account, since I didn't use the app I wrote mspys customer service for a refund. They responded to my email saying that they have received my request, but I haven't seen my refund it's been a month. I'm going to continue to message them concerning my refund everyday and leave appropriate reviews every day, until I get back my money

mSpy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 16, 2023
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.

Please let us know which one is suitable for you, and we will gladly help you set it up.

If you come across any other difficulties, let us know, we will gladly help!

Nigeria
1 review
0 helpful votes
Follow Ajetun A.
Unfollow Ajetun A.
Share Review
Report Review

The worst service I ever
October 15, 2023

I subscribed for one month, and they charged me for three months. None of the services of which they fraudulently charged me for ever worked. I regret ever subscribing to their service.

mSpy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 15, 2023
Sergey V. mSpy Rep
over a year old

Dear Customer,

We're very sorry to hear about your negative experience with our service. It's important to us that our customers receive the services they paid for, and we apologize for any inconvenience or misunderstanding you've encountered.

Please reach out to our customer support team as soon as possible to discuss the overcharge and any other issues you've faced. We are committed to addressing your concerns and resolving this matter for you.

Your feedback is valuable to us, and we appreciate the opportunity to make this right. We'll work diligently to assist you in resolving the situation.

Thank you for bringing this to our attention, and we look forward to helping you promptly.

Philippines
1 review
0 helpful votes
Follow kei g.
Unfollow kei g.
Share Review
Report Review

App is great
October 7, 2023

The app is great! Eventhough it still need improvement, it is still way better than other app. It is not buggy at all

Date of experience: September 15, 2023
Mexico
1 review
0 helpful votes
Follow Candy C.
Unfollow Candy C.
Share Review
Report Review

ME encanta esta aplicación Henry Wright te resuelve cada duda que tengas super rapido está las 24 horas y la aplicación está super padre, excelente servicio

Date of experience: September 14, 2023
Philippines
1 review
0 helpful votes
Follow Precious J.
Unfollow Precious J.
Share Review
Report Review

Helpful but guilting
October 7, 2023

While I do have trust in my son, I found it necessary to utilize this application to ensure that he is using his devices responsibly and ethically. This tool provided me with valuable insights into his phone usage, and I'm relieved to say that I've observed him primarily using it for educational purposes. It's undeniably helpful, yet it does give me pause as I reflect on the boundaries of privacy.

Date of experience: September 14, 2023
GB
1 review
0 helpful votes
Follow Ever P.
Unfollow Ever P.
Share Review
Report Review

Reliable and User-Friendly!
September 14, 2023

MSpy is incredibly reliable and easy to use. Had a small issue with notifications, but it was resolved quickly.

Date of experience: September 14, 2023
GB
1 review
0 helpful votes
Follow Sid Z.
Unfollow Sid Z.
Share Review
Report Review

Safeguarding My Teens
September 14, 2023

The teenage years can be challenging to navigate, and mSpy has proven to be an invaluable tool in ensuring my teens' safety in the digital world. With mSpy, I can empower my beloved children to enjoy their teenage years while keeping them out of harm's way. This app provides me with the peace of mind I need as a parent.

Date of experience: September 14, 2023
GB
1 review
0 helpful votes
Follow Myrl P.
Unfollow Myrl P.
Share Review
Report Review

Invisible and Highly Effective
September 14, 2023

In addition to its undetectable and efficient stealth mode, mSpy also provides a user-friendly interface, making it easy to navigate and utilize its features. The customer support is responsive and helpful, ensuring you have a smooth experience while using the app. Overall, mSpy offers a well-rounded solution for discreet monitoring needs.

Date of experience: September 14, 2023
Philippines
1 review
0 helpful votes
Follow Tiffany M.
Unfollow Tiffany M.
Share Review
Report Review

Highly recommended!
October 7, 2023

Mspy is a quick and simple-to-use programme that aids in monitoring your child's online activity. You can monitor someone's phone activity and view the websites they visit and contacts they chat to with mspy. You may also set controls on what they can do on their phone and get alerts when they do so. Mspy is an awesome instrument for protecting your kids online.

Date of experience: September 13, 2023
Philippines
1 review
1 helpful vote
Follow Hidden F.
Unfollow Hidden F.
Share Review
Report Review

This remarkable application not only tracked the exact location of my stolen device but also allowed me to remotely lock it and safeguard my personal data. With mSpy's support, I worked closely with the authorities to recover my phone successfully. Their prompt customer service was a reassuring presence throughout this ordeal.

Date of experience: September 13, 2023
Philippines
1 review
0 helpful votes
Follow Tanya M.
Unfollow Tanya M.
Share Review
Report Review

Give it a try!
October 7, 2023

I tried this app just to test if it worked, it did but there are more that could be done for this app to be better. Just give it a try and see if it worked for you.

Date of experience: September 13, 2023
Georgia
1 review
0 helpful votes
Follow Cindy C.
Unfollow Cindy C.
Share Review
Report Review

I purchased for iPhone and after installing did not have all the features listed in their front page if website. I immediately uninstalled and contacted them for refund. They refused refund and said I would need to jailbreak the phone. That's ridiculous. Who has access to a phone to perform those steps when the whole concept is to "spy" on it and not be suspicious. Jail breaking an iPhone is insane. I went back and forth with them snd all they offered was an extension of time for me to try to get the phone and jailbreak it. I'm super unhappy and told them to get lost. Be very careful as they will not work with you on any refund even if it's within 24 hours of your purchase!

mSpy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 12, 2023
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.

Please let us know which one is suitable for you, and we will gladly help you set it up.

If you come across any other difficulties, let us know, we will gladly help!

Canada
1 review
0 helpful votes
Follow Cristina M.
Unfollow Cristina M.
Share Review
Report Review

DO NOT BUY THIS APP
October 12, 2023

DO NOT use this app. They will mislead you, once they get your payment all the things that they told you will not happen unfortunately. 1. They will convince you that they can remotely do it with an extra fee.(once your paid, NO they can't) 2. They will tell you the app will not be visible. (Once you paid, they will tell you it's not possible.) 3. They will tell you they will give you 14 days full refund. (It's not possible because they will tell you to read their legal terms.). So in short nothing will be positive on your side, money grabbing.

mSpy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 12, 2023
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.

Please let us know which one is suitable for you, and we will gladly help you set it up.

If you come across any other difficulties, let us know, we will gladly help!

Florida
1 review
0 helpful votes
Follow Eric T.
Unfollow Eric T.
Share Review
Report Review

AVOID
October 11, 2023

Purchased the premium software package, and later found it was a beta test version of the app. I requested a refund because of this, and they denied, pushing me instead to buy their help package (sold separately). They do not care about the end user, and do not care about customer service. AVOID - plenty of other options.

mSpy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 11, 2023
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.

Please let us know which one is suitable for you, and we will gladly help you set it up.

If you come across any other difficulties, let us know, we will gladly help!

France
1 review
0 helpful votes
Follow Yoann g.
Unfollow Yoann g.
Share Review
Report Review

Kris Redfield did an exceptional job, quick and very efficient troubleshooting. Thanks to him, a happy customer. Thanks again to him

Date of experience: September 9, 2023
Philippines
1 review
0 helpful votes
Follow Clifford A.
Unfollow Clifford A.
Share Review
Report Review

MSpy offered a seamless installation experience, and its user-friendly interface was both straightforward and highly intuitive. Its extensive array of features is sure to address a diverse range of requirements, making it a valuable choice for those seeking not just safety but also peace of mind in their digital monitoring endeavors.

Date of experience: September 9, 2023
Angola
1 review
0 helpful votes
Follow Adilson M.
Unfollow Adilson M.
Share Review
Report Review

Thomas York
October 7, 2023

I give 5 stars to Thomas York, because he was clear and objective. And i am 100% satisfied. And his attention to the client is unparalled.

Date of experience: September 8, 2023
Canada
1 review
1 helpful vote
Follow Nabil U.
Unfollow Nabil U.
Share Review
Report Review

Good service!
September 9, 2023

I spoke with an agent named Henry Wright who was very fast in giving me the answers I needed and was able to give me tips to optimize the program. Great service overall.

Date of experience: September 8, 2023
Illinois
1 review
0 helpful votes
Follow OMAR A.
Unfollow OMAR A.
Share Review
Report Review

Doesnt work as advertised for iPhone... no refund. It took forever to do backup and nothing happened. They offered free remote access it's $40 I think they will tell you when you purchase the package.

mSpy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 8, 2023
Sergey V. mSpy Rep
over a year old

Thanks for contacting our Support Team!

Please accept our apologies due to the inconvenience caused by this problem.

We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.

You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.

GB
1 review
0 helpful votes
Follow will b.
Unfollow will b.
Share Review
Report Review

I was really excited when I followed the advertising link and got the tour of this amazing dashboard that showed all the great capability mSpy offfers. I was sold in an instant and clicked through to pay and sign up. It was on installation I discovered that as an iPhone user the offer is very different and frankly pretty pointless when stacked up against alternatives including screentime that comes with the phone. I asked for help and found out the only option was to jailbreak my iphone which I didn't want to do. I therefore asked for an immediate refund when I discovered this. Given this was all within 24-48 hours of purchase I expected no problem and to be able to move on. I have been fobbed off and my requests blatantly ignored with no response other than offers to extend the subscription etc. I have given up asking for the refund but requested all my personal details be removed from their system which they have so far not even acknowledged and are therefore in breach of data protection regulations. If this was a reputable firm they would expect this to happen on occasion and have no problem refunding purchases that have been made through a misunderstanding. They certainly wouldn't be playing fast and loose with customer data. Unfortunately mSpy appear not to be.

mSpy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 8, 2023
Sergey V. mSpy Rep
over a year old

Thanks for contacting our Support Team!

Please accept our apologies due to the inconvenience caused by this problem.

We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.

You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.