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mSpy

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

mSpy has provided professional monitoring and tracking software to customers in more than 180 countries. Tracking solutions are delivered to consumers, businesses, corporations, educational, governmental, and non-profit organizations. Our software is extensively tested and updated regularly to ensure a stable operating environment for our customers. mSpy is the most powerful cell phone spy and tracking software that lets you monitor any iPhone/iPad or Android phone and tablets.


mspy.com
Tallinn, Campeche, Estonia
+1793
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mSpy Reviews Summary

mSpy has a rating of 3.4 stars from 2,282 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and support team. mSpy ranks 5th among Mobile Applications sites.

This company responds to reviews on average within 14 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Very helpful, guide me through entire process of understanding how the system works

Date of experience: August 27, 2023
California
1 review
0 helpful votes
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Mspy
August 27, 2023

Henry Wright is very responsible and helpful. Explanation is very simple and step by step.

Date of experience: August 27, 2023
Brazil
1 review
0 helpful votes
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Henry Wright
August 26, 2023

Henry Wright, rápido e sempre prestativo!
Excelente profissional, qualquer dúvida pode acionar e um excelente trabalho para monitorar o que deseja sobre o que está sendo acessado.

Date of experience: August 26, 2023
PS
1 review
0 helpful votes
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Help Center Service
October 7, 2023

I installed the app for 1 month and I had few issues that Alex Scarn helped me with figuiring out. He is very helpful and informative.

Date of experience: August 26, 2023
GB
1 review
10 helpful votes
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Scam! Avoid!
September 25, 2023

The app is very complicated to instal and took many hours. There is no assistance. It does not perform as advertised once installed either by linking with the target phone or via iCloud set up.
An additional unauthorised £43.58 charge was debited to my card.
My demand for a refund of the £81.07 is being ignored.
I would challenge the authenticity of any satisfied customer review.
AVOID, AVOID, AVOID, AVOID.
SCAMMERS!

Date of experience: August 25, 2023
GB
1 review
0 helpful votes
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Not exactly a seamless experience.
August 24, 2023

Alright, so I thought mSpy could help me manage my company phones better. And well, it did help to an extent. The call logs and message tracking were handy for keeping tabs on communication. But honestly, setting it up was a bit of a puzzle, and I had to reach out to their support a couple of times. Not exactly a seamless experience.

Date of experience: August 24, 2023
GB
1 review
0 helpful votes
Follow Rakky N.
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Alright, I jumped into mSpy without realizing I needed to root or jailbreak devices for some features. Not my cup of tea, and it kinda left me with half the functionalities. Wish I knew that before diving in.

Date of experience: August 24, 2023
GB
1 review
0 helpful votes
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Helpful customer support's
August 24, 2023

If you hit a snag with mSpy, their customer support's got your back. I had some syncing troubles, and those folks walked me through every darn step till it was fixed. Knowing there are real humans on the other side is a huge relief, gotta admit.

Date of experience: August 24, 2023
GB
1 review
3 helpful votes
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I tried mSpy to monitor my teenager's online activities, and while it provided me with some valuable information, I felt it lacked certain advanced features. The app's interface is easy to use, but I wish it had more comprehensive content filtering options. The GPS tracking was also accurate, but the battery drain on my child's device was noticeable. It's a decent monitoring solution, but there's room for improvement.

Date of experience: August 24, 2023
GB
1 review
0 helpful votes
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I run a small business, and mSpy has been a tool for monitoring our company phones' data usage. It helps us identify any unusual spikes that might indicate unauthorized activity. This has been a great way to ensure our resources are used efficiently.

Date of experience: August 24, 2023
GB
1 review
0 helpful votes
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Good features
August 24, 2023

MSpy's keylogger feature has helped me recover important notes I accidentally deleted from my phone. I didn't realize how handy it would be until I needed it, and it saved me from a lot of frustration. It's a feature I hope to never need again, but I'm glad it's there.

Date of experience: August 24, 2023
GB
1 review
0 helpful votes
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Helpful app
August 24, 2023

As a parent, mSpy has been extremely helpful to me. It lets me keep track of my child's messages, calls, and location, which has been invaluable. It allows me to guide them toward responsible online behavior without invading their privacy constantly.

Date of experience: August 24, 2023
India
1 review
0 helpful votes
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Mspy is the best service ever. Ever so reliant, the customer service is spot on. Alex especially is the best customer support executive.

Date of experience: August 23, 2023
India
1 review
3 helpful votes
Follow Abhai A.
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They promise you 14days free refund and many other fake promises and when you ask for refund at the right moment after the subscription.They rejects.Stay away.Pure Scammers

mSpy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 23, 2023
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.

Please let us know which one is suitable for you, and we will gladly help you set it up.

If you come across any other difficulties, let us know, we will gladly help!

GB
1 review
0 helpful votes
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Mixed feelings about mSpy
August 23, 2023

I have mixed feelings about mSpy. While it provides comprehensive monitoring options, the pricing seems steep for the features offered. The app works well, but I wish there were more affordable options with similar capabilities.

Date of experience: August 23, 2023
GB
1 review
0 helpful votes
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I tracking my elderly parent's phone
August 23, 2023

I was skeptical at first, but mSpy was incredibly useful in tracking my elderly parent's phone for their safety. The panic button feature provides them with a quick way to ask for help, and I can monitor their location in case they get disoriented. It's brought peace of mind to our family.

Date of experience: August 23, 2023
GB
1 review
0 helpful votes
Follow Rakib E.
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However, once I did that (thanks to support), everything worked really well. Location tracking and zoning are most useful because my daughter often does not respond, and I must check if everything is okay. If your daughter is the same - I recommend it.

Date of experience: August 23, 2023
GB
1 review
0 helpful votes
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Решила я скачать по рейтингу приложение, и мало того писали 32 фунта, а сняли сверху ещё 43, а толку нет, на почте мне никто не отвечает работать по программе я не могу выбивает мне ошибку, деньги заплатила, время идёт, а толку ноль

mSpy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 22, 2023
Sergey V. mSpy Rep
over a year old

Thanks for contacting our Support Team!

Please accept our apologies due to the inconvenience caused by this problem.

We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.

You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.

GB
1 review
0 helpful votes
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Undetectable and Efficient
August 22, 2023

The stealth mode of mSpy is perfect. Does its job without intruding on privacy.

Date of experience: August 22, 2023
Brazil
1 review
0 helpful votes
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Amazing Help, Support!
October 7, 2023

Was having some syncing issues with mSpy and the targeted phone and Thomas York did and amazing, superb job in helping me with
My issue! Made my day! Thank you Thomas York!

Date of experience: August 22, 2023