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mSpy has provided professional monitoring and tracking software to customers in more than 180 countries. Tracking solutions are delivered to consumers, businesses, corporations, educational, governmental, and non-profit organizations. Our software is extensively tested and updated regularly to ensure a stable operating environment for our customers. mSpy is the most powerful cell phone spy and tracking software that lets you monitor any iPhone/iPad or Android phone and tablets.
mSpy Reviews Summary
mSpy has a rating of 3.4 stars from 2,280 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and support team. mSpy ranks 5th among Mobile Applications sites.
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After catching my son in a few online white lies, mSpy became my silent partner in guiding him safely. A little hiccup during setup, but the support team walked me through it
Henry Wright gave me a good advice. He helped me very good. Thanks. They are always online tot help you.
El servicio técnico hace lo que puede pero la aplicación deja de funcionar de la nada. A veces dura 3 días, a veces 1 día y a veces 1hora. No puedo recomendarlo.
Thank You so much Thomas York, I think was his name he was so helpful and understanding, thank you for being so patient with me. You are Awesome! Keep up the good work!
Uygulamayı severek kullanıyorum yıllardı bu uygulamayi kullanıyorum hiç bir sıkıntısını görmedim ayrıca müşteri temsilcileri çok nazik ayrıca Thomas York ayrı ayrı çok cok ama çok teşekkür ederim çok ilgili yardımsever
Very easy steps to take, easy to use. My account was set up very quickly. I have yet to use as my guild, but will review soon.
I purchased myspy a few days ago. I immediately asked for a refund because I was experiencing technical difficulties trying to get it installed on my phone. But also, I requested a refund because my issue had resolved itself. I received an email from Olivia stating that they could still offer me technical assistance. What part of "I am requesting a FULL REFUND" did she not understand? I no longer need the service; therefore, just refund me money. I'm going to keep bombarding them with emails and I'm contacting my credit card company to file a dispute. This is ridiculous! I'm a retired Army Veteran, and I'm going to make sure that my buddies know about this "company" and their unprofessional ethics!
Dear Teresa,
Thank you for reaching out to us and providing your feedback. We sincerely apologize for any inconvenience you've experienced, and we understand your concerns.
We regret to hear about the challenges you faced during the installation process. Our team is dedicated to assisting you, and we would like to ensure that your issue is resolved promptly.
Regarding your refund request, we understand your decision, and we're here to assist you with the process.
Once again, we apologize for any frustration this may have caused, and we appreciate your patience and understanding. If there's anything else we can assist you with, please don't hesitate to let us know.
I don't even believe that there's a real person working at the company. I bought the year package (because the per-month cost on the monthly or quarterly packages was beyond ridiculous) and installed it okay, but then it was missing data from the target phone. The target phone was brand-new so it didn't have much data to even transfer over to the mspy dashboard. Tech support is just a chat and all they do is send copy/paste responses to have you try X, Y, Z. After trying all their steps, my dashboard is still missing data. Supposedly they "escalated it to development" and said I'd hear back from them in a few days. It's been over a week. The next thing they want me to do is a "free" session with the mAssistance where they remotely access the target phone and install it for me. But the first available date to do that is two weeks from now, which will put me well beyond the original two weeks of their refund policy. Or, rather, their "no refund" policy, because it's pages and pages long, full of more exceptions where they will NOT issue a refund instead of instances where they will. Run far away from this app. It's not the only one out there. Find one that has better customer service where there are flesh-and-blood people who will actually read your emails and respond appropriately.
Dear Customer,
We apologize for any inconvenience you've encountered with your mSpy experience. Our team is committed to providing responsive and effective customer support, and it's disappointing to hear about your difficulties.
We understand your frustration with the delay and any confusion you may have faced. Your concern about the refund policy is noted, and while we do have specific conditions, we also consider individual cases and aim to find fair solutions.
Our development team is actively working to address and resolve your issue, but the timeline for this can vary depending on the complexity of the matter.
We appreciate your feedback, and we're here to assist you further. If you have any specific questions or concerns, please do not hesitate to contact us, and we will do our best to help you.
Thank you for sharing your concerns, and we value the opportunity to improve your experience.
I bought program months ago nothing works I spoke one of coustemer service next day they said dont worry we will give you free rooting service waited 1 monts and today they said there is no engineer
Program is disaster dont buy some time you can monitor only whatsap and photos I dont trust this company
Dear Customer,
We're genuinely sorry to hear about the issues you've experienced with our program. We understand the importance of reliability and effective monitoring for our users, and it's disappointing to hear that you've faced challenges.
We apologize for the delay in providing you with the rooting service. Our aim is to assist our customers efficiently, and we regret that you had to wait for a response.
We'll review your case and work to address your concerns. We're continuously working on improving our services and your feedback is essential to us.
If you have any specific issues you'd like to address or if you need further assistance, please don't hesitate to reach out to our customer support team. We are here to help resolve any issues you might encounter.
Thank you for sharing your feedback, and we remain committed to improving your experience with us.
Buyer beware. False advertising on website, states compatible when you check compatibility on the site. Both My phone and target phone stated compatible. When purchased the only thing I could see from the target phone was email and some picture that took over 4 hrs to load. Control panel doesn't not exist as stated on website see picture. When I asked for a full refund after 4 hrs of trying to get it to work was told sorry you should read terms and conditions
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!
DON'T Buy! Will not work on iPhones. You'll need 100% access to the phone to do anything. Constant trust issues. Will not sync over Wi-Fi. Need constant access to iCloud credentials, emails person notifying them. USB sync is required for social media. IPhone runs iOS 15.7.1 or higher then you'll have to enter the Passcode on the iPhone each time.
Dear customer,
We apologize for any inconveniences you've encountered while using our product, and we understand that you've had challenges with monitoring an iPhone running on iOS 15.7.1 or higher. Our goal is to provide a reliable monitoring solution for our users, and we're sorry to hear that you've faced difficulties.
For monitoring iPhones, physical access to the device during the initial setup are required due to iOS security measures. This is something beyond our control.
We value your feedback and continuously work on improving our service to meet the changing needs of our users. We'll ensure that your concerns are communicated to the relevant team for further evaluation.
If you have any specific issues you'd like to address or if you need assistance with any other matter, please don't hesitate to reach out to our customer support team. We are here to help resolve any issues you might encounter.
Thank you for sharing your concerns, and we're committed to enhancing your experience in the future.
ótimo atendimento do Henry Wright. Rapidez, e resolução dos problemas tecnicos apresentados. Foi muito prático.
Super goed geholpen van Henry wright...
Met veel geduld en info legde hij het uit. Super en top
Had to open a chat for an issue and Thomas York was super helpful. Customer service is great and fast.
I still got charged for the 10 day "free trial" when I canceled it after 2 days of having it. I didn't even get the chance to use it.
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.
Please let us know which one is suitable for you, and we will gladly help you set it up.
If you come across any other difficulties, let us know, we will gladly help!
Henry Wright was very helpful in the issue of connecting the mspy account and phone. Live chat was great.
Ringrazio infinitamente Henry Wright per la sua gentilezza e professionalità. Servizio top ha risolto il mio problema grazie
Very helpful especially for parents! I don't have to worry now where are my kids, I can track them easily using this app.
I installed the product correctly following the step-by-step instructions on the website, however, it didn't work. I made thousands of contacts via chat and email immediately after the installation and I requested a refund. They asked to wait a few days and they denied my refund. They ask me to do a new installation, but I no longer have access to the physical device. The first time I pay for a product and I don't receive what I paid for and I'm not even entitled to a refund.
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.
Please let us know which one is suitable for you, and we will gladly help you set it up.
If you come across any other difficulties, let us know, we will gladly help!
Thank you so much Thomas York for helping me out with the date & and extending it again for the second time.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Dear David,
Thank you for bringing this to our attention, and we apologize for the inconvenience you've faced with the application.
We understand the frustration caused by the intermittent issues you've encountered. Our technical team is actively working to identify and resolve these unexpected disruptions in service. We appreciate your patience and would like to assure you that we are committed to providing a stable and reliable experience.
To address your specific case, we kindly request that you contact our technical support team at [email protected]. Please provide them with detailed information about the issues you're facing, including any error messages or unusual behavior you've observed. Our team will investigate your concerns thoroughly and work towards a resolution.
Once again, we apologize for any inconvenience, and we appreciate your understanding. If there's anything else we can do to assist you, please don't hesitate to reach out.