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mSpy has provided professional monitoring and tracking software to customers in more than 180 countries. Tracking solutions are delivered to consumers, businesses, corporations, educational, governmental, and non-profit organizations. Our software is extensively tested and updated regularly to ensure a stable operating environment for our customers. mSpy is the most powerful cell phone spy and tracking software that lets you monitor any iPhone/iPad or Android phone and tablets.
mSpy Reviews Summary
mSpy has a rating of 3.4 stars from 2,280 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and support team. mSpy ranks 5th among Mobile Applications sites.
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Tested a LOT of other tools, but mSpy is the clear winner. It's got all the features I need and it has been reliable so far.
The setup process was incredibly simple. It clearly laid out each step, which made it easy to follow along without any confusion. Super impressed!
My son was spending way too much time on some apps. With mSpy, I can restrict access during homework time. So handy!
As an IT manager, I've incorporated mSpy to ensure our company's devices are used appropriately. It's been invaluable, though there's a slight learning curve for non-tech users.
So, my BFF told me about mSpy, and I was like, "Meh, another app?" But it's good. My teen's not thrilled, but mom's sleeping easier. Only wish the UI was a bit simpler.
Set up a geofence around my daughter's school and some hangout spots. It's reassuring to get alerts when she's in unfamiliar places.
I'm honestly impressed with the keylogger function. It gives insights into what my kid is searching and typing.
Was kinda worried I'd mess up the installation, but the steps were straightforward. Still exploring, but it's been pretty user-friendly so far.
Was in the chat, asking questions about the app and different things. I could use to track a phone Peter stated that it would take a bit to keep answering me because he was helping other people as well. Very unprofessional with this company will not recommend anyone getting this app.
Great customer Service. Eugene Butler helped with my issues in a very timely manner.
This product is generally used by people
Who wants to track the device of their kids or staff. The worst part is, the mobile notification continuously shows a security breach notification for this software, which means you can't use this product without notifying the user.
Is this a Joke?
Also, they forcefully keep the auto renewal on and do not refund the money in case they charge you without notifying you before the renewal. This is highly unprofessional approach and hence anyone who is buying this for even trial period should avoid this product.
Dear Deep,
I appreciate you sharing your experience, and I'm genuinely sorry for the challenges you've encountered with our product. Your feedback is important, and I understand the concerns you've raised.
I apologize for any inconvenience caused by the continuous security breach notifications and the issues related to the auto-renewal feature. This falls short of the standards we aim to uphold, and your insights are valuable in highlighting areas for improvement.
I assure you that we take your feedback seriously, and we are actively working to address these issues internally. If there are specific details you would like to share or if you have further concerns, please feel free to provide more information.
Once again, I apologize for any frustration caused, and we appreciate your patience as we work towards enhancing our services.
After paying for 3mon subscription and on the phone,chat,email with the company for 7-10days start (they even said they were remotely setting it up it still didn't work) then they said it wouldn't work on his android because he had another tracker set up in which i had asked about before I ever made my purchase now they offer %25 back for the inconvenience that I'm sure I never see. What happened to honesty.
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.
Please let us know which one is suitable for you, and we will gladly help you set it up.
If you come across any other difficulties, let us know, we will gladly help!
I purchased a 3 month subscription ~$89 without realizing my computer wasn't compatible to monitor the target device. I requested a cancellation and refund the day I purchased after finding out and was told that I would have to wait for their billing department to reach out to me after several business days. Scammers.
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.
Please let us know which one is suitable for you, and we will gladly help you set it up.
If you come across any other difficulties, let us know, we will gladly help!
Thank you Henry Wright for assisting me with my mspy account I am very very pleased. I will definitely recommend mspy
Thank you so very much Thomas York for your fast and accurate service! You left me with a big smile across my face!
Thomas York Foi super atencioso e me atendeu muito bem, sanando todas as minhas dívidas. Obrigada! Estou muito satisfeita.
Thomas York Me atendeu e teve muita atenção ao me ajudar. Muito obrigada, você tirou todas as minhas dúvidas! Eu recomendo.
Me senti muy complacida en la manera tan rapida y hamable que annie maria me atendió, siempre son muY hamables
Gracias a rodney haynes por su ayuda siendo muy hamable y ayudandome de una manera facil, agradesco!
Our family rule is "trust but verify." mSpy has made this so much easier. It helped me address an online bullying issue with my daughter before it got out of hand.
Mspy is partially functional, I am not able to receive messages from social media app's, only text messages, call logs, key logger and gps location works, I contacted customer service several times, but they were not able to resolve the issue. Everytime I contacted them, they asked me to do some settings, but it didn't resolve, one of the customer care agent told me that everything is okay with settings and I should wait 24 hours to start receiving the messages, but it didn't. Finally I gave up, I even cancelled the auto renewal of subscription
Customer care is prompt to reply
Dear Vinayak,
Thank you for reaching out to us, and we sincerely apologize for the inconvenience you've faced with our application.
We understand the importance of having all features function as expected, and we regret that you've encountered difficulties with messages from social media apps. Our technical team is actively working to address such issues and enhance the functionality of the application.
We appreciate your efforts in trying to resolve the matter by adjusting settings, and we apologize for any inconvenience caused. To assist you further, we recommend contacting our technical support team at [email protected]. Please provide them with detailed information about the specific social media apps you're experiencing issues with, and any other relevant details. Our team will thoroughly investigate and work towards a solution.
Additionally, we've noted your cancellation of the auto-renewal, and we want to assure you that your feedback is valuable in our ongoing efforts to improve our services.
Once again, we apologize for any frustration caused, and we appreciate your understanding. If there's anything else we can do to assist you, please feel free to let us know.
The app is good, I spoke to agent Thomas York, he was very helpful, he explained things in a simple way.
UPDATE 10/08/2023:
MSpy continues to give me the run around after I have requested a full refund over 20 times via emails. I paid $53.99. Their partial refund they gave back was $1.00. Absolutely ridiculous and unacceptable. I am still waiting for my refund of $52.99. I will be reporting their company to the appropriate government fraud departments and submit a complaint that they are scamming consumers and refusing to refund fully as requested.
UPDATE 10/04/2023:
I have requested a refund over 10 times. No refunds have been given. They completely ignored my submitted requests. Instead, they change the subject and ask for feedback on their software, which I already told them multiple times it is terrible, not user friendly, and not as advertised.
ORIGINAL COMPLAINT:
Terrible, frustrating experience. Do NOT purchase from them. The software was difficult to install and not user friendly. It did not have all the functionalities it claimed it had. Also, the customer service and support are VERY SLOW and NON-RESPONSIVE. I tried chatting with the company but got kicked off multiple times with no response from the agent. I tried calling the listed company phone number, but they were not accepting calls. I emailed them, so I will see how long it takes to get a response. Trying to requesting a refund from them has been time-consuming and difficult.
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!
MSpy showed me that my "innocent" tween's already a meme lord in his online circle. Glad I can keep an eye without being "that" nagging dad. Easy setup too!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Dear customer,
We apologize for the unprofessional experience you had while using our chat support service. Your feedback is essential to us, and we're committed to providing a professional and efficient support experience for all our customers.
It's important to us that you receive timely and helpful assistance, and we regret any inconvenience caused by delays in response time or interruptions during your chat session. Rest assured, we are actively working to improve our support processes to ensure that all customers receive the attention and assistance they deserve.
If you have any unresolved questions or concerns, please don't hesitate to reach out to us again. We are here to help and are dedicated to addressing your needs promptly and effectively.
Thank you for bringing this to our attention, and we apologize for any frustration or inconvenience you may have experienced. Your satisfaction is important to us, and we appreciate your patience as we work to improve our services.