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mSpyReviews 2,280

3.4

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From the business

mSpy has provided professional monitoring and tracking software to customers in more than 180 countries. Tracking solutions are delivered to consumers, businesses, corporations, educational, governmental, and non-profit organizations. Our software is extensively tested and updated regularly to ensure a stable operating environment for our customers. mSpy is the most powerful cell phone spy and tracking software that lets you monitor any iPhone/iPad or Android phone and tablets.


mspy.com
Tallinn, Campeche, Estonia
+1793
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mSpy Reviews Summary

mSpy has a rating of 3.4 stars from 2,280 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and support team. mSpy ranks 5th among Mobile Applications sites.

This company responds to reviews on average within 12 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Intrusive and Complicated
November 23, 2023

I found mSpy to be a bit too intrusive and complicated for my needs. The setup process was challenging, and I'm not comfortable with the level of access it requires.

Date of experience: November 23, 2023
GB
1 review
0 helpful votes
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Occasional Glitches in Tracking
November 22, 2023

The GPS tracking feature occasionally glitches, showing inaccurate locations. It's mostly accurate but can be unreliable at times.

Date of experience: November 22, 2023
GB
1 review
0 helpful votes
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Perfect for Keeping Kids Safe Online
November 22, 2023

MSpy has given me peace of mind by allowing me to monitor my children's online interactions. It's easy to check who they're talking to and what they're sharing.

Date of experience: November 22, 2023
GB
1 review
0 helpful votes
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Battery Drain Issue
November 22, 2023

Since installing mSpy, my girlfriend noticed a significant drain on her phone's battery. It works well, but this is a major downside for me, as I was on the edge of being exposed.

Date of experience: November 22, 2023
GB
1 review
0 helpful votes
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Disappointed with Location Tracking
November 22, 2023

I primarily got mSpy for its location tracking feature, but I've been disappointed with its performance. The location updates are often delayed and sometimes inaccurate, making real-time monitoring unreliable. However, other features work pretty well.

Date of experience: November 22, 2023
GB
1 review
0 helpful votes
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Excellent for Employee Monitoring
November 22, 2023

We implemented mSpy in our company to monitor employee phone usage during work hours. It's been very effective and helped in improving productivity.

Date of experience: November 22, 2023
GB
1 review
0 helpful votes
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Good Features, But Needs Improvement
November 22, 2023

MSpy offers a good range of features like GPS tracking and message monitoring. However, I had some trouble with the installation process, which took longer than expected.

Date of experience: November 22, 2023
GB
1 review
0 helpful votes
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Life Saver for Parents!
November 22, 2023

I've been using mSpy to monitor my teenager's phone usage, and it's been a great help. I can now ensure they're safe online and not engaging in risky behaviors.

Date of experience: November 22, 2023
India
1 review
0 helpful votes
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Fantastic parental app ever
November 21, 2023
Updated review

Awesome app for parents who love their children. They can track their daily activities on social media and other apps without touching their phone. I am using this app since 1 year and found it very very help full. My daughter is teenager so I was worried about her that what kind of call and messages she was getting or sending to her friends. But I can relax now to use this app. Also the team and agents of Mspy are very helpful. Specially I would like to mention Ms Alex Scarn who guided me very well. Highly recommended this app.

Date of experience: November 21, 2023

Awesome App for Parents
October 7, 2023
Previous review

Hi,i am using Mspy since 1 year and believe me it is fantastic and relaible monitoring app to monitor your children. It is very quick and provides a huge range of services. This is the most useful app for parents who love and care of their children. The agents are so help full to assist you regarding any queries. Special Thanks to Carl Johanson who solved my query in very polite way.

Date of experience: July 5, 2023
Georgia
1 review
0 helpful votes
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No no no
November 28, 2023

Hardly any feature worked properly or consistently. Features they advertise didn't work at all and they wanted me to upgrade them others would tell me they didn't even have those features. Customer service is ridiculous! No phone support. Chat support sends you to email that you have to wait on. Then they refuse refunds. Just NO!

mSpy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 21, 2023
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.

Please let us know which one is suitable for you, and we will gladly help you set it up.

If you come across any other difficulties, let us know, we will gladly help!

India
1 review
0 helpful votes
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Very nice experience with Mspy
December 8, 2023
Updated review

Very nice experience with Mspy special features like message and call working properly and location services is also working well

Date of experience: November 13, 2023

Experience with Mspy
October 8, 2023
Previous review

Very nice experience with mspy specialy keylogger, WhatsApp chats and call details
Henry Wright is a good agent

Date of experience: October 8, 2023
Illinois
1 review
0 helpful votes
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Very helpful.
November 12, 2023

Eugene an excellent agent for mspy company. Would definitely recommend!

Date of experience: November 11, 2023
Spain
1 review
0 helpful votes
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Genial
November 11, 2023

Gracias por la ayuda, muy amable Eugene Butler. Rápido y eficaz.

Date of experience: November 11, 2023
Oregon
1 review
0 helpful votes
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To complicated
November 18, 2023

Before i purchased the package i was told by an agent that they would do all the work for me i had to purchase the ultimate package wich i did it didnt work ni agent can assist now they keep denying my refund they evere told me i had to have the phone physically. Very unsatisfied.

mSpy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 11, 2023
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!

Canada
1 review
0 helpful votes
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Scam, avoid them
November 18, 2023

Signed up for premium plan, got 10% of what they advertised after paying. They then told me I had to upgrade to ultimate to get the features I wanted and the cost was 4x what I already paid. Screw that.

mSpy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 10, 2023
Sergey V. mSpy Rep
over a year old

Dear Bob,
I'm sorry to hear about the frustration you've encountered with our service, and I want to express my sincere apologies for any inconvenience caused. Your feedback is important, and I appreciate you bringing these concerns to our attention.

I understand the disappointment regarding the discrepancy between the advertised features and what was provided in the premium plan. I assure you that we take such feedback seriously, and we are actively working to improve our communication about plan features.

If you have specific details you'd like to share about the features you were expecting and those provided, it would be helpful for our internal review. Additionally, I want to apologize for any inconvenience caused by the suggestion to upgrade to the ultimate plan.

Your insights are valuable, and we appreciate your patience as we work towards enhancing our services and addressing these concerns. If there are further details or concerns you'd like to discuss, please feel free to share.

Kenya
1 review
0 helpful votes
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Great customer experience
November 10, 2023

Eugene Butler gave a good customer experience, by responding and addressing quickly to my needs. I recommend the site

Date of experience: November 10, 2023
New York
1 review
0 helpful votes
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They lie in their marketing and signup. The product DOES NOT WORK AS ADVERTISED unless the phone is rooted. If you have a contract, it only somewhat works. And even then, its spotty at best. You can't see proper groupings, you really dont get images, videos, screen recordings, etc... It's not a good experience and only gives a small picture. And you know what? If they would have said "Requires phone rooting for refund", I would have left it alone. But they don't. They offer a money back guarantee. And guess what, they lied. I have just had the run around saying they will pause my sub, they will give me tech support, etc... But No refund because I refuse to root. I CANT ROOT. ITS ON A CONTRACT FOR 18 MORE MONTHS. DO NOT use this company. Just don't.

mSpy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 7, 2023
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.

Please let us know which one is suitable for you, and we will gladly help you set it up.

If you come across any other difficulties, let us know, we will gladly help!

GB
1 review
0 helpful votes
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It Captures Everything
November 7, 2023

MSpy captures everything, from keystrokes to screenshots. My child was bullied online and I had no way of knowing what was going on. We took screenshots of the messages and sent them to the school. The administration was able to take action and protect my child.

Date of experience: November 7, 2023
GB
1 review
0 helpful votes
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Our NDA was worth nothing! We found out that one of our best employees was selling trade secrets to a major competitor. Thankfully, mSpy helped us uncover the truth and prevent any further damage.

Date of experience: November 7, 2023
GB
1 review
0 helpful votes
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I Knew I Shouldn't Marry Him
November 2, 2023

This app saved me from a bad marriage. I was able to uncover the truth about my then-fiance. Just before our wedding, I found out that he had been cheating on me and the only way I could do it was with mSpy.

Date of experience: November 2, 2023