mSpyReviews 2,280

This mspy app is so useless that I got insulted. They will send a message to person being monitored that you are now signed in to your I cloud by Mr Name. What a cheat.

I tried this service but found it difficult to use. I signed up a year ago and after realizing that it was not going to work for me, I cancelled. Or at least I thought I did. Fast forward a year later and I get a charge on my card for $149.99 and my bank detects fraud. I close the card thinking it is indeed fraudulent. After some further investigating, I realize it's mSpy. The charge was made December 4. I emailed them December 5 explaining that I haven't used the service and didn't know I had paid for the service, and I wanted a refund for the prepayment for another year. These emails continued for a day or so and I'm done. They absolutely will not refund my money. It's unreasonable and very frustrating. I have found several other ways to monitor my kids devices and I think you should as well.

They lie in their website about what their product can actually do, they dont talk about any limitations like all features are available for all, they wait for you to pay before telling you everything they lied about, everything their product cant actually do, no for all devices, not without a jailbreak.and when you ask for a refund because the product is not as described and is completely useless for your device they refuse and say that its against their refund policy...which they also hide until you actually ask for a refund, scammy marketing, scammy tactics, scammy product, a scam all around, avoid it at all costs

Don't waste time and money. The team billing replays within 24 hours but in vain. Since November 21, I had texted the billing team and made many refund request statements. On December 3, they assigned me new ticket id(as shown on screen shot image). I didn't use the app at all. Today is December 5, the team billing still ignores my request of refund. To be honest,I will update my review if there recent news.

I regret ever purchasing MSPY, and my experience has been nothing short of a nightmare. The promises made by this app are far from the reality of what you get. Here's a breakdown of my horrendous encounter:

Service Interruption: After paying in full for a one-year subscription, I was able to use the service for a mere month before it abruptly stopped working. Attempts to reconnect and resolve the issue were met with nothing but frustration.

Unauthorized Charges: To add insult to injury, MSPY charged me again, this time a hefty $199.99, for another year of service that I neither requested nor could utilize due to the ongoing issues. The lack of transparency and consent in this matter is appalling.

Customer Service Runaround: Contacting their customer service only added to the ordeal. While they acknowledged the issue, the proposed solutions were impractical, and the blame was often shifted to external factors beyond their control.

Lack of Accountability: MSPY conveniently blames service interruptions on various external factors, failing to take responsibility for their own shortcomings. This lack of accountability only further demonstrates the unreliability of their services.

Refund Hassles: Seeking a refund for the unauthorized charge has proven to be an arduous task. Despite expressing my dissatisfaction and the clear evidence of service failure, getting a straightforward resolution has been elusive.

In summary, MSPY is a company that preys on unsuspecting customers with promises of a reliable service but delivers nothing but frustration, disappointment, and financial losses. Save yourself the headache and explore more reputable alternatives in the market. This app is a prime example of how deceptive practices and poor customer service can turn what should be a simple service into a regrettable ordeal.