mSpyReviews 2,280

They installed app wrong over Remote installation and refused to correctly install it. Very poor customer service

This has to be the worst thing I have ever spent money on. Before purchasing I was told by multiple agents on their chat that you can set up an iPhone to be monitored by only a phone number. They kept assuring me that everything could be seen with only having the phone number adn that I would not need to have physical access to the phone. As soon as I signed up they changed their tune and said that I could locate the phone thru another app called Scanneroo with just the phone number but nothing else would be seen. Then when I set up a phone using the iCloud credentials I could only see a list of contacts, calendar, notes, and reminders. No text messages or social media apps. I went on to chat with an agent and acted like I was interested in buying it and once again was told all the same lies. When I told them I had already bought it and none of that worked, I was suddenly told I would need to use another app that I would have to install on the target phone and I would only be able to get the info from the phone if I hooked the phone up using a USB. So you have to actually have physical access to the phone EVERY TIME you want to see the information you are looking for. If I have the ability to do that why would I even pay a bunch of money to do what I could do for free. I have asked for a refund and I am currently waiting to hear back.

I ask for help many times, I proof them that I was a member, they ignored me. They answer me with the same answer, I emailed them the emailed me back with the same answer the same customer care representative me answer me the seven times that I reach out to them so this is a scam. Do not waste your money. Mspy.com. Scam! I tried to have my money back and they say someone will contact you from today and several days. This is unbelievable.

My auto renewal was turned off on 11/8 and I was billed on 12/16. I have the email to prove it. I submitted an inquiry with no response for 4 days although the turnaround time should have been 24 hours. I had to start a chat. The issue is now being sent to the billing department.

Scam. Total ripoff.

I purchased 3 months@ $28/month=$64. Remarkably, at checkout it jumped to $83.

The app didn't work on the target phone, yielding a window that said, "Installation failed." The bs line you get from customer service via text (an abysmal 24 hours later) is that you've been sent a beta version and have to obtain the real one--by signing on to a $49/month service and tech help contract!

MSPY sent me info critical to the app via--get a load of this:.txt. It's still 1998 at mSpy.

MSpy goes out of its way to feed the illusion that they're Brits. But your credit card posts at that bastion of honesty and 21st-century tech, Nicosia, Cyprus.

I dislike them, their non-product, the fact that they conned me and I'm posting this anywhere I can.

Just set fire to your money. It's faster. DO NOT SEND MSPY A DOLLAR.

THIS APP DOES NOT WORK AS ADVERTIZED
THIS APP DOES NOT WORK AS ADVERTIZED. LOGS DON'T UPDATE. GPS NEVER SHOWS ANYTHING AND NOT TO MENTION THE WORST CUSTOMER SERVICE EVER. THEY RESPOND WEEKS AFTER AND THEY REFUSE TO GIVE ME MY FULL REFUND. I WISH I COULD GIVE ZERO STARS. IF YOU WANT ME TO DELETE THIS REVIEW - GIVE ME MY REFUND!

Please avoid using this software and company. The software never fully works and many of the options fail after a few days. But most of all the company will try to cheat out of your money. They put pop up ads for renewal subscriptions on your software home page, and if you accidentally touch the pop up ad it will renew the subscription and debit the amount from your account. This happened to my account one day after I had renewed the subscription. I request a refund but this company does not do refunds under any circumstance. Their refund policy basically rules out every option. Scam operation please avoid at all costs.