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mSpy

3.4

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From the business

mSpy has provided professional monitoring and tracking software to customers in more than 180 countries. Tracking solutions are delivered to consumers, businesses, corporations, educational, governmental, and non-profit organizations. Our software is extensively tested and updated regularly to ensure a stable operating environment for our customers. mSpy is the most powerful cell phone spy and tracking software that lets you monitor any iPhone/iPad or Android phone and tablets.


mspy.com
Tallinn, Campeche, Estonia
+1793
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mSpy Reviews Summary

mSpy has a rating of 3.4 stars from 2,282 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and support team. mSpy ranks 5th among Mobile Applications sites.

This company responds to reviews on average within 14 days

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GB
1 review
2 helpful votes
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Awful customer service
January 28, 2024

Absolutely awful consumer service. Purchased a subscription on Christmas day, but selected the wrong one, amount didn't come and payment went through. Contacted customer service IMMEDIATELY in the wish to just swap it for a different subscription and was basically told no. Then received rude emails in response. Not I have a subscription I won't use that cost me over £60. Will never use this company and wouldn't recommend anyone else to as the customer service is disgusting

mSpy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 3, 2024
Sergey V. mSpy Rep
over a year old

Dear Kalie,

We sincerely apologize for the frustration and negative experience you've had with our customer service. Your feedback is of great concern to us, and we deeply regret any inconvenience caused.

It is not the level of service we aim to provide, and we understand the importance of addressing customer concerns promptly and courteously. We apologize if your initial request to swap subscriptions was not handled in a more accommodating manner, and we take full responsibility for any rudeness in our communication.

We would like to investigate this matter further and work towards a resolution for you. If you haven't already, please consider reaching out to our customer support team again, providing them with the specific details of your situation. We are committed to improving our processes and ensuring that incidents like this do not happen in the future.

Once again, we apologize for any inconvenience caused, and we appreciate your patience as we work to address your concerns and provide a more positive experience.

GB
1 review
0 helpful votes
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I chose this app for myself
January 2, 2024

I've tried many different apps to regulate my children's screen time. This one stands out as the best in terms of value and efficacy for us. I really value being able to oversee all of my kids' online behaviors. I plan to continue using it throughout this year. Recommend for every parent.

Date of experience: January 2, 2024
GB
1 review
0 helpful votes
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This app is fantastic for overseeing my child's activities on his devices. I appreciate the constant updates and notifications about what my son is up to. The numerous options to restrict certain things for my child are particularly helpful. One limitation, however, is its inability to monitor calls and texts on an iPhone, which could be a result of Apple's stringent policies. Regardless, I would recommend this app to anyone looking to ensure their child uses their devices responsibly.

Date of experience: January 2, 2024
GB
1 review
0 helpful votes
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Great New Year Prices
January 2, 2024

I've been a monthly subscriber of the app for quite some time now. As we approached the new year, I was offered an attractive discount that remains valid to this day. Seizing the opportunity, I upgraded my subscription to an annual plan. I encourage you to check your email as the company has been generous with fantastic offers. The pricing is truly unbeatable.

Date of experience: January 2, 2024
GB
1 review
0 helpful votes
Follow Bobbie C.
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MSpy stands out as a superior child safety and monitoring application. Remarkably, it's the only app of its type that my 10-year-old couldn't navigate around. We've experimented with all the leading competitors, but none could match mSpy's comprehensive features and functionality. Additionally, its ease of installation and user-friendly interface make it the clear winner in our book.

Date of experience: January 2, 2024
GB
1 review
0 helpful votes
Follow Agata J.
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I am absolutely thrilled with mSpy—it's an exceptional product. I've experimented with nearly every alternative on the market, only to be left feeling frustrated due to various reasons. Whether it was because the product was inconsistent, leading to disruptions for both my kids and me, or it required me to tediously search for specific features—like navigating to an actual page once a website was detected—nothing seemed to fully satisfy my needs.

However, mSpy has excelled in all areas so far. The installation process was seamless and hassle-free. The reporting feature is impressively smooth and easy to use. Overall, mSpy has provided a superior user experience compared to other products I've tried.

Date of experience: January 2, 2024
GB
1 review
0 helpful votes
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Modern monitoring solution
January 2, 2024

I recently discovered mSpy and had a few questions regarding connectivity. After reaching out to their customer service and opening a ticket, I was promptly assisted by an incredibly knowledgeable representative. The interaction was not only insightful but also engaging, and I found myself learning more than expected from the experience.

Date of experience: January 2, 2024
GB
1 review
0 helpful votes
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I have installed an application on my teenage son's phone, which has proven to be a source of insightful information. However, this raises a pertinent question: when should parental monitoring cease?

In the context of online activity, many parents believe that monitoring should stop by age 18, while some believe it should end at 16. What do think?

Date of experience: January 2, 2024
GB
1 review
0 helpful votes
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Useful for relationships
January 2, 2024

My girlfriend and I chose to embark on an intriguing experiment. We installed the mSpy app on each other's phones. Personally, I believe this has significantly bolstered our trust in one another. Moreover, it provides me with the convenience of knowing her whereabouts at all times. This feature proves particularly handy when I need to pick her up from a location.

Date of experience: January 2, 2024
GB
1 review
0 helpful votes
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Checked my boyfriend's phone
January 2, 2024

I've decided to plan ahead for Valentine's Day this year, aiming to choose the most unique and unexpected gift. I even installed an app on my boyfriend's phone. However, I'm currently single.

Date of experience: January 2, 2024
GB
1 review
0 helpful votes
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The quality of the products offered by mspy is truly impressive. However, what sets this company apart is their after-sales service. Their team of professionals not only provides prompt and effective solutions to any issues, but also does so with a level of expertise and courtesy that is commendable. All in all, products and after-sales service are a testament to their commitment to my satisfaction.

Date of experience: January 2, 2024
GB
1 review
0 helpful votes
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My initial purchase of a program from Mspy didn't function as expected on the intended phone. However, when I reached out to Mspy's support team, they quickly came to my aid. Their representative was not only amiable but also highly skilled. To my delight, I received a refund within the same week and experienced no issues when opting for a different product. Mspy's support service was truly commendable.

Date of experience: January 1, 2024
GB
1 review
0 helpful votes
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Help me to identify cyberbullying
January 1, 2024

The software is functioning perfectly. Recently, it helped me identify that my primary school-aged child was experiencing cyberbullying from a few classmates. I installed this software to monitor my child's WhatsApp and gather evidence. Special thanks to Technical Support team who assisted me in mSpy installation.

Date of experience: January 1, 2024
GB
1 review
0 helpful votes
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IOS functionality needs improvement
January 1, 2024

As of today's date, January 1,2024, I would like to add that mSpy's performance on Android devices is commendable. The app runs smoothly and provides comprehensive monitoring capabilities, making it a highly recommended tool for parents who wish to keep tabs on their children's Android device usage. However, its iOS functionality needs improvement.

Date of experience: January 1, 2024
GB
1 review
0 helpful votes
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Utilizing mSpy has aided in uncovering issues within my relationship. After reviewing certain undisclosed information on his phone, I've come to the conclusion that we may no longer be compatible. I find myself wishing that I had taken action sooner. My gratitude for this realization goes to mSpy. Thanks a lot!

Date of experience: January 1, 2024
GB
1 review
0 helpful votes
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Solid app
January 1, 2024

I've put mSpy to the test on Android devices and can confidently vouch for its reliability as a mobile phone tracker. It executes its function exceptionally well, making it a product I'd recommend to anyone seeking to oversee their child's phone usage. Furthermore, from my experience, mSpy performs even more impressively on Android platforms.

Date of experience: January 1, 2024
GB
1 review
0 helpful votes
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The internet is a vast and often intimidating space, where young children can inadvertently encounter unsuitable content. It's alarming how simple it is for them to stumble upon such material. As we continue to navigate this digital age, the need for protective measures increases. I strongly recommend that every parent consider utilizing parental control apps. These tools, like mspy, among others, offer a robust line of defense and peace of mind for parents concerned about their child's online safety

Date of experience: January 1, 2024
GB
1 review
0 helpful votes
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Support
January 1, 2024

While I generally have a positive opinion about the app, I recently faced a problem with an iOS device that left me unable to proceed. Fortunately, the support team was there to help. They provided me with a solution that resolved my issue, and for that, I'm happy and incredibly thankful.

Date of experience: January 1, 2024
GB
1 review
0 helpful votes
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I generally appreciate the app
January 1, 2024

While I generally appreciate the app, I've encountered an issue with the screen recording function—it doesn't seem to work for me. I would urge the developers to address this concern as it hampers the overall user experience. Also other thing I would like to improve is installation process. It was not so easy for me in the beginning.

Date of experience: January 1, 2024
GB
1 review
1 helpful vote
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Using it for six months
January 1, 2024

I've been utilizing mSpy for six months now, and recently renewed my subscription for another year. I'm grateful to their support team for the generous discount they provided. The strengths of this app lie in its robust features. I've explored all that it has to offer, from keyword blocking to screen recording capabilities.
On the downside, to fully utilize the range of features that mSpy offers, you need to root your phone. This may not be an easy task to perform on your own. Another significant drawback is the app's compatibility with iOS devices. I attempted to monitor my son's device and the performance was far from satisfactory. Therefore, I would highly recommend mSpy for monitoring Android devices, rather than iOS.

Date of experience: January 1, 2024