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mSpy has provided professional monitoring and tracking software to customers in more than 180 countries. Tracking solutions are delivered to consumers, businesses, corporations, educational, governmental, and non-profit organizations. Our software is extensively tested and updated regularly to ensure a stable operating environment for our customers. mSpy is the most powerful cell phone spy and tracking software that lets you monitor any iPhone/iPad or Android phone and tablets.
mSpy Reviews Summary
mSpy has a rating of 3.4 stars from 2,282 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and support team. mSpy ranks 5th among Mobile Applications sites.
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My husband and I use mSpy to maintain a unified approach regarding our children's activities; it's a fantastic resource for parents! We share insights and observations based on the data we gather from the app, which helps us make informed decisions together. I was taken aback by how much time my son was dedicating to watching videos online; now I can keep an eye on it and encourage him to balance his interests with other hobbies.
Overall, the app has helped me teach my children the importance of being cautious with their personal information online, and I can now confidently send my children out for a walk, knowing I can always track their location. I'm amazed at how mSpy has transformed our family dynamics, enabling us to discuss important topics more openly. The children no longer feel anxious when I ask about their online activities; they understand that I'm simply looking out for their safety.
In conclusion, mSpy has empowered me as a parent, providing the tools and knowledge I need to navigate the challenges of raising children in a digital world. I've seen the positive changes in my children's behaviors, and I look forward to continuing this journey with the support of mSpy.
Thanks to this application, I was able to uncover some unhealthy behaviors in my children and address them promptly. It was eye-opening to see how screen time was affecting their mood and social interactions. Since I established limits through mSpy, my daughter has begun to reduce her time on social media and is now more engaged in outdoor activities! She's rediscovered the joy of playing outside, riding her bike, and spending time with friends face-to-face, rather than through a screen.
I realized how extraordinary this application can be when I successfully located my son's lost phone while we were on holiday in another country. It truly showcases the utility and effectiveness of the service.
The software installation and setup process is overwhelming and it requires a lot of effort to get working. No trial period so once you subscribe you are locked in. Additional charges for add-on features that I didn't want or wasn't aware that I purchased. Requested a refund after noticing additional charge on bank statement and not going to use the software, but there is NO refund policy that they will honour.
I bought this software, as well as their remote access technician support and 24/7 support and now they tell me it will not work on i14 with iOS 17 unless the device and the PC/Mac are on the same Wi Fi network and even then it will not provide WhatsApp monitoring or photos...their sales blurb says "access the device from anywhere, without the user detecting it"...DO NOT spend your money on this.
Response:
We sincerely apologize for any confusion or inconvenience caused. Allow us to clarify:
MSpy provides WhatsApp monitoring, photos, and other features via Wi-Fi when both the target iOS 17 device and the monitoring PC/Mac are connected to the same Wi-Fi network. This requirement is due to the security protocols introduced with iOS updates, which are beyond our control.
The phrase “access the device from anywhere” applies to certain functionalities, which are clearly explained in our product documentation and depend on the configuration chosen during installation.
We encourage you to contact our support team so that we can assist you in setting up the software correctly to ensure you can access the features you need. Our technicians are here 24/7 to help resolve any issues.
(1 star)
WARNING - Suspicious Practices and Dubious Payments
- Company switches names between mdtation.pro and brainfield.pro
- Customer service ignores refund requests
- Refuses to provide chat history
- Company based in Cyprus with Latvian phone number (+372)
- No service provided after payment
My experience:
I was charged multiple times for a supposed "extreme plan". No access or service was ever provided after payments. Customer service refuses to acknowledge payments despite bank evidence.
My advice: AVOID this company. If you have already paid, contact your bank immediately.
Stay away from both mdtation.pro and brainfield.pro - same company, same scam tactics.
Hello,
Thank you for sharing your concerns, and we’re sorry to hear about your experience. Let me address your feedback and provide some clarification:
mSpy operates under its registered names and provides transparent information about its practices. Any discrepancy regarding names or contact details might stem from payment processing services or third-party affiliates. However, if you suspect any irregularity, we’re happy to investigate further.
We aim to provide the best possible customer support experience. If you’re missing chat history or feel your request wasn’t handled appropriately, we deeply apologize. Please provide your ticket number, and we’ll ensure your query is revisited and addressed promptly.
Our refund policy is clearly stated on our website. If you’re eligible for a refund, our team will process it as quickly as possible. If you believe your request has been unfairly denied, please escalate your issue by contacting us again.
We’re here to assist you and ensure your concerns are resolved. Your feedback is essential for improving our services, and we appreciate you bringing this matter to our attention.
Please don't make the same mistake as me because I didn't pay attention on people's review and now, I got big scam. Nothing works and even to speak to customer service, they want you to pay a fee for that access.
Dear Customer,
I’m sorry to hear that you’ve had such a negative experience with our service. I want to assure you that your concerns are taken seriously. Our intention is never to mislead or cause distress to our customers.
If you believe that our software did not work as advertised or you encountered issues, we’d like the opportunity to review your case. We strive to ensure our customers are satisfied and that any issues are resolved promptly. Please reach out to our support team at [email protected] with your details so we can address your concerns directly.
Your feedback is important to us, and we appreciate the chance to make things right.
"This does not work Mspy. I have an email from them apologising it didn't work on iPhone however they refuse to refund suggesting there may be a future fix. That was a month ago. I have now asked for the fix or a refund. I have an email from them stating they will not refund even though they admit I will not be able to make it work! So essentially it is a scam they say it will work upfront (knowing it won't), take your money, and refuse to refund in spite of the fact they have data showing I haven't used it.
You are never going to regret working with the team shifttoxcod, Thank you and God bless, Keep up the Good work.
Even tested the dashboard portal and it was working perfectly.
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.
Please let us know which one is suitable for you, and we will gladly help you set it up.
If you come across any other difficulties, let us know, we will gladly help!
My child could be anywhere in the world, but thanks to this service, I can always feel reassured about their safety. As a proactive mom, I am grateful for this tech that keeps me informed.
I never fully understood how crucial cybersecurity has become, especially for children. This service enables me to monitor their social media presence, which allows me to step in and provide support when necessary.
Being able to monitor text messages and call logs has kept me well-informed about my child's communications. This transparency has led to essential discussions about online safety and appropriate ways to communicate.
I had no idea how much time my child was spending on social media until I started using this service. Now, with the ability to set healthy screen time limits and keep track of their activities, we've collectively established much healthier habits in our family.
Don't buy the software wasting your money and wasting your time. It's really a bad experience with this app and software. Read the policy carefully before you purchase the order.
Thanks for contacting our Support Team!
Please accept our apologies due to the inconvenience caused by this problem.
We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.
You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.
As a parent, I believed I understood my children's online activities fully. However, this service opened my eyes to an entirely new perspective on what they were engaging with online.
This service has brought about significant changes in our family life. With two teenagers always glued to their phones, having the ability to monitor their activities has not only eased my concerns but has also brought me a sense of tranquility.
I never envisioned myself using such a service, but it has truly changed our situation for the better. Now, I can easily track whether my child is on the move, and that assurance is priceless.
I originally purchased mSpy's app on 30 August 2024 for USD 39.99, believing it to be a one-time payment. On 22 September 2024, I was unexpectedly billed USD 69.99—only 23 days after my purchase, despite mSpy's claim that their subscription cycle is 28 days. According to their policy, I should have been billed on 27 September 2024, not 22 September.
To further add to this, on 19 October 2024, the same day I escalated my complaint and requested a cancellation, mSpy billed me yet again for USD 69.99. This charge came 8 days before the correct next billing date of 27 October, and was processed immediately after I informed them that I wanted to cancel. This makes it clear that the company is intentionally disregarding customer requests for cancellation and is engaging in dishonest and deceptive practices.
Dear Customer,
Thank you for the reply!
We are sorry you are not satisfied with the service.
Please note that your purchase has already been fully refunded.
I subscribed to mSpy, but I was unable to use the service because it's blocked in my country. I opened a ticket requesting a cancellation and refund, but the support was incredibly slow and unhelpful. I had to wait three days for each reply, and after all that time, they refused to refund the service I never used and won't be able to use. Very frustrating experience – I do not recommend their service if you're expecting decent customer support or flexibility.
Thanks for contacting our Support Team!
Please accept our apologies due to the inconvenience caused by this problem.
We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.
You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We’re sorry to hear about your experience and would like to address your concerns.
We understand that setting up the software can sometimes feel overwhelming. Please know that we offer step-by-step guides and 24/7 support to assist with the process. If you require further assistance, please reach out to us, and we’ll ensure that everything is set up correctly.
At this time, we do not offer a trial period. However, our website and support team provide detailed information on features and compatibility to help you make an informed decision before purchasing.
Additional features, such as add-ons, are optional and displayed during the checkout process. We strive to make these options as clear as possible. If there’s been any misunderstanding, we encourage you to contact our billing team for clarification.
We appreciate your feedback and would like to assist you in resolving any issues. Please don’t hesitate to contact us directly so we can make this right for you.