Mr PorterReviews 81

I've been struggling with customer care for nearly a month to get a refund sent to my original form of payment on a pair of shoes that were faulty. The dye on the inside of the heels deeply stained and ruined several pairs of socks. This process has become so drawn out and complicated as it escalates up what seems like an imaginary hierarchy of decision-making. We won't be purchasing from this company again if we ever get this resolved!

Experienced a few issues when ordering with them. From delayed delivery, wrong items sent and exchanges that took very long to receive. They used to be good but now they are just bad and not a reliable online shopping destination anymore. Customer experience and customer service needs to be vastly improved!

Not familiar with this company, first time placing an order based on reco from my nephew out in London. Bad bad experience, hands down worst customer service!
I placed an order worth more than $200. One of the items did not come in the package. I immediately reached out and was told they would investigate. I was ok with that, however then I received another email advising they do no do courier tracking as they know what was packaged. What! The outer box merchandise arrived in was not damaged but the actual "porter" box was ripped. Very very disgustingly shameful on their part. No offering of resending the missing item or a refund!

I ordered two pairs of linen trousers and a sued leather belt. After wearing the belt for the first time on the trousers, it bled all over the back of the trousers.

When making Mr. Porter aware of this issue, they said that it was my fault (?) and they would not take responsibility for it.

Sad but predictable.

I had complications with the UPS delivery of my order. The driver allegedly didn't find me (although I was at home) - but the delivery didn't arrive at the UPS shop either. That can happen and is not in Mr Porter's control.
However, further handling of my complaint by Mr Porter's customer service was very poor. Responses always came quite quickly, but obviously they consisted mostly of copy & paste; So they wanted to send me back to the shop several times (despite a note that the package had never arrived in the UPS shop), because the package would be there (according to the package tracking, it was still being delivered). The whole thing has dragged on for more than 4 weeks since the order was placed. After several phone calls, I was finally informed that Mr Porter had received the shipment a few days ago. However, it was not considered necessary to actively inform me about it. Redelivery was not possible, the refund was initiated on my call. The confirmation came a short time later by email: however, I was deducted 8 EUR shipping costs. So I had to contact Mr Porter again.
Incidentally, there was no accommodation from Mr Porter in the form of a voucher or similar, despite the massive problems and time-consuming telephone calls and emails.
I can only warn against ordering from Mr. Porter. With the high prices that are being asked, you would expect a premium mail-order shop. In case of problems, they offer almost useless (albeit always friendly but ineffective) customer service. If something goes wrong, you run after your money.

The gold plated cufflinks turned green after 1 wear! No returns or refunds Mr Porter claims that gold turns green! Non existent customer service, they don't answer emails and calling is absolutely useless.
Asked to escalate the matter, they have no complaints process and couldn't care less about their customers consumer rights.
I will be taking this further! After years of being their customer won't buy from them ever again.
They claim to be premium, but are just scammers selling faulty poor quality goods.

What has happened to a once great company Bought a pair of shorts and a tee shirt and yes I did fall victim to the price reduction offer before I even had delivery but I understand this is a business not charity. Anyway shorts bought are described/listed as the same shorts previously bought but in a different colour where upon receipt they are totally different in quality, sizing and appearance - drastic reduction in quality from manufacturer or lazy editing from Mr Porter Tee shirt simply total wrong colour from one ordered - only fault can be attributed to Mr Porter despatch team. When they was communicated to customer service after a lot of time and effort it was agreed I would get a refund to my Mr Porter Acc not Paypal - they have tried this scam on previous customers please see other reviews. I of course still wanted the tee shirt but I would of had to pay again as there would of been no credit in my account as return would not have been rec'd - again please see below for other experiences. Of course this was again highlighted to Mr Porter along with if I wait that long sale would be over or item sold - guess what happened.? Yes by the time they used some common sense the item had been sold out As way of apology I got a telephone call from supervisor Don saying they would refund my delivery fee - well thank you very much for that Don - you mean the fee I paid myself to get an incorrect delivered item and a pair of counterfeit shorts! Great customer service Mr Porter used to be top of the tree and a great company but obviously something is "changing" there and they are experiencing huge problems so advise to stay away from Mr Porter until they can get their act together.

After ordering an item, cancelling same day, never receiving, this bottom feeding organization has not only LIED MULTIPLE TIMES TO ME, they even lied to PayPal about " trying " to refund my money. The utter unethical, inefficient, and abject ineptitude border on criminal. Finally filed complaint with NY State Attorney General. Do NOT USE MR. PORTER AT ALL. AVOID

I ordered two t-shirts from Mr Porter. They are both boxed and wrapped nicely. However, while one of the Tees was new and fresh looking, the other had a deep crease across the front. I'm talking about a crease you would see on an old stock item that had sat on the shelf for months.

I purchased a track suit for my husband. Over $400. He wore it once, I washed it according to the label and it shrunk significantly. My 12 yo son would now fit into it. Called and emailed several times before receiving a response that I needed to send a photo so they could approve the refund. Sent photo and was told they would only exchange the product. WHY WOULD I WANT A TERRIBLY MADE PRODUCT? I responded numerous times to that email and have not received a response back. I will be contacting all appropriate agencies in the US bc Mr. Porter is scamming consumers.

THERE CLOTHES ARE FAKE! They didnt give me my package and then there customer service is bad. They scammed me and took my money

One size fits all? Hardly! I spent 150.00 dollars for a cap that is XS. Do not buy! I do not recommend!

I purchased a black cotton Smedley polo neck from MR PORTER in November 2022. I paid £180 for it. I ordered a size L but hey sent me a size XL. On the MR PORTER applied tag they had stated this garment was L so I took the tag off and wore the garment. Only when wearing I realised it was not my size. When I returned home that evening I checked the actual Smedley tag to see it was in-fact a size XL. After much back and forward with MR PORTER they accepted responsibility for incorrect labelling and asked me to return the item and they would send a size L as I had ordered.

Yesterday the garment arrived, the size L. It is not new, not in the usual protective sleeve, no tags on the garment and quite obvious that it hard been worn, it had hairs on it. Possibly in a photo shoot it was worn but that is beside the point. I ordered and paid for a new John Smedley garment and after they made a mess of the first order they feel it is acceptable to send me a used piece of clothing.

I am absolutely disgusted that they have done this. They are the lowest of the low and probably the person in charge has no values that it rubs off on the staff to do such a thing to a customer. As the saying goes a fish stinks form the head and you can clearly see from the reviews that company is not well run, complaint after complaint.

My parcel was marked as delivered even though it wasn't and I was at home the whole day. I contacted customer service immediately and after tens of emails I today received an email that after 3 months of doing nothing to solve the problem they have closed the investigation. Horrible customer service and will definitely never order from them again.

Horrible customer services. I will never order from this company again. UPS had lost my package. (My husband Christmas gift) they telling me that they can't accommodate me and I have to wait 10 business days.

Mr Porter looses a returning client, since 2016.

The order number: 1006ZD6BF2219J

I raised concern out of return period as I had not worn the shoes until a few weeks before as they are Autumn shoes purchased in summer. The reason I raised a concern is that the seams inside the shoes are not equal and hence one shoe was uncomfortable.
On consulting by email, they kept pushing the matter back saying its wear and tear. On explaining the matter over the telephone, a refund was agreed by the the representative (they claim to record phone calls). And a return slip sent to me out of the period of return.
A return was accepted by Mr.Porter as I received a return slip for the shoes to be returned by UPS from Mr. Porter outside period of return.

Time went bye and Mr Porter was quiet, on contacting the Client Care Team, we are kept being given push backs, and no solution. It got tiring, and therefore I requested to speak with a Manager. No they just don't put you on with a manager neither does this person have a telephone number, one must wait for this person to call, she/he was to call, and never did that call take place. The shoes in question were returned to me today without any communication, that is rude. I yet await to speak with a Manager.
I shall take a loss of a FAULTY pair of OFFICINE CREATIVE / Bullet Suede Desert Boots
Colour: Tan / Size: EU 46
Product Code: 0400 5953 6058 7, which I never should have received in the first place.
Mr Porter has lost returning client, since 2016.

I am in South Africa and I have never ever had an issue with Mr Porter. They keep exceeding my expectations. The ratings in here are definitely not a true reflection of the service@ Mr Porter. The only downside is that I am unable to trust any other online seller. Mr porter set the bar much higher.