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Mr Porter Reviews Summary
The company's reputation is marred by significant customer service challenges, including unresponsiveness, rudeness, and difficulties with returns and refunds. Many customers express frustration over delayed deliveries, poor product quality, and the perceived ineffectiveness of the loyalty program. While some positive experiences highlight the quality of products and the brand's premium offerings, these are overshadowed by the widespread dissatisfaction with customer support. Overall, the feedback indicates a pressing need for the company to enhance its customer service practices to regain trust and improve customer loyalty.
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I have ordered from mr porter numerous times and have been very pleased. Best online shopping experience to date. Great service and very reliable deliveries.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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