MovingHelpReviews 389

We had paid through U-Haul a week in advance. We confirmed with the movers their availability, drove 1100 miles and they did not respond to phone calls or texts on the day of arrival. (SAFE & SOUND in Memphis-901/487-8922). We had a 2hr. Window for elevator, spent 1 1/2hr on the phone with U-haul & movinghelp and finally cancelled as they were not able to "help", either contacting their movers or replace the no-show crooks. 3 hrs. Later, the movers call and say they can't help due to cancellation. SERIOUSLY? AFTER HALF THE TRUCK WAS EMPTY? Moving help should vet the people and guarantee the help paid for! But they don't care that you PAY in one of the most stressful situations, run against the clock and out of breath and let you out in the cold. DO NOT COUNT ON THEM! AND there is no phone contact on their site for customer service. I had to call U-haul, on hold for 30min. To get their phone no. Then wait another 30 min, explain for 10min., then drop the call and start again. In 100F in Memphis, in the middle of the street, unloading a truck after driving 1100miles. Unbelievable! Use yellow pages instead and read reviews first, before paying!

The managers are flat out liars. Every person you talk to will tell you a different thing about what they are able and unable to do with your orders and with the service you received. They will lie about who being able to communicate with other people in their office. One person said she had never heard of a manager in their office - and they apparently only one office in Phoenix. Their order system is confusing and they will cancel orders, rearrange charges and add charges to your bill without your consent. Then if you need to clarify, they will hang up on you if you get frustrated. Their movers are completely hit or miss. I will never use them for anything ever again. I'm enraged.

This company is horrible, DO NOT USE. I booked a moving company for help with our U-Haul and never received a confirmation email with the moving company name and contact information. I waited to hear a confirmation from the company and never did, so I had to seek out the contact info myself, which I was only able to do by making an account on this website. Once I found the company information, I called the phone number listed and was sent directly to voicemail several times. After multiple attempts, I was unable to get in contact with the company and tried to contact the customer service at movinghelp.com. Since they do not have a phone number listed, you can only talk to a robot through a chat and all they were able to do was tell me how to cancel my order. Although they did provide a refund for the order, I would not recommend using this service to book any moving company. Do your own diligent research!

I booked a move through MovingHelp and called the company a couple of days before to confirm my move. The day of the move comes and no one shows up, I call many times and they never answer, and don't accept voicemail. I also emailed with no response. I ended up having to book last minute movers which ended up costing me much more than it would have if I had booked with them from the beginning, and of course also resulted in my move being completely messed up. This website also won't even let me leave a review for the company I booked, so future clients will have no idea.

I booked a Uhaul truck for a long haul move from London Ontario Canada to Charlotte North Carolina. Not knowing anybody in the Charlotte area I made sure to book movers for when we got there. I assumed using a company affiliated with a large company such as Uhaul would be a safe choice. However I was wrong. The Uhaul move went great. But the moving help did not. We found out 4 hours before we arrived to Charlotte that somehow our reservation had been moved from Sunday to Thursday. Considering I only had the truck reserved until the Monday this made no sense to me. Why would the system just move the date without even notifying the customer. How is moving help booked on a day that the customer doesn't even have possession of the rental anymore. I contacted the moving company who was very friendly and tried to help as much as possible but he was unable to do the job on the Sunday. So I was forced to find another company last minute in a city that I am unfamiliar with at nearly double the cost.

I'm so glad I didn't fall for this. I got a sense something was off when they asked me to pay with Paypal before anyone showed up to do the job. When I questioned the policy they said I should look at their reviews. Glad I did. Then I received several nasty texts from the company calling me cheap, saying they didn't need my job and that I should "hire crackheads from CL". Super professional. I hired movers that have a good reputation and don't require upfront Paypal payments before showing up.

As noted by others - first the CHAT is BS. Never answered after trying 3 different days and time.
Requested help, got billed and an add-on fee - then the movers didn't show. Calls to the movers that were supposed to show go to voicemail.
THere isn't any phone number for this company - thankfully someone else did legwork and gave a number *******110 which did get to a voice mail system at movinghelp.com. Their voicemail does link them to Uhaul as a parent company - so thats something. Arizona time, open til 3:30p but what a disaster this was.

I made a reservation via Uhaul.com (which uses movinghelp.com) for assistance in moving in Roseville, CA. I made the reservation online on 6/20 for 7/5 and then also followed up with the assigned company, A1 Moving. Movinghelp.com charged my card. I confirmed the reservation on 6/20 Witt the company in writing. On 7/3, I sent a text to again confirm the time and move. He moving company replied it was no longer working with MovingHelp. I immediately called MovingHelp (almost impossible to get a number for it) as MovingHelp never contacted me to find another company. I called it and waited on hold for over 2 hrs. Finally got ahold of an agent who said he price would now be 3 times the amount of the original price which had been charged stating it was my fault for "waiting so late to change the reservation" & that since my move was after a holiday I now "had to pay a premium and also a $10.95 fee to book on the phone." I am reporting them to BBB So buyer beware of their bait & switch tactics and fraudulent behaviors.

You can call *******110 to get it resolved. Basically I received an e-mail saying my refund was processed immediately upon cancellation. I never received anything for 2 weeks. It took multiple phone calls to Uhaul and the number above for MovingHelp.com (Their online chat is worthless. No one ever shows up).

My "refund" was sitting in their system as a credit. Someone had to issue the credit to me while on the phone. My guess is they have a very small shop that is trying to handle a national operation.

I'd avoid like the plague.

First, I could not click the "I accept terms" on their site. Tried multiple times after reseting and other browsers. I clicked and nothing happened. So I could not book online.
Then I contacted their live chat for help, you are not allowed to call anyone.
Attempt one I waited for a response for 2.5 hours with none.
Called Ubox/Uhaul who connected me with them.
Waited on hold for 40 minutes.
They gave me a phone number, it was a fax machine (or modem)
Ran errands, came back tried to book again. Same problem can't click box.
They had me clear my cookies and various other things. Still could not click the stupid box.
THEN they gave me a phone number so I could call.
I sat on hold for 25 minutes here where they tell me repeatedly how easy it is to do this all online and that I will be charged an $9.95 non refundable "CONVENIENCE FEE" for booking on the phone. SO CONVENIENT SITTING ON HOLD FOREVER. I have given up and refuse to use them. Infuriating waste of a day.

Hire any company not listed on this site. The reviews listed on their site are fake, they do not allow negative comments. Unprofessional scam company-- they do not show up at agreed upon times, they are not movers in any form and know nothing about moving. I highly recommend searching for local movers that have a dedicated business. Since their movers are not professional companies, they don't care what they do to you, and they know you're at "their mercy" they think they can get away with anything.
You will regret all the frustration of using this company.

We were moving out of state on Sunday, they were suppose to arrive at 10am did not show up and then we kept calling them and they did not answer until 12pm. They gave us the lame excuse that people were canceling due to rain. It rains everyday in Florida. We had confirmed this appointment on Thursday and at 2 pm Stephanie finally tells us that they will be canceling and maybe we can rebook for Tuesday! Unprofessional! Do not using Mighty movers Hudson, Florida from the movinghelp.com website. Their phone number is *******469 good luck getting a hold of them!