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MotoBuys generally enjoys a positive reputation for its product quality and reliable performance, particularly in recreational vehicles like ATVs and scooters. Customers frequently commend the knowledgeable and responsive customer service, especially during the purchasing process. However, concerns arise regarding delays in shipping and inconsistent support, particularly when addressing warranty issues or product defects. While many customers report satisfactory resolutions, others express frustration with a lack of timely communication. Overall, the company demonstrates strengths in product satisfaction and customer engagement, but must improve its responsiveness and follow-through in order to enhance the customer experience further.
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This UTV is a powerhouse. Took it out on some rough trails and it performed beyond the expectations. It's sturdy and very responsive. Highly recommend for off-road enthusiasts.
This bike has been nothing short of impressive. From the iconic sound to the smooth riding experience, it's been a joy to own.
The Monster 821 is visually stunning and packs a punch, but it's also been a headache with maintenance issues more frequent than I'd like.
Classic look with modern performance. The Bonneville T120 has been fantastic for daily commutes and weekend rides alike. Very satisfied with the purchase.
Decent entry-level bike, but it lacks the power and finesse of higher-end models. Suitable for city rides but struggles on highways.
Was a bit skeptical at first but this scooter has exceeded all the expectations. Long battery life, sturdy build, and super convenient.
Kids had a blast with this scooter for the first few weeks, but the battery has deteriorated quicker than expected. Fun while it lasted.
The dirt bike I ordered for my son is decent, but I had some issues with the assembly instructions. It's a good bike for beginners, but the service could be more responsive.
The service at MotoBuys was satisfactory, with the staff being reasonably helpful. However, the shipping of scooter was delayed, which was a bit frustrating. While the product is great, the overall experience was dampened by the wait.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
Coolster 150cc 4 wheeler delivered pretty fast. From day 1 the push button start never worked. So I would kick start it. Now that is seized up and won't work. I have rode it less then 10 times. You get what you pay for. Now it just takes up space in the garage.
Hello,
I’m sorry to hear about your disappointment with us, and we would like to personally assist you with making things right.
Let’s get on a call and address this ASAP, we value your business. Please contact us at (877) 667-6289 or [email protected] when convenient.
Bought a dirt bike for my daughter. She loves it! The bike runs smoothly and seems durable. A good buy for beginners.
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
Bought the Apollo DB-X18 125cc Dirt Bike for my daughter. While the bike is decent for its price, expected more features, especially in terms of safety and control. It's a suitable bike for beginners, but advanced riders might find it lacking. The delivery was on time, and the assembly process was not too complicated. It's a good starter bike, but for more serious off-roading, one might need to look at higher-end models.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
After purchasing a dirt bike, Needed some post-purchase support for maintenance questions. The MotoBuys team was excellent in providing detailed and helpful responses. Additionally, the bike was delivered on time as promised, which was greatly appreciated
Love the scooter I got from this site! It's rides perfectly and is so stylish! Their price was unbeatable, and the delivery was faster than expected. Highly recommend this site. Thanks!
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
Found the response time from MotoBuys' customer service to be slower than would have liked when had questions about the order. However, the delivery of scooter was surprisingly quick. It seems there's a bit of inconsistency in their service levels.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
Had an issue with a missing part in dirt bike order. Contacted MotoBuys, and their response was swift and efficient. The missing part was shipped immediately, and received it within a couple of days. Impressed with how they handled the situation, turning a potential negative experience into a positive one
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
Recently purchased a Massimo MB200 Mini Bike, and overall, satisfied with the purchase. The bike runs smoothly and is quite durable. However, the packaging during shipping could be improved. There were a few minor scratches when it arrived, presumably due to handling during transit. Customer service was understanding and offered a small compensation for the inconvenience. Despite this, happy with the bike's performance
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
Purchasing the Ice Bear Maddog Scooter was an overall enjoyable experience. The scooter is fun to ride and turns heads wherever have to go. However, found the accessories and spare parts to be quite overpriced. While the scooter itself was a good deal, buying additional accessories significantly increased the overall cost. Wish MotoBuys would offer more competitive pricing on these items. Despite this, the scooter has been reliable and a joy to ride around town.
Hello,
I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right.
Let’s get on a call and address this ASAP, we value your business. Please contact us at (877) 667-6289 when convenient.
Bought a Trailmaster ATV from MotoBuys and it's been great! Smooth ride and solid build. Customer service was helpful, but the shipping took a bit longer than expected. Overall, a good buy!
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
Was pleasantly surprised by the exceptional customer service at MotoBuys. From the moment placed the order for a new ATV, the team was attentive and informative. They answered all the questions promptly and kept updated on the shipping status. The ATV arrived earlier than expected and in perfect condition. It's refreshing to see a company that prioritizes customer satisfaction so highly.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
Answer: Yes, we are a legitimate company. If you have any questions, please feel free to contact our Customer Service team at (877)667-6289.
Answer: Yes, issues with vehicles are not common compared to the amount units shipped vs. units received with issues.
Answer: Hello, If unassembled, you will receive the unit in 1.5-2 weeks. If assembled, you will receive the unit in 2-2.5 weeks.
Answer: The current shipping ETA is 1.5 weeks for Non-Assembled/In a Crate order. Can take up to 2 weeks for assembled vehicle orders.
Answer: Need a smog genius who can defy combustion logic while still allowing your engine to run. Sorry it doesn't make sense just like the 3' hoses wrapped around your engine.
Answer: Because that's what they do. I'm not happy either.
Answer: Try to motobuy.com.ua
Motobuys.com is the nation's premier powersports dealership specializing in ATVs, Dirt Bikes, Mopeds, Scooters, Go Karts and Accessories.


Hello,
Thank you for the review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist