Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of MotoBuys

MotoBuys

2.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate MotoBuys?
grey stargrey stargrey stargrey stargrey star

MotoBuys Reviews Summary

MotoBuys generally enjoys a positive reputation for its product quality and reliable performance, particularly in recreational vehicles like ATVs and scooters. Customers frequently commend the knowledgeable and responsive customer service, especially during the purchasing process. However, concerns arise regarding delays in shipping and inconsistent support, particularly when addressing warranty issues or product defects. While many customers report satisfactory resolutions, others express frustration with a lack of timely communication. Overall, the company demonstrates strengths in product satisfaction and customer engagement, but must improve its responsiveness and follow-through in order to enhance the customer experience further.

This summary is generated by AI, based on text from customer reviews

service
87
value
77
shipping
83
returns
54
quality
78
This company does not typically respond to reviews

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
Follow Billy W.
Unfollow Billy W.
Share Review
Report Review

Perfect for Trails
April 25, 2024

This UTV is a powerhouse. Took it out on some rough trails and it performed beyond the expectations. It's sturdy and very responsive. Highly recommend for off-road enthusiasts.

Date of experience: April 25, 2024
Pakistan
1 review
0 helpful votes
Follow Patrick W.
Unfollow Patrick W.
Share Review
Report Review

This bike has been nothing short of impressive. From the iconic sound to the smooth riding experience, it's been a joy to own.

Date of experience: April 22, 2024
Pakistan
1 review
0 helpful votes
Follow Connor M.
Unfollow Connor M.
Share Review
Report Review

Mixed Feelings
April 21, 2024

The Monster 821 is visually stunning and packs a punch, but it's also been a headache with maintenance issues more frequent than I'd like.

Date of experience: April 21, 2024
Pakistan
1 review
0 helpful votes
Follow Bo C.
Unfollow Bo C.
Share Review
Report Review

Very Satisfied
April 20, 2024

Classic look with modern performance. The Bonneville T120 has been fantastic for daily commutes and weekend rides alike. Very satisfied with the purchase.

Date of experience: April 19, 2024
Pakistan
1 review
0 helpful votes
Follow Colt P.
Unfollow Colt P.
Share Review
Report Review

Good, But Not Great
April 19, 2024

Decent entry-level bike, but it lacks the power and finesse of higher-end models. Suitable for city rides but struggles on highways.

Date of experience: April 18, 2024
New York
1 review
0 helpful votes
Follow Winston C.
Unfollow Winston C.
Share Review
Report Review

Better Than Expected!
April 18, 2024

Was a bit skeptical at first but this scooter has exceeded all the expectations. Long battery life, sturdy build, and super convenient.

Date of experience: April 17, 2024
NL
1 review
0 helpful votes
Follow Tommy B.
Unfollow Tommy B.
Share Review
Report Review

Fun but Short-Lived
April 15, 2024

Kids had a blast with this scooter for the first few weeks, but the battery has deteriorated quicker than expected. Fun while it lasted.

Date of experience: April 15, 2024
Illinois
1 review
0 helpful votes
Follow Spencer P.
Unfollow Spencer P.
Share Review
Report Review

The dirt bike I ordered for my son is decent, but I had some issues with the assembly instructions. It's a good bike for beginners, but the service could be more responsive.

Date of experience: March 10, 2024
Customer S. — MotoBuys Rep
over a year old

Hello,
Thank you for the review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist

Pakistan
1 review
0 helpful votes
Follow Luke W.
Unfollow Luke W.
Share Review
Report Review

The service at MotoBuys was satisfactory, with the staff being reasonably helpful. However, the shipping of scooter was delayed, which was a bit frustrating. While the product is great, the overall experience was dampened by the wait.

Date of experience: March 7, 2024
Customer S. — MotoBuys Rep
over a year old

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

Georgia
1 review
0 helpful votes
Follow gregg G.
Unfollow gregg G.
Share Review
Report Review

Coolster 150cc 4 wheeler delivered pretty fast. From day 1 the push button start never worked. So I would kick start it. Now that is seized up and won't work. I have rode it less then 10 times. You get what you pay for. Now it just takes up space in the garage.

Date of experience: March 7, 2024
Customer S. — MotoBuys Rep
over a year old

Hello,
I’m sorry to hear about your disappointment with us, and we would like to personally assist you with making things right.

Let’s get on a call and address this ASAP, we value your business. Please contact us at (877) 667-6289 or [email protected] when convenient.

New York
1 review
0 helpful votes
Follow Bentlee V.
Unfollow Bentlee V.
Share Review
Report Review

Bought a dirt bike for my daughter. She loves it! The bike runs smoothly and seems durable. A good buy for beginners.

Date of experience: March 5, 2024
Customer S. — MotoBuys Rep
over a year old

Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

New York
1 review
0 helpful votes
Follow Spencer E.
Unfollow Spencer E.
Share Review
Report Review

Bought the Apollo DB-X18 125cc Dirt Bike for my daughter. While the bike is decent for its price, expected more features, especially in terms of safety and control. It's a suitable bike for beginners, but advanced riders might find it lacking. The delivery was on time, and the assembly process was not too complicated. It's a good starter bike, but for more serious off-roading, one might need to look at higher-end models.

Date of experience: March 2, 2024
Customer S. — MotoBuys Rep
over a year old

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

Pakistan
1 review
0 helpful votes
Follow Oscar W.
Unfollow Oscar W.
Share Review
Report Review

After purchasing a dirt bike, Needed some post-purchase support for maintenance questions. The MotoBuys team was excellent in providing detailed and helpful responses. Additionally, the bike was delivered on time as promised, which was greatly appreciated

Date of experience: February 29, 2024
Pakistan
2 reviews
0 helpful votes
Follow Nicole H.
Unfollow Nicole H.
Share Review
Report Review

Love the scooter!
February 29, 2024

Love the scooter I got from this site! It's rides perfectly and is so stylish! Their price was unbeatable, and the delivery was faster than expected. Highly recommend this site. Thanks!

Date of experience: February 28, 2024
Customer S. — MotoBuys Rep
over a year old

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

District of Columbia
1 review
0 helpful votes
Follow Oliver L.
Unfollow Oliver L.
Share Review
Report Review

Found the response time from MotoBuys' customer service to be slower than would have liked when had questions about the order. However, the delivery of scooter was surprisingly quick. It seems there's a bit of inconsistency in their service levels.

Date of experience: February 27, 2024
Customer S. — MotoBuys Rep
over a year old

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

Pakistan
1 review
0 helpful votes
Follow Ulises B.
Unfollow Ulises B.
Share Review
Report Review

Had an issue with a missing part in dirt bike order. Contacted MotoBuys, and their response was swift and efficient. The missing part was shipped immediately, and received it within a couple of days. Impressed with how they handled the situation, turning a potential negative experience into a positive one

Date of experience: February 24, 2024
Customer S. — MotoBuys Rep
over a year old

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

Pakistan
1 review
0 helpful votes
Follow Terrell R.
Unfollow Terrell R.
Share Review
Report Review

Recently purchased a Massimo MB200 Mini Bike, and overall, satisfied with the purchase. The bike runs smoothly and is quite durable. However, the packaging during shipping could be improved. There were a few minor scratches when it arrived, presumably due to handling during transit. Customer service was understanding and offered a small compensation for the inconvenience. Despite this, happy with the bike's performance

Date of experience: February 24, 2024
Customer S. — MotoBuys Rep
over a year old

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

Pakistan
1 review
0 helpful votes
Follow William O.
Unfollow William O.
Share Review
Report Review

Purchasing the Ice Bear Maddog Scooter was an overall enjoyable experience. The scooter is fun to ride and turns heads wherever have to go. However, found the accessories and spare parts to be quite overpriced. While the scooter itself was a good deal, buying additional accessories significantly increased the overall cost. Wish MotoBuys would offer more competitive pricing on these items. Despite this, the scooter has been reliable and a joy to ride around town.

Date of experience: February 23, 2024
Customer S. — MotoBuys Rep
over a year old

Hello,
I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right.

Let’s get on a call and address this ASAP, we value your business. Please contact us at (877) 667-6289 when convenient.

Pakistan
1 review
0 helpful votes
Follow Tommy S.
Unfollow Tommy S.
Share Review
Report Review

Great ATV, Slow Shipping
February 22, 2024

Bought a Trailmaster ATV from MotoBuys and it's been great! Smooth ride and solid build. Customer service was helpful, but the shipping took a bit longer than expected. Overall, a good buy!

Date of experience: February 22, 2024
Customer S. — MotoBuys Rep
over a year old

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

Pakistan
1 review
1 helpful vote
Follow Colten R.
Unfollow Colten R.
Share Review
Report Review

Was pleasantly surprised by the exceptional customer service at MotoBuys. From the moment placed the order for a new ATV, the team was attentive and informative. They answered all the questions promptly and kept updated on the shipping status. The ATV arrived earlier than expected and in perfect condition. It's refreshing to see a company that prioritizes customer satisfaction so highly.

Date of experience: February 20, 2024
Customer S. — MotoBuys Rep
over a year old

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

From the business

Motobuys.com is the nation's premier powersports dealership specializing in ATVs, Dirt Bikes, Mopeds, Scooters, Go Karts and Accessories.


motobuys.com
Auburn, WA, United States
+108
See all photos