MotoBuysReviews 266

I recently purchased the RPS Hawk 250 Dirt Bike from MotoBuys, and it's been an incredible experience. The bike's performance off-road is exceptional – it handles muddy trails and steep inclines with ease. I was particularly impressed with the build quality and the powerful engine. The customer service team was also very helpful, answering all my questions before the purchase. The bike arrived well-packaged and earlier than expected. It's an excellent choice for anyone looking for a reliable and exciting off-road experience.

The TaoTao Thunder 50 Scooter from MotoBuys is a fantastic city ride. It's stylish, efficient, and remarkably easy to handle. What impressed me most was the after-sales service. After receiving the scooter, I had a few queries regarding maintenance, and their team was incredibly informative and patient, providing detailed guidance. The scooter's fuel efficiency is a big plus, and it's perfect for daily commutes. The only downside was a slight delay in shipping, but it was worth the wait.

DO NOT BUY FROM Motobuys! Consider yourself lucky to be reading this review. I wish I had known before we bought our Mini-Jeep but I did not read the reviews. Look at the number of negative reviews and learn. Most everyone has had similar issues to what we experienced.

The product was defective and would not start. I called and called and they never answer the phone. Eventually I tried a "technical support" appointment, which consists of a phone call to help YOU fix the problem.

I just wanted to send it to them and have them fix their defective product, but no, that's not possible. You are on your own. Yes, they sent some parts (new carburetor) but it was different from the original and did not fit.

I asked "can I not just send it to you for repair, I'll pay shipping both ways, just fix the damn thing" but no. They told me to take it to a mechanic. Well, what the hell is a mechanic gonna do with carburetor that doesn't fit?

I scheduled a second technical service appointment but this time they didn't even call. (It takes weeks to get an appointment.) This even after I confirmed the time and phone number for them to reach me.

So, consider yourself lucky if you're reading this before purchasing from MotoBuys. They will not help you if your product doesn't work. RUN AWAY!

Motobuys is either out of business, or does not have any customer service whatsoever.
Do not, I repeat, DO NOT
CONDUCT BUSINESS WITH MOTOBUYS. The happy few reviews you come across, were just very luck people that actually had a vehicle come in good condition, and it runs. I purchased a new trailmaster taurus 450 utv back in October.
The delivery was supposed to be made a week before I had knee replacement surgery. The delivery was late, and the 1500 lb crate was a pain in the bleep to unload. They sent it long ways on a cube van, so we had to improvise to get it unloaded. The crate was delivered a few days before I had knee replacement surgery. It was not until three weeks ago that I recovered enough from surgery to assemble the utv. My lovely wife and I assembled the buggy with very vague instructions. My wife works for Caterpillar, and I'm a 30+ year IBEW Union Electrician. Our experience made it possible to assemble the cart.
To our disappointment we completed the project, and found the ECU(Electrical control unit) to be missing. Some idiot failed to install it, or some other mishap. I've filled out a parts request order form, and received a note claiming it would take two or three days to process. That was over three weeks ago. I've tried every avenue that Motobuys has to contact representative in order to retrieve the part. It's as if Motobuys has went out of business, or no longer has customer service. The reviews for Motobuys on the Better Business Bureau website tells all. I would give no stars if it were possible. I have a $10,000 UTV taking up valuable space in my garage, that is useless. Not one representative from Motobuys will
Contact me after numerous emails, and phone calls from me.
It's downright despicable for a company to treat customers this way. The only good reviews you read are by customers that were lucky enough to receive a vehicle with all its parts, and actually starts up and runs. Do take that chance, don't order anything from Motobuys. Motobuys is undoubtedly the worst company I've ever did business with in my life. I bought this vehicle for work.
So, it's not just the $200.00 ECU they still owe me, but the time wasted trying to get hold of a Motobuys representative. And I still can't use vehicle for work, or and leisure.

I purchased a four-seater Trailmaster on October 6th 2023. They received my order but never processed it. 2 weeks later when I was supposed to receive the shipment they called me and explained they misplaced my order and they are now processing it. This delayed the shipment by another week and a half. Once the shipment arrived I had to go pick it up from the shipping terminal because the packaging was too large to be shipped at my home. Understandable, so I took my son since this was for him to build the excitement. Once we arrived the shipment company tried to get us a sign off on it immediately without seeing the package. I refuse to sign at that moment and ask to see it. Come to find out the crate seemed to be crushed from another unit being stacked on top of it. This caused damage to the front shock and there was a severe scratch close to one foot long on the side that completely took the paint down to the bare metal. Also the rear axle seemed to be bent. I refuse to accept the package considering I purchased a new unit and expected a new unit not one that had to be repaired immediately. Shortly after, a few days later I received a call from Motobuys customer service representative stating that I had to pick up the unit and that they were not going to return it because of the shipping policy says that if there's minor damage the buyer still has to accept delivery and they will assess whether or not they're willing to return it or repair it based on how severe the damages. Instead of having shipping insurance or some sort of process in place to ensure that the customer is protected especially on a close to $5,000 purchase they expected me to go to the shipping company and pick it up within an hour of the phone call in the middle of a work week at 1pm. The customer service rep said if I didn't I would be charged the shipping fees. After everything was said and done they refunded me everything except the shipping fees which amounted to $1,032. So now I'm $1,032 out without a unit. I am highly dissatisfied with the customer service and the expectations of this company delivering a damaged unit. The fact that they have their shipping policy disclosure the way they do you can expect every unit is going to have damage because of their handling methods for shipping. I highly highly highly recommend buying local so that you can see the completed unit and ensure that you have a customer service experience better than mine.

Ordered 2 mini-bikes (ICE BEAR Trail 70 125-cc.) The actual ordering process was GREAT... kind & courteous personnel. Helpful with my questions and quick resolution. Everything went BAD after actually providing my credit card# for the 2 bikes.

Trucking company attempted to make the delivery. The shipment contained only 1 bike (should have been 2 trail bikes) AND the one attempted delivery was crushed (see pics). Okay, that's an issue between the trucking company and Motobuys. BUT when calling Motobuys, they said they would check into it, that it would be 2 or 3 days to "ASSESS" the damage and then make a decision if they would repair those bikes & reship or refund my money. If they refun my money - they would charge me a restocking fee. WHAT?! Assess? Good grief I NEVER GOT THE BIKES. Only this sad attempt at a delivery or a pile of trash. THEY are assessing whether to refund my money. Do yourself a favor and SKIP ordering from this place! What a nightmare!

Bought a 110 dirt bike from them with a title never received the title after about a month I called four times and left a message with my number each time and the order number and email them two times and never got a response within a 2-month period this is the worst customer service I've ever dealt with in my life and they've already got paid for everything

I hit 1 star and it registers as 2... clever. My product was not delivered to my home as promised and paid for. I picked it up myself. It was damaged. No refund or explanation from the trucking company (CCFS). They will no longer be getting my business either. In fairness however, I did receive replacement parts from you. Wrong parts first. I don't enjoy giving honest negative feedback, but YOU asked.

We bought an Iceberg trike for over 3K online and we called Motobuys for questions and we were impressed with the quick response and knowledge of the Sales Department. No problem with shipment The Iceberg trike came well packed and protected,
HOWEVER, the good experience STOPS there!
Good luck getting people to call you back and when they call, they're RUDE! The trike head light stopped working barely a month after we bought. We bought the warranty BUT THE COMPANY wouldn't call you back! Seems they are done with you as soon as they get your money! We ended up paying for the mechanic and parts!

DO NOT BUY FROM MOTOBUYS! You'll regret it! Unless, you'll get a perfect item, then you're ok ‍

Was happy with the timely delivery and was packed well it ran well. Some small issues but easy to handle.

I purchased a Apollo 70cc dirt bike for my grandson but it wouldn't run because the carburetor was bad. The butterfly was in pieces. They were very nice when I bought the bike but after that I tried for 3 months to get anyone customer support or tech support. I tried so many times by calling customer support or tech support but always got a answering machine.i left at least 20 messages so I Tried emailing them over 2 dozen times and finally a man name Ken for tech support called and we talked about the issue and he said he would have a carburetor sent over 2 months ago which never came and then the only I could get through was to call a sales person and I asked for a manager which he said he was and said his name was Bob but the email was headed as Peter@ Motobuys.com. Then he also said he would have a carburetor sent and that never happened. When I emailed him again he said he was just a salesman and there was nothing he could do. And the bike still doesn't run and I can't get anything for it because it was made in China. I've have Tried to call the salesman again but now I get a answering machine. When I bought I was number one but now I feel like me or my grandson who is 8 doesn't matter. I paid 1,100 for the bike and to have it shipped. In my 66 years I have never been treated this poorly never. My advice to anyone do not buy from Kart Quest or Moto buys. They work together. The bike is warrantee but they won't honor it. I'm a veteran and the part is around 30 dollars. My grandson is heartbroken but they don't seem to care.

Would not recommend, product is fine but people are very difficult to do simple business. I needed a front spindle for an ATV that purchase less than 30 days ago. Wasn't asking for anything other than I need to order a spindle.

Worst customer service ever,the lie they don't provide tracking numbers or reply to any emails ounce they get your money

I purchased a Benelli e-bike and once I paid for it everything was fine but when I went to call customer service you can never get a hold of nobody nobody ever gets back to you it's very very poor customer service buyer beware.

I Ordered a Hurricane on 7/20/23 Mastercard payment was processed in an instant, receipt of payment & order # emailed instantly. Waited 4 days checking my order page on their web site looking for a delivery update? Nothing! Now I'm wondering is the product available? & when will it be shipped? (Lagit concerns?) So I sent an email & left a voice mail message asking when, The next day I received another email with a payment receipt & order # WTF? I already had that so I started calling costumer service # over & over *******289 untill some guy named Mike answered. He was rude short & mad that I blew up his phone & assured my order info would be updated in 3 or 4 days with tracking info. Days passed & no update. I Received a text from the cartage co. On 07/28/23 that it would be delivered on 07/31/23. It was 7:30pm it arrived. The packaging looked like it was dragged from TX. To MI. Behind the truck. So I photographed everything unpacking & started assembling, everything was there & in pretty good condition. The Front tire is lying on its side under the frame of the bike behind the front forks. I unpacked it put it together & went to air up the tires the front was completely flat I assumed for shipping, Hit it with some air & it all hissed out fast? On inspection someone had stabbed the tire with a blade n put a 1 inch gash in the tire right through one of the tread lugs. As far back as that tire was & tucked under the frame of the bike it had to of been done intentionally! Sent MOTOBUYS an Email & left several voice messages NO RESPONSE! Mastercard was notified & is stepping in I'll bet I get a personal response soon. This item is for sale on Amazon from Motobuys, cost a little more but Amazon has always been more than fare with me when there was a problem. Moral of the Story, Just give them your money & Shut Up dont ask too many questions & hurry up n wait. & DON'T PISS OFF MIKE HE'LL GIT YA. So its sitting in the garage with a flat tire, ticking away my 90 day warranty without being able to see if it runs? Who knows what else has been sabotaged? Hope this helps the next victim. CAVEAT EMPTOR

It's a shame companies suffer from customers that don't fully read or comprehend the contract they enter into when making a purchase. There's uncontrollable delays once a order is shipped no company what's a negative review. I purchased 5 bikes from motobuys one had cosmetic damage and customer service shipped out brand new cover after sending photos the day of delivery. One was very clear miss handled by shipping company damaged was noted by the delivery driver and after supplying photos and filling out claim form received cash payment. If customers would take the time to follow delivery Protocol as per sales agreement they wouldn't be having all the problems they bring on them selves. And all these negative reviews. If I had to guess there school report card's said ( 01 does not follow instructions) for all that say customer service doesn't return emails is out right lie I have personal received same day response thank you Carlos!

I needed parts for an atv that I bought from motobuys spoke with Charlie he said he would call me back in a couple of days this was almost 3 weeks ago left several messages and sent a few emails no response. Can't ride it due to the part that I need is for the rear brakes. Nobody will return a call. Wasted my money buying this atv. Seems there happy to take your money but won't return calls when you need something.
Stay far away from this company. They deserve a 0 just like the way they respond. They dont.

I bought a 200cc RPS. IT ONLY RAN FOR 1 DAY. THEY SENT IT WITH A BAD BATTERY. THE WELDING IS HORRIBLE! DO NOT BUY, DO NOT BUY, DO NOT BUY FROM THIS COMPANY!

They always answer my questions in time with patience. And get my problem solved and questions answered.