MoonpigReviews 125

I will never use this company again. It is not worth the risk of missing a loved ones important day. This is the second time I ordered birthday card and it never arrived on time. In fact they took over two weeks to be delivered. When I contacted their customer service they seemed to read a script saying "we are sorry but..." The email notices I received were wrong about the delivery and one of the cards has still not been delivered. There was never a clear understanding why the cards are late in delivery and there is no reason for me to ever use this service again.

Gift of flowers sent 6 days before mothers day. Great. Flowers very below average-look like they are a cheap bunch feom the supermarket. Don't order from here. They have poor customer service. No-one cared at all. Flowers weeping on arrival day. By mothers day they will be in the bin

I have paid tor guaranteed delivery of 2 cards, chocolates and a mug. Nothing was delivered so far (guaranteed date was yesterday) but their customer service is still asking me to rest assured its arriving in time. Unless they can travel back in time, this is either mockery or stupidity on their part.

I ordered Valentines Day flowers that were GUARANTEED to be delivered on the day. I paid a high cost for delivery and over the odds for the flowers as they were guaranteed after all. They turned up a day late, so the occasion and sentiment was lost. I complained strongly and requested a refund but all they offered was postage refunded. They basically mis-sold and don't give a damn as they are laughing all the way to the bank

What kind of company takes over £18 of your hard earned cash, then sends cards to you without envelopes? Apparently I was supposed to request envelopes. I went through the purchase process again and still can't see where they're telling me I should have added envelopes. Not that I would have been looking for it, I think it's not unreasonable to expect a greetings card to come with an envelope, especially when the cards are larger than your average card. Spoke to Moonpig who flat refused to send out envelopes retrospectively which was useful. They don't go big on customer service clearly. Won't use them again, I'd advise others to steer clear, far better going to The Card Factory online.

I haven't learnt my lesson and have kept using this awful company. Cards 'get lost in transit' or the wrong order is sent. I have finally had it today with another lost order. Don't use them

Absolutely dreadful customer service! Ordered a card on the 4th December still not received. Despite my trying numerous times to make contact Moonpig have ignored me! Asked for a refund and explanation but Moonpig have ignored me! Awful company!

Ordered three different Christmas gifts to be told a few days later their out of stock. If you dont have it dont advertise it and the £5 credit should come off the same order not the next time you buy.Dissapointed.

15 November 2022 my orders should of arrived they were for a friend leaving her job. Had to go out and buy another gift. Still orders are being processed and have not been sent. It is now the 20th! Avoid them if you need you item for a special occasion try someone else.

On ordering a present for a family member for a birthday it was cancelled on the delivery day by moonpig. The most waffy BS reply came back with an insulting £5 voucher.

Why didn't you just resend something similar, rectify them situation. Poor poor poor.

Never using again!

DO NOT USE THIS COMPANY THEY DO NOT CARE AT ALL!

Despite giving 5days notice they delivered my birthday card late! Despite me informing them the customer service just ignored my complaint. Will never use this company again!

For the 2nd year running i have received a gift with no card. Spending my B'day chasing them. TERRIBLE

Received the pink blush bouquet for my birthday on 15th June, everything binned except the lily on Sunday 19th
June, never had such a rubbish bouquet.

Ordered a gift and card 2 weeks before the event to be delivered on the Birthday, Got email day before saying it had been dispatched, had tracking off Royal Mail day before saying item had been dispatched from Moonpig, got email late day before from Moonpig saying item was out of stock and I would get a refund and £5 back into my Moonpig account to use for another gift. Now I have been left embarrassed that my relative has no gift or card from me on their birthday, Also I did not want refund to account as I am closing it, it should go straight back to my bank!

Orderd flowers and card for mothers day had flowers and an apology letter about card saying got seperated not good enough orderd these 3 weeks ago paid extra for mothers day delivery