Moon Magic
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Moon Magic

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Moon Magic Reviews Summary

Positive Highlights

  • Jewelry is consistently praised for its beauty, quality, and unique gemstone designs.
  • Customer service is responsive, helpful, and quick to resolve issues like missing stones.
  • Packaging is beautiful and protective, making orders feel special and safe during shipping.

Negative Highlights

  • Shipping can take several weeks, with some customers experiencing delays and limited tracking updates.
  • A few reviewers report quality issues, such as gold plating fading after several months.
  • Prices are a bit high for the perceived value.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Apr 21, 2026

I found it fun exploring Moon Magic's creative items. Your jewelry is well-made and adds a bit of spark to my wardrobe. The prices are reasonable, even in this crazy economy. I plan to order from you again.

Apr 16, 2026

This ring is beautiful. It's a delicate style that looks lovely on my hand. The stones are the perfect size and I catch myself looking at it a lot because I love the colours. This is my second ring purchase from MM. They come in lovely boxes that keep them safe during shipping. I have not had to use their customer service for anything, so I can't speak to that. Shipping isn't super fast, but that's ok, and it isn't super expensive, either. It usually takes a couple of weeks or so, which isn't bad. I will definitely keep coming back. :)

Apr 16, 2026

My Daughter loved her Red ring.It goes perfectly with the other I got her a few months back.It is also red.very powerful and strikingly beautiful on her hand.

Oct 24, 2025

Just received my aquamarine glitzy ring and I absolutely LOVE it! Stunning quality and gorgeous setting. Packaging was so beautiful as well! Great company with great service!

Sep 14, 2025

Very unique and high quality pieces, easy to navigate website and relatively quick delivery considering the distance. Highly recommend if you look for something beautiful and meaningful

Oct 9, 2025

Got obsidian ring for myself, it's said to be the stone of protection and it looks even better in person! Shipping was quite fast although they said it may take up to 21 day. Love my new ring and will definitely buy a necklace to match

Dec 11, 2025

I've ordered on this site a few times now and have never had any problems. The shipping times can be a bit longer, but you can track your parcel all the way, so you know it's not lost. The customer care agents are also great - they respond swiftly and help in any way they can. On top of that, the jewellery itself is amazing and of great quality. I love that you always have the option of silver, gold AND rose gold, plus a vast variety of crystals. I highly recommend it.

Jan 20, 2026

The ring is beautiful and I've been wearing it for weeks and I'm still in awe of how much I love it. So far it's been a great for my everyday wear. Delivery took awhile but a nice price is worth the wait I just wish more updates regarding where it was at with the process.

May 26, 2026

I ordered a beautiful Moonstone ring from Moon Magic as an important milestone reward and could not be happier. It looks so beautiful under natural light, I get many compliments from others. I also plan to order a Moonstone necklace to match. Thank you Moon Magic for making such unique jewelry!

Jul 3, 2026

I have a couple pieces from Moon Magic and I love everyone. So unique and of amazing quality. Also customer service is so accommodating, helpful, and kind! Will continue to purchase many things from them cause I just can't get enough!

Jan 20, 2026

Moon Magic delivers carefully curated pieces that are truly one of a kind. Their products are as beautiful as the energy put into the creation of each design. Absolutely 5 stars all around!

Dec 18, 2025

I had order one of their rings and a stone was missing on the ring. I let them know and right away they took care of it! They were very nice and kind. Nowadays is rare to get that kind of service. Thank you to everyone that helped me. Oh and my new ring they sent me is beautiful and perfect! Thank you so much! 😊💕🙏🏻🧚🏻

Aug 28, 2025

I couldn't be happier with my experience with Moon Magic. From start to finish, the customer service team was incredibly responsive and helpful, answering every question quickly and with care. The pricing was more than fair for the quality, and the whole process, from ordering to delivery, was smooth and stress-free. The ring itself is absolutely stunning and even more beautiful in person than I imagined. My partner loves it, and it holds so much meaning for us. Thank you, Moon Magic, for creating something so special, we'll definitely be ordering again.

Sep 3, 2025

This was my second experience with this company and I love their products and the care they put in selecting the beautiful stones to send you only excellent quality things. I have noted a marked improvement on this from the first time to my second time buying from them, the first time tho the closing mechanism on one of my loop earrings lasted no longer than 8 months and I ended up losing an earring. Hopefully the second time will last me longer because im absolutely in love with their styles of products

Sep 3, 2025

After many years of not being able to wear my engagement ring and wedding ring or find the right ones, I found the perfect rings on Moon Magic. The ordering process was easy and clear, the shipping was fast and my rings were packaged perfectly to prevent damage during shipping. The rings are really high quality, look amazing and the perfect size. I will definitely be ordering more products from Moon Magic.

Oct 8, 2025

I got one of their new designs - Moonstone Skin Touch Ring - Feel the Truth and I LOVE it! What makes it really special is that the stone actually touches your skin, which was exactly what I was looking for. I spent a lot of time searching for a ring that not only looked beautiful but also allowed for that kind of connection with the stone. The design is stunning, and the quality is great. So happy with this piece!

Mar 6, 2026

The overall process is too slow, it took one month for my ring to get to me, when I got it unfortunately it was too big (which is my fault of course); I've send it back and after 1 month still I have no news of it getting to the factory. I selected an exchange and I still want my ring in the right size, but after this I will never order again, too slow for my taste.

Jun 30, 2026

I bought a Moonstone Ring from Moon Magic and I am soooo happy 😊 Looks absolutely gorgeous especially under sun. I don't want to take it off! I also want to buy a matching necklace, definitely will return for more!

Mar 3, 2026

The process was updated regularly, for when it eventually arrived in an Australia. The ring is perfect. It's rare for me to love a ring, but I love this ring. The proportions are perfect, it's not too small, or too big. It looks good quality. I love it, I get heaps of comments on it

Apr 19, 2026

I bought a ring with gems that moved inside. I liked the model a lot. It's just that the gems got stuck 1 to 1 on the sides without being able to be unlocked. I also found the ring a little expensive for what it was. So my first review was not very good but customer service had a very good reaction.

Apr 16, 2026

I've been a customer of MoonMagic for a couple years. I love their jewelry & gemstones. I never worry when buying pieces from Moon Magic... the quality is outstandingand keeps me coming back for more! The packaging is great too.

Jan 25, 2026

I have been shopping with you for 5yrs. I upgraded the wife's ring and since then, any time I've wanted a unique jewerly piece for her I've come to moon magic. She's always in awe of what I get her and I'm so thankful for your beautiful pieces. They also are durable. She works with her hands as a florist on a regular basis. Her pieces are a going strong and she still receives compliments. Thank you for making beautiful pieces to share.

Apr 16, 2026

I've bout 4 rings so far. 3 the first time and one the second. The second was the wrong size. My bad. Easily exchanged for the right size. Love this company.

Oct 9, 2025

My experience when it comes to the website and making order was perfect. The jewelry I bought, I received it well and no damage the are well pack. Sure enough I'm going to order more for my sisters.

Apr 19, 2026

The jewellery look exactly like the picture, lovely pieces. World wide delivery. Affordable prices. I love the zodiac theme designs. The moon theme. The stacking styles

Oct 12, 2025

Lovely customer service, amazing quality and very beautiful. Will definitely be buying more from moon magic, they are awesome! The ring I purchased fit perfectly!

Jan 30, 2026

I really adored the gorgeous presentation of the earrings in a beautiful well presented gift box and detailed info card. It added a touch with the unboxing as a gift for my friend

Nov 6, 2025

I ordered a few specific items and a mystery box. Beautiful. My only wish was that there was a list of what was in the mystery with descriptions. Everything is gorgeous, it's just hard to tell what I got and some of the items aren't on the website to compare to. Still giving 5 stars with how lovely everything was.

Oct 1, 2025

Invested in some jewellery just after Xmas as a treat for myself - had a fair few problems re exchange rate and late postage etc and spent weeks talking to an email AI (hate when companies do this). Anyway here we are in October and my expensive 'gold' jewellery have started to loose to gold colour I must add also that I only wear it now and then now all the time, not in water etc etc and it's going more of a grey/black colour which is very disappointing- of course they are now out of warrantee but how would genuine jewellery loose its colour? They offered me a 20% code but serious I may as well buy costume jewellery if I'm going to have it loose the colour. I really wish I'd never laid eyes on this company, I thought because they use crystals they were spiritual and would have good customer service but I really now think I've been had my clever marketing, I think the whole concept is a huge rip off and I'm gutted I spent 100's thinking I was getting quality - but lesson learned and I hope this review helps someone (I wish I'd seen a review like this before wasting my money).

Oct 30, 2025

I Am regular client, but in my last purchase i got and amazing opal ring and within a few months my gem got chiped. I wrote for my garantee and they sent me a new one in 15 days or so. Great experience costumer service, will definitly but again. Ps: boxing is very nice.

Oct 8, 2025

Bought matching yin yang necklaces with my sis and we're obsessed! Every detail is flawless and the packaging was gorgeous. Definitely recommend

Apr 21, 2026

This is the 3-4th time buying for this lovely shop, I love how pretty and good quality they are and have bought my family stuff also.

Apr 16, 2026

My delivery was faster than I expected. The packing was beautifully presented. The ring was beyond my expectations. Very pretty and sparkly.

Oct 12, 2025

Great service. Bracelet as expected. Maybe a bit pricey, but what isn't these days. Still love it and have received nice compliments. Thank you.

Oct 9, 2025

I ordered moonstones and I am delighted with my earrings. Lovely quality and great service from the company with regular updates on delivery

Jan 20, 2026

This ring is set in sterling silver and has black obsidian hearts and labradorite hearts. It's beautiful and I wear it everyday.

Jul 6, 2026

I just Love this Rose Gold Labridite set, I accidentally ordered it in Yellow Gold and was able to return the Yellow Gold in exchange for the Rose Gold. So grateful as I able to get the last Rose Gold necklace.

Apr 19, 2026

The ring I purchased from Moon Magic is lovely. I have worn it with good feelings about how it looks on my finger.

Oct 9, 2025

Beautiful jewelry and great overall experience. The piece was shipped quickly and package is amazing.

Apr 16, 2026

I am very pleased with all the pieces I have purchased. The stones are beautiful and great color. Thank you.

Jan 20, 2026

I was so happy with my first ring that I purchased another one. Great packaging too. A great range too. Highly recommend.

Apr 16, 2026

Easy order, ring is as seen on website. Beautiful garnet touch your skin ring. Garnet is my favourite stone.

Jul 1, 2026

Love the ring. As described. Perfect fit. Size 7, or N. Took about 2 weeks to arrive. No complaints.

Jan 20, 2026

Perfection! Only complaint would have been the wait time. Otherwise packaging and ring itself were Gorgeous!

Apr 19, 2026

Very satisfied, wearing the earings all the time. And the package is very beautiful too. I am very happy about this overall

Jan 20, 2026

Love my black orbisan ring. Well made and simply stunning. Took a long time to ship; it was worth the wait.

Jan 23, 2026

The latest pair of earrings are also very nice and I love the packaging

Jan 20, 2026

The website was easy and I got good updates along the way!

Jan 21, 2026

The jewellery is very pretty It's well made The gems are vibrant and the metal is a lovely colour

Apr 16, 2026

Just as good quality and nice style as I expected!

Reviews

Write a review
4.3
Reviews 772
5 Stars
64%
4 Stars
2%
3 Stars
1%
2 Stars
5%
1 Star
28%

Nevada
1 review
16 helpful votes
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Opal ring rip-off
June 28, 2019

Purchased an opal ring online, the picture shows a solid opal with great coloring. They did ship out soon and was delivered before I expected it, but the quality of the ring is terrible. The "opal" is a cheap plastic gem with an opaque coating on it which I expect to wear off within a few days. The entire stone setting is also slightly crooked in relation to the band... it's still a cute ring, but something that I would not expect to pay more than $10 for, not the $80 that I actually spent.

Date of experience: June 28, 2019
Sonja B. — Moon Magic Rep
over a year ago

Hello Becka,

Thank you for sharing your experience. Please note that we are using only Authentic Opal gemstones for our rings. If you are not in love with the ring you received you are always welcome to return it for an exchange or for a refund. Also, if you have any complaints about the quality our customer service agents will be happy to address any concerns you may have.

Best regards,
Moon Magic

GB
1 review
11 helpful votes
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Bought the Talos Opal ring as my wedding ring. It arrived in January for my wedding in May so wasn't worn until May. Within TWO WEEKS of wearing it the middle opal started to go cloudy. I emailed Moon Magic to let them know what had happened and ask why that would happen. Their reply was very dismissive and as well as not even offering an apology, they said that the Talos ring was currently on sale should i wish to order another one! What a shocking way to deal with a complaint, why on gods green earth would i buy another one when the first one was faulty and the customer service is just as bad! Hard avoid this company.

Date of experience: June 13, 2019
Sonja B. — Moon Magic Rep
over a year ago

Hello Stephanie,

We are very sorry that you are not happy with the ring you received and we are sorry that the ring was out of the warranty. Please note that our Ethiopian Opal is hydrophane opal so it can change its color when it absorbs the water. Hydrophane opal can have different brightness and patterns from wet to dry. It also depends on the temperature and humidity where the opal is situated.

We strongly recommend to take the jewelry off before entering a shower or a pool. It's totally fine if the ring comes close to water, but as soon as this water contains any chemicals, like in a pool, the color might change for good. We are very sorry for any inconvenience.

Kind regards,
Moon Magic

Utah
4 reviews
14 helpful votes
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Looks nothing like the photo
May 31, 2019

Product looks nothing like photo on the website, they were supposed to be rose quarts set in rose gold, however the actual earrings are a clear cheap looking gem and not rose quart. This was purchased as a gift for my birthday. I was disappointed when I received it because I picked it out. Wanted this because it would match other items that I have from other vendors. I emailed their customer service and because it was past the 30 day return date there is nothing they can do. As stated, it was a gift. I would have never let my husband pay $79 for these earrings.

I WROTE A NEGATIVE REVIEW FOR THIS AND ANOTHER PRODUCT A WHILE AGO, THEY DELETE AND/OR DO NOT POST NEGATIVE REVIEWS ON THEIR SITE.

Date of experience: May 31, 2019
Sonja B. — Moon Magic Rep
over a year ago

Hello Valerie,

At Moon Magic, we’re dedicated to transparency and trust. We want to hear about every customer’s experience, whether positive or negative, and we strive to make every purchase a 5-star experience. We know that the world is full of scammers and bad actors, and that’s why we verify each customer review through Yopto, a respected third party platform. You can be sure that every review we share came from a real Moon Magic customer.

While we do clearly state our 30-day warranty policy on our website, we work with each customer individually to find a solution to their issue if that time frame has passed. We stand behind our products and are dedicated to finding an equitable outcome for each shopper on a case by case basis.

Best regards,
Moon Magic

Washington
1 review
8 helpful votes
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I was so excited to get my jewelry that my fiancé got me for my birthday. Within two weeks, the rose gold was rubbed off. For the price point, I would have expected maybe a bit more time before that.

Date of experience: May 30, 2019
Sonja B. — Moon Magic Rep
over a year ago

Hello Michelle,

We are very sorry to hear about your experience and that you received a defective ring. If you contact our support you will be able to receive a free replacement or full refund. We are very sorry for any inconvenience.

Best regards,
Moon Magic

Mexico
1 review
1 helpful vote
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Thank you sooooo much Moon Magic!
May 14, 2019

I love love love my most recent and past purchases with Moon Magic. I keep having to order more as my family and friend keep wanting mine. There is so much variety I can't possibly buy all I want to buy, but I am going to try. Great customer service too with that one return I had. Smooth, seamless, kind and efficient and fast service. Thank you!

Date of experience: May 12, 2019
Markus B. — Moon Magic Rep
over a year ago

Hello Jazmine,

Thank you very much for your kind review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.

All the best,
Moon Magic

Serbia
1 review
0 helpful votes
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In love with my jewellery
May 10, 2019

Ordered a ring and two necklaces from this website and I must say I am impressed! Fast response from their team and fast delivery too!
Already told all my friends about them! <3

Date of experience: May 10, 2019
Markus B. — Moon Magic Rep
over a year ago

Hello Sam,

Thanks for leaving us such a wonderful review. We are very happy that you love your necklaces!

All the best,
Moon Magic

Hong Kong
1 review
2 helpful votes
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VIP Service
May 9, 2019

I couldn't be happier with their service. They helped me choose my mother's ring and she absolutely loved it. My emails were answered in a timely manner and the package was delivered on time.

Date of experience: May 9, 2019
Markus B. — Moon Magic Rep
over a year ago

Hello Mery,

We are glad to hear that you are happy with our services. Thank you very much for your recommendation and your feedback.

Kind regards,
Moon Magic

Armenia
1 review
1 helpful vote
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I have purchased 2 rings & 2 earrings from Moon Magic so far and I simply love my pieces! The quality is super and I am really happy with the help I received from their CS as I was not sure about the ring size. Will definitely order more in the future as I trust them and I get a quality which I expect and pay for!

Date of experience: May 8, 2019
Markus B. — Moon Magic Rep
over a year ago

Hello Emma,

Thank you for your lovely note. We really appreciate you taking the time to share your experience with Moon Magic! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Best regards,
Moon Magic

Serbia
1 review
1 helpful vote
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Very easy to order. The service was excellent. Jewelry was exactly as expected and it came in a beautiful box.

Date of experience: May 8, 2019
Markus B. — Moon Magic Rep
over a year ago

Hello Marlene,

We are happy that you enjoyed your experience. Thank you very much for your recommendation and your feedback.

All the best,
Moon Magic

California
1 review
16 helpful votes
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This business is shady and unethical
January 14, 2019

I returned the two rings I bought and they claimed they only received one so withheld $55. I researched them online and found they have done this to other customers. Don't buy anything from them!

Date of experience: January 14, 2019
Sonja B. — Moon Magic Rep
over a year ago

Hello Amy,

Thank you very much for sharing your experience. We are sorry but we can only confirm what arrived at our warehouse. These cases are very rare, and very often customers find the other item at their home. We are very sorry about your experience and for any inconvenience.

Best regards,
Moon Magic

Minnesota
3 reviews
37 helpful votes
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Inferior Product Scam Site
July 1, 2018

All products are rated very highly on their website but it's hard to find reviews outside of theirs until I hit the Better Business Bureau website
JUST A WARNING: ALL SIGNS POINT TO A DISHONEST BUSINESS WITH INFERIOR PRODUCT.

Date of experience: July 1, 2018
Markus B. — Moon Magic Rep
over a year ago

Hello Donna,

As a company, we appreciate all the feedback that we receive from our customers, whether it's good or bad. We truly take all feedback into consideration and do our very best to make our customers overall Moon Magic experience better.

All our reviews on our website are real as well as the ones from the other websites. We are doing our best to satisfy every customer. Thank you for understanding.

All the best,
Moon Magic