I found it fun exploring Moon Magic's creative items. Your jewelry is well-made and adds a bit of spark to my wardrobe. The prices are reasonable, even in this crazy economy. I plan to order from you again.
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Purchased an opal ring online, the picture shows a solid opal with great coloring. They did ship out soon and was delivered before I expected it, but the quality of the ring is terrible. The "opal" is a cheap plastic gem with an opaque coating on it which I expect to wear off within a few days. The entire stone setting is also slightly crooked in relation to the band... it's still a cute ring, but something that I would not expect to pay more than $10 for, not the $80 that I actually spent.
Bought the Talos Opal ring as my wedding ring. It arrived in January for my wedding in May so wasn't worn until May. Within TWO WEEKS of wearing it the middle opal started to go cloudy. I emailed Moon Magic to let them know what had happened and ask why that would happen. Their reply was very dismissive and as well as not even offering an apology, they said that the Talos ring was currently on sale should i wish to order another one! What a shocking way to deal with a complaint, why on gods green earth would i buy another one when the first one was faulty and the customer service is just as bad! Hard avoid this company.
Hello Stephanie,
We are very sorry that you are not happy with the ring you received and we are sorry that the ring was out of the warranty. Please note that our Ethiopian Opal is hydrophane opal so it can change its color when it absorbs the water. Hydrophane opal can have different brightness and patterns from wet to dry. It also depends on the temperature and humidity where the opal is situated.
We strongly recommend to take the jewelry off before entering a shower or a pool. It's totally fine if the ring comes close to water, but as soon as this water contains any chemicals, like in a pool, the color might change for good. We are very sorry for any inconvenience.
Kind regards,
Moon Magic
Product looks nothing like photo on the website, they were supposed to be rose quarts set in rose gold, however the actual earrings are a clear cheap looking gem and not rose quart. This was purchased as a gift for my birthday. I was disappointed when I received it because I picked it out. Wanted this because it would match other items that I have from other vendors. I emailed their customer service and because it was past the 30 day return date there is nothing they can do. As stated, it was a gift. I would have never let my husband pay $79 for these earrings.
I WROTE A NEGATIVE REVIEW FOR THIS AND ANOTHER PRODUCT A WHILE AGO, THEY DELETE AND/OR DO NOT POST NEGATIVE REVIEWS ON THEIR SITE.
Hello Valerie,
At Moon Magic, we’re dedicated to transparency and trust. We want to hear about every customer’s experience, whether positive or negative, and we strive to make every purchase a 5-star experience. We know that the world is full of scammers and bad actors, and that’s why we verify each customer review through Yopto, a respected third party platform. You can be sure that every review we share came from a real Moon Magic customer.
While we do clearly state our 30-day warranty policy on our website, we work with each customer individually to find a solution to their issue if that time frame has passed. We stand behind our products and are dedicated to finding an equitable outcome for each shopper on a case by case basis.
Best regards,
Moon Magic
I was so excited to get my jewelry that my fiancé got me for my birthday. Within two weeks, the rose gold was rubbed off. For the price point, I would have expected maybe a bit more time before that.
Hello Michelle,
We are very sorry to hear about your experience and that you received a defective ring. If you contact our support you will be able to receive a free replacement or full refund. We are very sorry for any inconvenience.
Best regards,
Moon Magic
I love love love my most recent and past purchases with Moon Magic. I keep having to order more as my family and friend keep wanting mine. There is so much variety I can't possibly buy all I want to buy, but I am going to try. Great customer service too with that one return I had. Smooth, seamless, kind and efficient and fast service. Thank you!
Hello Jazmine,
Thank you very much for your kind review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
All the best,
Moon Magic
Ordered a ring and two necklaces from this website and I must say I am impressed! Fast response from their team and fast delivery too!
Already told all my friends about them! <3
Hello Sam,
Thanks for leaving us such a wonderful review. We are very happy that you love your necklaces!
All the best,
Moon Magic
I couldn't be happier with their service. They helped me choose my mother's ring and she absolutely loved it. My emails were answered in a timely manner and the package was delivered on time.
Hello Mery,
We are glad to hear that you are happy with our services. Thank you very much for your recommendation and your feedback.
Kind regards,
Moon Magic
I have purchased 2 rings & 2 earrings from Moon Magic so far and I simply love my pieces! The quality is super and I am really happy with the help I received from their CS as I was not sure about the ring size. Will definitely order more in the future as I trust them and I get a quality which I expect and pay for!
Hello Emma,
Thank you for your lovely note. We really appreciate you taking the time to share your experience with Moon Magic! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Best regards,
Moon Magic
Very easy to order. The service was excellent. Jewelry was exactly as expected and it came in a beautiful box.
Hello Marlene,
We are happy that you enjoyed your experience. Thank you very much for your recommendation and your feedback.
All the best,
Moon Magic
I returned the two rings I bought and they claimed they only received one so withheld $55. I researched them online and found they have done this to other customers. Don't buy anything from them!
Hello Amy,
Thank you very much for sharing your experience. We are sorry but we can only confirm what arrived at our warehouse. These cases are very rare, and very often customers find the other item at their home. We are very sorry about your experience and for any inconvenience.
Best regards,
Moon Magic
All products are rated very highly on their website but it's hard to find reviews outside of theirs until I hit the Better Business Bureau website
JUST A WARNING: ALL SIGNS POINT TO A DISHONEST BUSINESS WITH INFERIOR PRODUCT.
Hello Donna,
As a company, we appreciate all the feedback that we receive from our customers, whether it's good or bad. We truly take all feedback into consideration and do our very best to make our customers overall Moon Magic experience better.
All our reviews on our website are real as well as the ones from the other websites. We are doing our best to satisfy every customer. Thank you for understanding.
All the best,
Moon Magic
Hello Becka,
Thank you for sharing your experience. Please note that we are using only Authentic Opal gemstones for our rings. If you are not in love with the ring you received you are always welcome to return it for an exchange or for a refund. Also, if you have any complaints about the quality our customer service agents will be happy to address any concerns you may have.
Best regards,
Moon Magic