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MoneyKey

4.6

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From the business

Installment Loans and Lines of Credit between $200-$3,500
MoneyKey is an online lender and service provider.
Apply online and verify your information; the process is quick1. If your application is approved, you may receive funds the same business day2.
MoneyKey is a state-licensed direct lender in Delaware, Idaho, Kansas, Mississippi, Missouri, Tennessee, Utah and Wisconsin. In Texas, MoneyKey is not the direct lender but is licensed as a Credit Services Organization and a Credit Access Business. In this state, loans are funded by third-party lenders and serviced by MoneyKey.
The CC Flow Line of Credit is provided by CC Flow, a division of Capital Community Bank, a Utah Chartered bank, located in Provo, Utah, Member FDIC. The CC Flow Line of Credit is serviced by MoneyKey.
1Not all applications are approved; duration of process may vary.
2If approved, any requested funds may typically be deposited into your bank account the same business day. For specific funding cut-off times here.


moneykey.com
Wilmington, DE, United States
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MoneyKey Reviews Summary

MoneyKey has garnered a mixed reputation, with many customers praising its efficient service and supportive customer representatives who provide clear explanations of loan terms. Users appreciate the quick access to funds and the flexibility in repayment options, often highlighting the professionalism and patience of staff. However, concerns arise regarding high fees and the complexity of repayment structures, leading some customers to feel misled. Additionally, there are reports of unauthorized transactions and account freezes, which have contributed to skepticism about the company's integrity. Overall, while MoneyKey is recognized for its customer service, potential borrowers should be cautious and fully understand the terms before proceeding.

This summary is generated by AI, based on text from customer reviews

service
20
shipping
7
returns
7
This company responds to reviews on average within 13 days

We monitor reviews for authenticity

Ohio
1 review
3 helpful votes
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Annoying service
April 23, 2016

MoneyKey no longer posts your loan balance and status online like they used to. You have to call a representative to get this simple information. This is very annoying since the call center is only open 8am-7pm most days. This recent event on top of the fact you need to call a representative each time you take out a loan is very annoying. No other payday loan companies do this.

Date of experience: April 23, 2016
Management T. — MoneyKey Rep
over a year old

Dear David,

Thank you for your review dated April 23rd, 2016. MoneyKey takes all customer feedback seriously and would like to address your concerns with you personally. As the products that we offer vary from State to State, we would be grateful if you would contact us by telephone at 1-866-252-5578 or by email to [email protected] so that we may fully address your particular situation and concerns. Thank you and we look forward to hearing from you.

Maryland
1 review
5 helpful votes
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Approved!
April 13, 2016

Just when merchants kept a taking money out of my account twice in one month I couldn't see away out. Money Key really saved me from future debt being reported on my credit report. I can finally get back on track. Thank you, Kya for your professionalism and all your help.
Happy Customer

Date of experience: April 13, 2016
Management T. — MoneyKey Rep
over a year old

Dear Veronica,
Thank you for taking the time to write to us. We appreciate your feedback and are pleased to know that you are satisfied with the credit and the customer care. If you ever need any assistance, please call us at 1-866-255-1668.
Thank you.

Texas
1 review
7 helpful votes
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Loan Possibility
April 10, 2016

I am thinking of taking out a loan with them; however, after reading other reviews, this does not seem like a good idea. First of all, I am only asking for $325 & the final amount showed to be over $1,000. Also, if anyone can answer the question as to why my 11 payments would begin at around $80+, then in the middle of the loan, about 3 payments, over $100+, then at end of loan go back down to the $80 some odd and change which is affordable. We all know these types of loans are overly high, so this is not unexpected on my behalf.

Date of experience: April 10, 2016
Management T. — MoneyKey Rep
over a year old

Dear Jeanna,

Thank you for your review dated April 10th, 2016. MoneyKey takes all customer feedback seriously and would like to address your concerns with you personally. MoneyKey is a State-licensed lender and complies with all Federal and applicable State laws. As the products that we offer vary from State to State, we would be grateful if you would contact us by telephone at 1-866-252-5578 ext 2104 or by email to [email protected] so that we may fully address your particular situation and concerns. Once we have some additional information from you, we will be able to further explain the product that you qualified for, including the repayment schedule. Thank you for considering MoneyKey. We look forward assisting you further.

California
1 review
7 helpful votes
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BS
March 29, 2016

I tried to get a loan through this scamming company I told them how much I made a month, which is a fixed income, they told me that I was approved for $625. First the representative called my bank & while I was on the phone getting verification somehow the representative was disconnected from the call. I didn't know at the time but when the bank teller hung up I thought everyone hung up. So I had to call back to figure what happened & was told that the representative got disconnected. So the new representative said she was going to have to re call the bank I said I don't think my bank is going to allow it a second time. Low and behold the bank manager stated that they don't do third party calls. So I had to go to my bank and have them fax over my bank statement showing proof of my income. Mind you I told them my fixed income amount. Well after all of that, I didn't get a call back saying they received the statement. So I called the next day an I was advised that I didn't get approved cause I didn't meet the minimum requirements to get the loan. If I'm not mistaken I told them how much I get paid. So now I'm upset not because I didn't get the money cause judging by everyone's reviews you DON'T WANT there money cause the interest will kill you several times over. I'm upset cause I had to give them my banking statement with personal information. If there robbing you on interest what else could they be robbing you of. IJS. DON'T DO IT

Date of experience: March 29, 2016
Management T. — MoneyKey Rep
over a year old

Dear Jeannetta, Thank you for your review dated 29 March 2016. MoneyKey takes all customer feedback seriously and would like to address your feedback with you personally. First and foremost, we are sorry to hear that you had a less than satisfactory experience and we appreciate you taking the time to let us know about your interaction with our team. As we strive to ensure that our customers’ experience is always a positive one, your feedback will certainly assist us with achieving that goal. We are in the process of reviewing this matter and require additional information in order to complete our internal investigation. We would be grateful if you would contact us by telephone at 1-866-252-5578 ext 2104 or by email to [email protected] so that we may assist you further.

Michigan
1 review
10 helpful votes
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I opened a loan in October of 2015. I was out of work for two months due to surgery but I still made my loan payments during that time. Now that I am back to work I am behind on all of my other bills due to the payments I were making to Money Key. No matter how hard I try I cant get back on track. Its nearly impossible. To date I have paid money key 2168 on a $825 loan and now I owe $872.25 more than the original amount I borrowed. I did speak to a couple agents and their response was to refinance the loan and have the amount declined through my checking account and pay insufficient funds fees along with their fees. Basically bounce a check. I'm going to have to figure out who to report this to get results maybe congress person or BBB

Date of experience: March 14, 2016
Management T. — MoneyKey Rep
over a year old

Hello Kaye. As a state licensed lender, we follow all state laws and our rates are competitive. We ask that you please complete our compliant form (https://www.moneykey.com/complaint-form.php) so we can have an agent address your concerns and further explain our lending products. You can also email [email protected] so we can take a look at your situation. Thank you.

West Virginia
1 review
6 helpful votes
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Total Garbage
March 8, 2016

DO NOT use MoneyKey! They basically charge you as if they gave you the same loan over and over again until you pay in full. I would never recommend them and I will NEVER use them again...

Date of experience: March 8, 2016
Management T. — MoneyKey Rep
over a year old

Hello Joey. As a state licensed lender, we follow all state laws and our rates are competitive. We ask that you please complete our compliant form (https://www.moneykey.com/complaint-form.php) so we can have an agent address your concerns and further explain our lending products. Thank you.

Indiana
1 review
7 helpful votes
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SCAM! Stay away!
February 8, 2016

This is a rip off! Customer service is horrible for the small amount you barrow verses the amount you pay back is robbery and there rates is not compatible. I really them rate 0

Date of experience: February 8, 2016
Management T. — MoneyKey Rep
over a year old

Hello TJ,

As a state licensed lender, we follow all state laws and our rates are competitive. We want to apologize for your experience with MoneyKey as we aim for exceptional service. Please email us at [email protected] so that we may review your file and follow up with you.

Thank you.

Texas
2 reviews
7 helpful votes
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SCAM SCAM SCAM
January 27, 2016

I BORROWED $500 and I asked what I would have to pay back and was told $664.10. I thought they would take that amount out of my bank account and I was done, but they took a $160 payment and the next month another $160 payment and I called and they said in my state payback was by payments. Then I had a $340 payment taken out and I thought that was it. Today I find out I have two more payments totaling $440. That makes a $600 interest on $500 loan and I was unaware. They will not work with you - IT IS USARY AND I WILL NOT USE THESE PEOPLE BECAUSE THEY LIED.

Date of experience: January 27, 2016
Management T. — MoneyKey Rep
over a year old

Hello Marilyn. As a state licensed lender, we follow all state laws and our rates are competitive. If you have an issue with your MoneyKey loan we ask that you please complete our compliant form (https://www.moneykey.com/complaint-form.php) so we can have an agent address your concerns and further explain our lending products. Thank you.

New York
1 review
5 helpful votes
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I completed app online and was approved immediately Brian the customer service rep was great my funds were deposited the same day just like Brian told me! Thanks Brian for all your help Ms Jacksonian will definitely use your company again if need to be

Date of experience: January 18, 2016
Management T. — MoneyKey Rep
over a year old

Hello Tammie. We are pleased to see you were satisfied with your MoneyKey loan and our customer service. If you ever need any assistance, please call 1-866-255-1668.

New York
1 review
6 helpful votes
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I Will Never Use This Company Again. I Borrowed $750. For 1 Month. I Made My 1st Payment Of $598.00 To Get The Princke Down And Save On Interest. My Second And Final Payment Was Made 2 Weeks Later For $494.00. You Do The Math. I Paid Almost $1100 For A $750 Loan. This Place Is A Rip Off.

Date of experience: January 15, 2016
Management T. — MoneyKey Rep
over a year old

Hello Sherroy. As part of our lending procedure we always have a Customer Care Agent read through the terms & conditions so they can clarify the loan structure and payment options outlined in your contract. Our rates and terms are competitive and we are sorry to hear you were not satisfied with your MoneyKey loan.

District of Columbia
1 review
2 helpful votes
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So i needed this loan because i was in a tough situation. At first it said i was good for a line of credit for $600 but then it went down to $350. No biggie because i needed it. The first time i talked to someone they were completely a turn off and i wanted to just scream then i had the pleasure of talking to Harpreet Kaur, she was the best. She explained everything in detail. And she just actually seemed like she was trying to help and that to me being in the service industry made me feel more welcome. I know when it comes to lenders and borrowers that it can be like pulling teeth, but she made my experience feel worthwhile and that to me actually made me want to engage and continue business with moneykey. This is my experience i just hope that they read this and at least get more people like her so some of the bad reviews that i did read could go away.

Date of experience: January 9, 2016
Management T. — MoneyKey Rep
over a year old

Hello Marques. MoneyKey prides itself on customer service and we’re happy to hear about your positive experience. We work hard to make sure customers are thoroughly informed about their loan and that we’re available to answer any questions. We really appreciate your business and feedback.

Maryland
1 review
6 helpful votes
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Bad service
December 29, 2015

I spoke to 3 people and they all had bad attitudes. If im going to borrow from a company i atleast expect good customer service. The lady and guys i spoke to were all rude. I hate this company im never doing business with them ever again.

Date of experience: December 29, 2015
Management T. — MoneyKey Rep
over a year old

Hello Brian. We want to apologize for your experience with MoneyKey as we strive for exceptional customer service. We care about addressing your situation and want to hear from you to gather more information. Please fill out our customer complaint form (https://www.moneykey.com/complaint-form.php) so we can properly address and rectify any issues. Thank you.

District of Columbia
1 review
10 helpful votes
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Hi, I really enjoy moneykey. I borrowed money, and they instantly set up my account as a line-of-credit. Which means, the minimum payment always borrows against what is in the account. You have to contact them in order to pay more and pay your balance off. Emailing them to do that was awkward at first, but then Claudia, my rep, developed a relationship wherein she answers me immediately, and sometimes several times a day. I don't like that the site is unwieldy. You can't request money from your line of credit, and you can't set up your payments from their website either. Hopefully they will change that soon.

Date of experience: November 20, 2015
Management T. — MoneyKey Rep
over a year old

Hello Tracey. You are completely right, having a Line of Credit is a different way to borrow because it allows you to have more control over your cash flow and repayment options. We are so glad to see that you are happy with your MoneyKey Line of Credit. Thank for your feedback on our website. We are currently working to implement more online features and payment options. Stay tuned for updates.

California
1 review
3 helpful votes
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Bull:!$
November 19, 2015

Sooo after paying off a loan with this dumb $#*! company. I call to get another and the dumb $#*! say she can't reopen my account! Really wow but I paid my loan in full! What a dumb $#*!. Never again!

Date of experience: November 19, 2015
Management T. — MoneyKey Rep
over a year old

Hello April. We want to apologize for the frustration you’ve experienced. It is hard to gather enough information from this post to get a full picture of what is happening with your account. Please email us ([email protected]) your account information so we can have a manager review and get in contact with you.

Missouri
1 review
2 helpful votes
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Rip off
November 12, 2015

I borrowed 600 dollars I make I payments mim that is but the rates keep going up now its 803 doll ors I browed money from a bank and the payment encludes fees and to the principle u guys like to rip off people

Date of experience: November 11, 2015
Management T. — MoneyKey Rep
over a year old

Hello Terry,

We are sorry to hear about your experience and we encourage you to contact one of our Customer Care Agents so they can clarify any misunderstanding you may have regarding your line of credit loan.
We pride ourselves on excellent customer service and making sure our customers are well informed on how our products work. Please contact us today at 1.866.255.1668, so we can look into your account to discuss your loan structure and payment options available to you. We look forward to speaking with you.

California
2 reviews
9 helpful votes
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I feel as if this is a scam
September 28, 2015

Did not receive money into my account via "next business day" and also when called they transferred me multiple times then when asked they said call bank! I have direct deposit and never had a problem with it, the account and routing number is correct and was verified! Scam if I have to pay for something I didn't receive I will Sue!

Date of experience: September 28, 2015
Management T. — MoneyKey Rep
over a year old

Hello ShaQuana.
We want to apologize for any inconvenience you may have experienced. Although we try to get your funds to you as quickly as possible we cannot guarantee what time of day the money will be available in your account as this depends on your bank. That being said, if you have still not received your funds please call us at 1.866.255.1668 so we can resolve any possible issues.

Louisiana
1 review
6 helpful votes
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Awful
September 16, 2015

This Math is not working for me on May 25 I got a LOC for 600 which immediately became 713 first payment partial month June 10 $113, Second payment July 10 no principal Int only $196 Third payment Aug 10 200 principal 203 Int, Fourth Payment September $200 Principal $188 Int, I will make my last payment in October for the remaining balance of $318 $200 principal $118 Int so to borrow 600 for 5 months has cost me 820 dollars this should be outlawed or considered Robbery... NEVER EVER EVER will I work with this company again.

Date of experience: September 16, 2015
Management T. — MoneyKey Rep
over a year old

We are sorry to hear you were not satisfied with your MoneyKey Line of Credit. If you would like to further discuss your line of credit, its payments, or resolve any misunderstandings please contact us at 1.866.255.1668.

Ohio
2 reviews
9 helpful votes
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I have been with Money Key now for several loans, and I am always happy with everything... They have never let me down... They always work with me through any of my problems... I really can't see how anyone would not be happy with them.!

Date of experience: September 10, 2015
Tennessee
1 review
2 helpful votes
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I borrowed 750.00 from this company. On 8/31/15 I paid the service fee of over 254.00 for using this money for less than 1 month. I called them on 9/3/15 to get a pay-off amount. I was told it would be over 1000. 00 to pay it off. (fee of 252.00 just 3 days after I had made the 254.00 payment). I thought it was a mistake. I expected that rate to be adjusted tremendously since it was only 3 days later. I was told that NO that was the way it was. I have used other loan companies before AND this has NEVER happened. Normally there would have been practically no fee since I was paying in full. I think they are scamming everyone who deals with them. Please do NOT use this company again.

I WOULD LIKE TO UPDATE THIS POST. I received a call from a supervisor and they made this right. They waved the fee since it was within just 3 days. Rates are high but they come through when you need it.

Date of experience: September 7, 2015
Management T. — MoneyKey Rep
over a year old

Hello Rebecca,

We are sorry to hear about your dissatisfaction with your loan. It is hard to gather enough information from this post to get an accurate picture of what is currently happening with your loan. We assume you are referring to our finance fees for monthly paid customers? That being said we pride ourselves on providing great customer service and will reach out to you directly to further discuss your loan and clarify and/or resolve any misunderstanding or errors. You can also contact us directly at 1.866.255.1668.

Ohio
1 review
3 helpful votes
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Yes I feel it's a scam, my husband was on the phone for an hour then next week they say we have to pay 150$ to extend payment but 150$ doesn't go towards what you borrowed, they didn't save nothing like that and plus had a hard time understanding the person. Wish I would of did my research first.

Date of experience: August 3, 2015
Management T. — MoneyKey Rep
over a year old

Hello Jacqueline,
We are sorry to hear about your husband’s dissatisfaction with his loan product. We strive to ensure that the repayment options are clearly outlined in the agreements prior to a customer receiving the loan. We also require a verbal confirmation from the customer confirming they are aware and agree to the loan terms and repayment schedule. In addition, we send all customers payment reminder emails that outline their payment options before any payments are due.
We pride ourselves on customer service and would kindly ask that you please ask your husband to call our customer care line at 1.866.255.1668 so we can assist him with the most appropriate and desired payment options.
Thank you.