On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Installment Loans and Lines of Credit between $200-$3,500
MoneyKey is an online lender and service provider.
Apply online and verify your information; the process is quick1. If your application is approved, you may receive funds the same business day2.
MoneyKey is a state-licensed direct lender in Delaware, Idaho, Kansas, Mississippi, Missouri, Tennessee, Utah and Wisconsin. In Texas, MoneyKey is not the direct lender but is licensed as a Credit Services Organization and a Credit Access Business. In this state, loans are funded by third-party lenders and serviced by MoneyKey.
The CC Flow Line of Credit is provided by CC Flow, a division of Capital Community Bank, a Utah Chartered bank, located in Provo, Utah, Member FDIC. The CC Flow Line of Credit is serviced by MoneyKey.
1Not all applications are approved; duration of process may vary.
2If approved, any requested funds may typically be deposited into your bank account the same business day. For specific funding cut-off times here.
MoneyKey Reviews Summary
MoneyKey has garnered a mixed reputation, with many customers praising its efficient service and supportive customer representatives who provide clear explanations of loan terms. Users appreciate the quick access to funds and the flexibility in repayment options, often highlighting the professionalism and patience of staff. However, concerns arise regarding high fees and the complexity of repayment structures, leading some customers to feel misled. Additionally, there are reports of unauthorized transactions and account freezes, which have contributed to skepticism about the company's integrity. Overall, while MoneyKey is recognized for its customer service, potential borrowers should be cautious and fully understand the terms before proceeding.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The Rep was very thorough and professional at all times and fast with service. Love the service with her greatly! AWESOMEEEEE! I gave Claudia a +10 110% greatness!
I want to thank Michelle for being nice and professional. I recently relocated and needed more funds to cover bills that I had where I moved (son's education). They completed my application in a timely manner and I got the money I needed.
Thanks again, Denise
Claudia was so helpful and friendly! She gave me all the information I needed to complete my loan,
Claudia Pedroso was excellent! She was able to help me get a loan within minutes. I like the fact that I didn't have to wait a certain amount of days to apply for another loan, since I recently paid off my 1st loan. Claudia was very friendly and willing to help.
Claudia gave great service and was very helpful. Made paying off my loan and reapplying for another as easy as it could be answered all my questions and just made things that much better
This has been a very stressful situation today. Claudia was a wonderful. She put my fears and anxiety to rest. She was very professional... plus very understanding individual. She is definitely a credit to your company. Thanks, Sandra L Weiler
I have dealt with MoneyKey several times, so I know that their fees are exorbitant. I had hoped that having established myself with them as a dependable customer, that I could get an improved rate on my finance charges but I was told that the fees don't change.
While my customer service representative, Brittany, was polite and patient, she made no mention that making the minimum payment does not always apply to the principal. This simple warning could prevent some of your bad reviews. As a customer, it is very important to clarify your responsibility and repayment options before taking loan and signing the agreement.
I am always wary of "payday" or "lender" sites because of their reputation. That said, Moneykey is the most honest, reliable, and straightforward lender I have had the good fortune to discover online. When you apply, the Moneykey reps bend over backward to carefully explain the loan terms, so that you can pay them back with relatively low interest. They are courteous and run an operation that truly demonstrates a commitment to integrity and good customer service. I never thought I would be praising a lender this much, but they are A+ in my book!
Capryce Taylor is my go to girl! She's very personable, professional and explained everything perfectly. My experience with Money Key has been 100% positive! They were there when I had a bump in my financial road. Thank you Capryce. Thank you Money Key.
Thanks for the help customer service agent was great appreciate all the Ian was awesome. She was friendly and helpful and explained everything great.
This is my second time applying for a loan. Customer service representative's very knowledgeable and answered all my questions. It was also very easy to apply and whole process is also very fast.
She was very kind and willing to help me very patient with me while I was having trouble signing the documents, she guided me through step by step on what to do. She explained everything to me
Tienen muy buen servicio al cliente y gracias a Claudia Pedroso por su magnifica ayuda y explicarme todo muy bien gracias...
Courteous, polite, helpful, understanding... all the words that can be used to describe my interaction with my representative.
Cassondra was so professional and quick at getting my loan. So was very courteous and pleasing, it would be a pleasure to deal with her again!
Claudia was very helpful to me. She even called he bank to verify my bank account once the instant verification didn't work. She was very professional and patient
I was very pleased with the way my interview was handled and the courtesy of the young lady that my interview. I appreciated that it was handled in a expedient manner. It was an overall good experience. If in the future I need another pay day loan I would certainly use Money Key
I took out a very small LOC of $850 and used $525. They have the due date wrong, the payment amount wrong. They can't seem to answer simple questions about billing cycle charges vs. payment date since mine are not the same. They do everything they can to confuse you about making extra payments to principle. You never get the same response. I have spent 2 days totaling 2 1/2 hours dealing with this bull$#*!. I think I will just pay it off now and be done with them. Very sketchy and do not follow up or send emails as promised. EXTREME WARNING!
Hello Eric,
Thank you for writing to us. We are looking into your review and will reach out to address your concerns separately. In the meantime, if you have any further question, please feel free to reach us at 866-252-5578 ext. 3176 or email us at [email protected]. Thank you.
Process is easy as 1, 2, 3. Anyone can do it, to get a little cash to get ahead. This is my second time in a year.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Karen,
Thank you for writing to us. As a responsible lender, we encourage our customers to make additional principal payments at any time without penalty. We will address your concerns in a separate e-mail to protect your privacy. Should you have any further questions or concerns, please give us a call at 866-252-5578 ext. 3176 or email us at [email protected] and we will be more than happy to assist you further.