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MoneyKey

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Installment Loans and Lines of Credit between $200-$3,500
MoneyKey is an online lender and service provider.
Apply online and verify your information; the process is quick1. If your application is approved, you may receive funds the same business day2.
MoneyKey is a state-licensed direct lender in Delaware, Idaho, Kansas, Mississippi, Missouri, Tennessee, Utah and Wisconsin. In Texas, MoneyKey is not the direct lender but is licensed as a Credit Services Organization and a Credit Access Business. In this state, loans are funded by third-party lenders and serviced by MoneyKey.
The CC Flow Line of Credit is provided by CC Flow, a division of Capital Community Bank, a Utah Chartered bank, located in Provo, Utah, Member FDIC. The CC Flow Line of Credit is serviced by MoneyKey.
1Not all applications are approved; duration of process may vary.
2If approved, any requested funds may typically be deposited into your bank account the same business day. For specific funding cut-off times here.


moneykey.com
Wilmington, DE, United States
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MoneyKey Reviews Summary

MoneyKey has garnered a mixed reputation, with many customers praising its efficient service and supportive customer representatives who provide clear explanations of loan terms. Users appreciate the quick access to funds and the flexibility in repayment options, often highlighting the professionalism and patience of staff. However, concerns arise regarding high fees and the complexity of repayment structures, leading some customers to feel misled. Additionally, there are reports of unauthorized transactions and account freezes, which have contributed to skepticism about the company's integrity. Overall, while MoneyKey is recognized for its customer service, potential borrowers should be cautious and fully understand the terms before proceeding.

This summary is generated by AI, based on text from customer reviews

service
20
shipping
7
returns
7
This company responds to reviews on average within 13 days

We monitor reviews for authenticity

New Jersey
2 reviews
0 helpful votes
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Excellent
July 20, 2017

Service was awesome thanks Chris. I was very impressed we ihe knowledge and professional. Ser b ice i recieved. Chris was very patient with me gping over the agreement, at one time he couldn't hear me but i could him and he was still very professional.

Date of experience: July 19, 2017
California
1 review
0 helpful votes
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Very efficient
July 19, 2017

This is my first time using your services. Your operator was very fast, efficient and fully prepared to answer my questions. She was very personal and was very professional.

Date of experience: July 18, 2017
Texas
1 review
0 helpful votes
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Review
July 18, 2017

It was a breeze to get through everything and thanks for the great service I wont hesitate to call back if I need any help.

Date of experience: July 17, 2017
Texas
2 reviews
1 helpful vote
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I hope I spell Brittney's name correctly, You were so nice and professional, you answered all my questions.
Thanks

Date of experience: July 17, 2017
Maryland
1 review
0 helpful votes
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Claudia Pedroso was very courteous and extremely helpful, thank you so much. I look forward to using MoneyKey in the future.

Date of experience: July 17, 2017
Texas
2 reviews
0 helpful votes
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Loan application
July 17, 2017

Very helpful and professional. Explain the terms of the loan very well very knowledgeable and patient very easy to talk with

Date of experience: July 17, 2017
Tennessee
1 review
0 helpful votes
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Efficient quick and polite loan process. Very friendly and easy to use loan process. Highly recommended. Due to very high interest rates recommend paying off loan fast.

Date of experience: July 17, 2017
Texas
1 review
0 helpful votes
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Easy and fast.
July 17, 2017

Friendly professional and easy to use. Definitely will refer to friends. Options in paying back are great and work around your pay period schedule which helps you in the long run. Tried so many places but money key has been the best so far hands down.

Date of experience: July 17, 2017
New Jersey
1 review
0 helpful votes
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Everyon that i have talked to at money key are ver knowledgeable and so friendly. I love dealing with money because your people know the buisness. Hats off to money key.

Date of experience: July 16, 2017
Texas
1 review
0 helpful votes
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Always friendly and helpful, patient and knowledgeable. Willing to assist you until you understand everything.

Date of experience: July 13, 2017
New Jersey
1 review
0 helpful votes
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I am very happy with the level of service I received today. She was amazing and such a hard worker! Thanks Stephanie!

Date of experience: July 13, 2017
Texas
1 review
0 helpful votes
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I have not had any problems with them. I have borrowed several times and have not had any problems they take out when they say they always give me a courtsey call before my payment is due. When I pay off early I always get a great person today I had the pleasure of talking with Claudia Pedroso and she was amazing

Date of experience: July 13, 2017
Kentucky
1 review
0 helpful votes
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Easy to complete
July 13, 2017

They have always been very easy to deal with. The customer service is really well and easy to understand.

Date of experience: July 12, 2017
Maryland
1 review
0 helpful votes
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Claudia was professional courteous and helpful in every way to deal with the situation that I was dealing with using money key she really give the meaning customer service is not just her job it's our life other companies need customer service agents like her five stars

Date of experience: July 10, 2017
Texas
1 review
0 helpful votes
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LIFESAVER!
July 10, 2017

I was stuck in a corner N didn't know what to do... BUT with 1 phone call I was able to get out the corner N breathe a sigh of relief. Its not easy to ask for help, so to know that Mireya with Money Key was there for me... I couldn't be any happier. My kids will have lights on tonight N that's all that matters to me. Thank you Money Key for helping me N my kids out when I truly needed the help!

Date of experience: July 10, 2017
Virginia
2 reviews
3 helpful votes
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After reviewing my account I notice that I'm only paying off the interest fee not the principle, I really don't want this loan again, I'm paying a lot more than what I originally received. If you get the line of credit, they call/compare it to a credit card, but I don't think so, you are paying back both and they accumulate fast and very very high. Never again.

Date of experience: July 10, 2017
Management T. — MoneyKey Rep
over a year old

Hello Barbara,
Thanks for taking the time to write to us. We’re sorry to hear you’re unhappy with our loan products. We are looking into your review and are reaching out to you separately to address your concerns. In the meantime, if you require further assistance please do not hesitate to contact us at 866-252-5578 ext. 3176 or by email at [email protected].

Texas
1 review
0 helpful votes
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Kilidi was professional, helpful and as asset to your company. He assisted me in getting a loan and explained everything very thoroughly.

Date of experience: July 8, 2017
Tennessee
1 review
0 helpful votes
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Always quick and efficient to work with. Simple. I've never had any issues with this company...

Date of experience: July 6, 2017
Ohio
1 review
0 helpful votes
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The Rep was very thorough and professional at all times and fast with service. Love the service with her greatly! AWESOMEEEEE! I gave Claudia a +10 110% greatness!

Date of experience: July 6, 2017
Texas
1 review
0 helpful votes
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I want to thank Michelle for being nice and professional. I recently relocated and needed more funds to cover bills that I had where I moved (son's education). They completed my application in a timely manner and I got the money I needed.

Thanks again, Denise

Date of experience: July 6, 2017