Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of MoneyKey

MoneyKey

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Installment Loans and Lines of Credit between $200-$3,500
MoneyKey is an online lender and service provider.
Apply online and verify your information; the process is quick1. If your application is approved, you may receive funds the same business day2.
MoneyKey is a state-licensed direct lender in Delaware, Idaho, Kansas, Mississippi, Missouri, Tennessee, Utah and Wisconsin. In Texas, MoneyKey is not the direct lender but is licensed as a Credit Services Organization and a Credit Access Business. In this state, loans are funded by third-party lenders and serviced by MoneyKey.
The CC Flow Line of Credit is provided by CC Flow, a division of Capital Community Bank, a Utah Chartered bank, located in Provo, Utah, Member FDIC. The CC Flow Line of Credit is serviced by MoneyKey.
1Not all applications are approved; duration of process may vary.
2If approved, any requested funds may typically be deposited into your bank account the same business day. For specific funding cut-off times here.


moneykey.com
Wilmington, DE, United States
How would you rate MoneyKey?
grey stargrey stargrey stargrey stargrey star

MoneyKey Reviews Summary

MoneyKey has garnered a mixed reputation, with many customers praising its efficient service and supportive customer representatives who provide clear explanations of loan terms. Users appreciate the quick access to funds and the flexibility in repayment options, often highlighting the professionalism and patience of staff. However, concerns arise regarding high fees and the complexity of repayment structures, leading some customers to feel misled. Additionally, there are reports of unauthorized transactions and account freezes, which have contributed to skepticism about the company's integrity. Overall, while MoneyKey is recognized for its customer service, potential borrowers should be cautious and fully understand the terms before proceeding.

This summary is generated by AI, based on text from customer reviews

service
20
shipping
7
returns
7
This company responds to reviews on average within 14 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Gen S.
Unfollow Gen S.
Share Review
Report Review

Mireya R
September 12, 2017

She was very knowledgeable, courteous.
I found today's call was handled in a very efficient and professional manner.
It was a pleasure working with her.

Date of experience: September 11, 2017
Texas
1 review
0 helpful votes
Follow Paul W.
Unfollow Paul W.
Share Review
Report Review

Reliable and quick
September 12, 2017

Claudia P was easy to deal with, the whole process only took a few minutes. Professional and courteous.

Date of experience: September 11, 2017
Ohio
1 review
0 helpful votes
Follow Gina S.
Unfollow Gina S.
Share Review
Report Review

Excellent customer service
September 12, 2017

Yumna was very nice, patient and helpful. There was a problem with my information, but she handled it with ease.

Date of experience: September 11, 2017
Idaho
1 review
0 helpful votes
Follow Pam S.
Unfollow Pam S.
Share Review
Report Review

I don't remember the name of the person I spoke with this morning, but she was very friendly & didn't get upset when I held her up because I had to look things up to verify. She was a bit hard to understand sometimes because of her accent & my hearing. She even said she hoped my son would be safe because hurricane Irma was hitting & he is in the path. Once I make sure the money is in my account in the morning, my rating for you will go to a 5.

Date of experience: September 11, 2017
Michigan
1 review
0 helpful votes
Follow Kimberly H.
Unfollow Kimberly H.
Share Review
Report Review

Very pleased with service
September 11, 2017

I was very pleased with the efficiency and time that Andrea gave me. The only reason for not getting 5 stars was the fact that she sound like she had her headset way to close to her mouth. Very hard to understand her sometimes because it was very muffled.

Date of experience: September 10, 2017
Ohio
1 review
0 helpful votes
Follow Kasey C.
Unfollow Kasey C.
Share Review
Report Review

Michelle was sweet and helpful. It was easy. Thank you soooo much! I will recommend them to everyone!

Date of experience: September 8, 2017
Pennsylvania
1 review
0 helpful votes
Follow Camille E.
Unfollow Camille E.
Share Review
Report Review

Mireya
September 9, 2017

The customer service rep was very helpful and professional. Answered all of my questions knowledgeably.

Date of experience: September 8, 2017
California
1 review
0 helpful votes
Follow Eileen Y.
Unfollow Eileen Y.
Share Review
Report Review

Excellent Service
September 9, 2017

The whole process was quick and easy and the rep who helped me was very personable and helpful in completing the application. I would give her an A+ for customer service!

Date of experience: September 8, 2017
Ohio
2 reviews
0 helpful votes
Follow George M.
Unfollow George M.
Share Review
Report Review

Very awesome job! Claudia P got my loan done fast! Thank you! Money Key i a really great safe place to get funds in need of emergency very fast!

Date of experience: September 8, 2017
California
1 review
0 helpful votes
Follow Kathy B.
Unfollow Kathy B.
Share Review
Report Review

Quick and professional
September 8, 2017

Thank you Kristin S for the professional service. Your had a great customer service attitude with a friendly tone. You were efficient in gathering my information. Mostly you had patience on me signing my documents. Again Kristin, I say thank you.

Date of experience: September 7, 2017
Ohio
1 review
0 helpful votes
Follow Danny K.
Unfollow Danny K.
Share Review
Report Review

Superior
September 7, 2017

Tashi was very knowledgeable and helpful. She explained everything in detail and made sure I understood what I was doing

Date of experience: September 7, 2017
Texas
1 review
0 helpful votes
Follow Christopher A.
Unfollow Christopher A.
Share Review
Report Review

I found the personell to have been most professional, patient, and informative even as it applied to early pay off information. I would definitely recommend this company to others. Thank you.

Date of experience: September 6, 2017
California
1 review
0 helpful votes
Follow Debbie H.
Unfollow Debbie H.
Share Review
Report Review

Komal Garg was super nice and a pleasure to talk to. It's always a stressful time when you need to borrow money. Komal made the whole process stress free. Thank you!

Date of experience: September 6, 2017
Texas
1 review
0 helpful votes
Follow Genny S.
Unfollow Genny S.
Share Review
Report Review

Mireya R did an excellent job on helping me get thru the process of my loan. She did it quick and easy. She stayed on the phone with me while I signed the loan papers.

Date of experience: September 6, 2017
Valerie Y.
Minnesota
1 review
0 helpful votes
Follow Valerie Y.
Unfollow Valerie Y.
Share Review
Report Review

I love Moneykey
September 6, 2017

I absolutely love working with Moneykey, and would definitely recommend them to anyone.They are very pleasant and easy to work with. They explain everything in detail and have incentives for an early payoff. I especially loved working with Claudia.

Date of experience: September 5, 2017
California
1 review
0 helpful votes
Follow Nicole P.
Unfollow Nicole P.
Share Review
Report Review

Outstanding
August 31, 2017

My experience with this company and my service representative was so easy and outstanding. The process was so simple and they talk to you with compassion. She was so nice and considerate and understanding

Date of experience: August 31, 2017
Texas
1 review
0 helpful votes
Follow Lorraine W.
Unfollow Lorraine W.
Share Review
Report Review

Great Customer Service
August 30, 2017

I spoke with Kristen, she was very pleasant, accomodating, and thorough throughout the process. I trust when I call again that I will have the same type of customer service.

Date of experience: August 29, 2017
Ohio
1 review
0 helpful votes
Follow Miriam G.
Unfollow Miriam G.
Share Review
Report Review

I spoke with Kristen and she was the most pleasant CSR. Every time I speak with MoneyKey I have the most pleasant experience with their CSRs. There rates are high, but what can you expect. The customer service eases the sting of having to do business with this type of company.

Date of experience: August 28, 2017
Texas
1 review
0 helpful votes
Follow Michelle G.
Unfollow Michelle G.
Share Review
Report Review

Very professional
August 29, 2017

Komal Garg was very professional and patience very knowledgeable and very informative she is truly an asset to your organization, Keep up the good work.

Date of experience: August 28, 2017
Texas
1 review
0 helpful votes
Follow Denise R.
Unfollow Denise R.
Share Review
Report Review

Kristen Sierra was a great rep. She was thorough and explained the conditions and assisted with my bank in verifying income. I would recommend their service to anyone would needs a small loan.

Date of experience: August 28, 2017