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MoneyKey

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Installment Loans and Lines of Credit between $200-$3,500
MoneyKey is an online lender and service provider.
Apply online and verify your information; the process is quick1. If your application is approved, you may receive funds the same business day2.
MoneyKey is a state-licensed direct lender in Delaware, Idaho, Kansas, Mississippi, Missouri, Tennessee, Utah and Wisconsin. In Texas, MoneyKey is not the direct lender but is licensed as a Credit Services Organization and a Credit Access Business. In this state, loans are funded by third-party lenders and serviced by MoneyKey.
The CC Flow Line of Credit is provided by CC Flow, a division of Capital Community Bank, a Utah Chartered bank, located in Provo, Utah, Member FDIC. The CC Flow Line of Credit is serviced by MoneyKey.
1Not all applications are approved; duration of process may vary.
2If approved, any requested funds may typically be deposited into your bank account the same business day. For specific funding cut-off times here.


moneykey.com
Wilmington, DE, United States
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MoneyKey Reviews Summary

MoneyKey has garnered a mixed reputation, with many customers praising its efficient service and supportive customer representatives who provide clear explanations of loan terms. Users appreciate the quick access to funds and the flexibility in repayment options, often highlighting the professionalism and patience of staff. However, concerns arise regarding high fees and the complexity of repayment structures, leading some customers to feel misled. Additionally, there are reports of unauthorized transactions and account freezes, which have contributed to skepticism about the company's integrity. Overall, while MoneyKey is recognized for its customer service, potential borrowers should be cautious and fully understand the terms before proceeding.

This summary is generated by AI, based on text from customer reviews

service
20
shipping
7
returns
7
This company responds to reviews on average within 14 days

We monitor reviews for authenticity

Ohio
3 reviews
0 helpful votes
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Show me the money
October 9, 2017

Went easier than I thought joan b was very helpful and polite. Very patient and made sure I understood everything.

Date of experience: October 9, 2017
Pennsylvania
1 review
0 helpful votes
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Very satisfied, I am very satisfied with Kadijha as being my customer representative, she really took time with me and her patience was very extrodinary.

Date of experience: October 7, 2017
Texas
1 review
0 helpful votes
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Extremely professional
October 7, 2017

Very good service. I was impressed with the follow up calls to remind me of my committment to payWill possibly do business in the future!

Date of experience: October 6, 2017
Ohio
1 review
0 helpful votes
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Awesome!
October 7, 2017

Joan B helped me out so much and made everything very easy to understand and stayed on the line with me the entire time

Date of experience: October 6, 2017
Texas
1 review
0 helpful votes
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Application on line is easy then gone on the phone. But weather you on the phone or on line the MoneyKey customers is outstanding, patient, polite,

Date of experience: October 6, 2017
Missouri
1 review
0 helpful votes
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Very good
October 7, 2017

Maylun was very informative and answered all my questions. She was very friendly and made this process very simple and pleasant. Thank you, Maylun for all your help

Date of experience: October 6, 2017
Texas
1 review
0 helpful votes
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65.5 stars out of 10 for Renee S. She explained some of inane company policies with sympathy. Great asset to your company. Give her a raise. Thanks and Peace out to all

Date of experience: October 5, 2017
Texas
1 review
0 helpful votes
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Renee was the best
October 5, 2017

My over all review was great I have been with Money key for a while and I love them they are the best

Date of experience: October 5, 2017
Utah
1 review
0 helpful votes
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Great service
October 5, 2017

Andrea was very concerned and was efficient in helping me with my account. Thank you. On the call she explained all information and made sure my account was up to date with my bank as well.

Date of experience: October 4, 2017
Illinois
1 review
0 helpful votes
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Sincere and patient
October 4, 2017

Thanks Renee you were professional and personal with resolving my issues. I would call for help anytime if all of the customer care staff were as understanding and patient as you Thanks

Date of experience: October 4, 2017
Ohio
1 review
0 helpful votes
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The process is easy and quick. The rep, Tashi, guided me through the process of verifying that the final payment to Money Key cleared. It was a long process with my bank. She was very patient and stayed on the like with me until it was completed.
I am happy to take put another loan with Money Key. Excellent company. Excellent people.

Date of experience: October 3, 2017
Texas
1 review
0 helpful votes
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Yalda was very efficient and helpful I will always use Money Key next time I need extra funds.And I would recommend my friends and family to use Money Key when they need emergency funds

Date of experience: October 2, 2017
Florida
1 review
0 helpful votes
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Great service
October 2, 2017

Komal Garg was very helpful and explained everything very well. This was a great experience. I had been looking for a loan for a while and when everyone else said no, she helped me get the money I needed. Thank you so much.

Date of experience: October 2, 2017
Texas
1 review
0 helpful votes
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Reggie made sure I knew EXACTLY what to do and walked me through the process of the loan I borrowed from MoneyKey! She definitely deserves to be Employee of the YEAR!

Date of experience: October 2, 2017
Ohio
1 review
0 helpful votes
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Good
October 2, 2017

Timely, accurate and helpful my representative Komal Garg. I needed help and she was very helpful, and was quick and accurate.

Date of experience: October 2, 2017
New Jersey
1 review
0 helpful votes
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Agent was very helpful polite, she also made the experience very simple, it was fast and easy she made things go smooth and very professional

Date of experience: October 1, 2017
Ohio
1 review
3 helpful votes
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Scam
October 1, 2017

After two customer service reps confirmed that I only had 2 payments left, I was then charged after making my "final" payment. I called to request a refund and I was told that I have payments clear throughout the remainder of the year. $1500 dollar payback on a $500 loan! Smh. SCAMMERS. Use their services at your own risk.

Date of experience: October 1, 2017
Management T. — MoneyKey Rep
over a year old

Thank you for writing to us. We are looking into your review and will reach out to address your concerns separately. In the meantime, if you have any further questions, please feel free to reach us at 866-252-5578 ext. 2123 or email us at [email protected]. Thank you for choosing MoneyKey.

Texas
1 review
0 helpful votes
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Andrea
October 1, 2017

She is very good at the the job and i wish that she will always do the same with others. Very helpful on the what she is doing. For the person that she is working at the time telling what is going on. The experience her was greet.

Date of experience: September 30, 2017
Ohio
1 review
0 helpful votes
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Awesome help
October 1, 2017

Awesome help, very professional. Walked me through all the steps. Connected with my bank to verify information, while I was on the line. Felt good to know that I am treated with resoect.

Date of experience: September 30, 2017
Ohio
1 review
0 helpful votes
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The lady who helped me was wonderful.it took like under 10 min from start to finish. I really needed this loan abd she made sure to get it for me. I really appreciate it

Date of experience: September 30, 2017