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MoneyKey

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Installment Loans and Lines of Credit between $200-$3,500
MoneyKey is an online lender and service provider.
Apply online and verify your information; the process is quick1. If your application is approved, you may receive funds the same business day2.
MoneyKey is a state-licensed direct lender in Delaware, Idaho, Kansas, Mississippi, Missouri, Tennessee, Utah and Wisconsin. In Texas, MoneyKey is not the direct lender but is licensed as a Credit Services Organization and a Credit Access Business. In this state, loans are funded by third-party lenders and serviced by MoneyKey.
The CC Flow Line of Credit is provided by CC Flow, a division of Capital Community Bank, a Utah Chartered bank, located in Provo, Utah, Member FDIC. The CC Flow Line of Credit is serviced by MoneyKey.
1Not all applications are approved; duration of process may vary.
2If approved, any requested funds may typically be deposited into your bank account the same business day. For specific funding cut-off times here.


moneykey.com
Wilmington, DE, United States
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MoneyKey Reviews Summary

MoneyKey has garnered a mixed reputation, with many customers praising its efficient service and supportive customer representatives who provide clear explanations of loan terms. Users appreciate the quick access to funds and the flexibility in repayment options, often highlighting the professionalism and patience of staff. However, concerns arise regarding high fees and the complexity of repayment structures, leading some customers to feel misled. Additionally, there are reports of unauthorized transactions and account freezes, which have contributed to skepticism about the company's integrity. Overall, while MoneyKey is recognized for its customer service, potential borrowers should be cautious and fully understand the terms before proceeding.

This summary is generated by AI, based on text from customer reviews

service
20
shipping
7
returns
7
This company responds to reviews on average within 13 days

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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Great service
November 11, 2017

Mireya was very polite, she answered all my questions regarding payment schedule. The entire process was quick and easy to understand.

Date of experience: November 10, 2017
Ohio
1 review
0 helpful votes
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Great service
November 9, 2017

Amanda provided excellent prompt service in refinancing my moneykey loan. I appreciate her assistance and have always been satisfied with Moneykey customer service.

Date of experience: November 8, 2017
Texas
1 review
0 helpful votes
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Andrea
November 9, 2017

Great... she was excellent... thanks for her help
Very patient. Thank u for help!###''#''

Date of experience: November 8, 2017
Texas
1 review
0 helpful votes
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Loan request
November 9, 2017

Andrea was very helpful and very patient and would like to be able to meet more like her and she is very patient and customer oriented.

Date of experience: November 8, 2017
Ohio
3 reviews
0 helpful votes
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I've been dealing with moneykey for some time and every time I call I have friendly employees that help me and that is what brings me

Date of experience: November 6, 2017
Texas
1 review
0 helpful votes
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AMANDA
November 7, 2017

I have had excellent services with this company for over 2yrs now and I would recommend them to anyone that is in need of money for emergency or ect., Thank you

Date of experience: November 6, 2017
Kentucky
1 review
0 helpful votes
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Excellent service
November 4, 2017

Nadia D, was awesome, she was patience with me and would ask if I had any questions while going over the terms. There need to be more like Nadia as I said she was awesome. Thank you Nadia

Date of experience: November 3, 2017
Germany
1 review
0 helpful votes
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Thank you for the loan. Your service is fast and very simple to follow on the internet. I look forward to take another loan later in the future.

Date of experience: November 2, 2017
Texas
1 review
0 helpful votes
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Ms. Mireya R. I HIGHLY RECOMMEND her for a RAISE and to be AWARDED for her patience, time and total dedication to my experience regarding my Money Key Account. I have NEVER EVER Experienced such Joy in making a payment to an account or paying on a money loan before. Thank you Money Key

Date of experience: November 2, 2017
Texas
1 review
0 helpful votes
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Andrea g
November 2, 2017

Tuve un muy buen tratado de la senorita andrea g muy atenta en el servicio al cliente y ayuda paso a paso con los tramites y esplica muy bien no hay queja muy buena trabajadora

Date of experience: November 1, 2017
Virginia
1 review
0 helpful votes
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Very Kind!
November 2, 2017

Andrea was very kind. There were some extra steps that I had to take in order to get my loan approved, but she was very patient and thorough with the directions. I appreciate her great customer service.

Date of experience: November 1, 2017
Texas
1 review
5 helpful votes
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Rip off
November 1, 2017

DO NOT GET A LOAN FROM THIS PLACE!
I took a loan out for $450 and the pay back is 3x what I borrowed. So if you don't plan on paying it off right away don't do it because after having already paid $879 they said to pay it off today would be another $325.00 that is bizarre! Never again using them!

Date of experience: November 1, 2017
Management T. — MoneyKey Rep
over a year old

Hello Nancy,
Thank you for writing to us. We are glad we were able to address your concerns offline. If you require further assistance, please feel free to call 866-252-5578 ext. 2123. We appreciate your feedback.

Texas
1 review
0 helpful votes
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Andrea
November 2, 2017

Andreas service was excellent and she was very polite and helpful, she deserves a promotion. She deserves employee of the year

Date of experience: November 1, 2017
Texas
1 review
0 helpful votes
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Diana was so patient and she helped resolve an issue that was not aware of! She was efficient and quick. She asked all of the necessary information and even helped me to get the best loan amount! Thanks, Diana!

Date of experience: October 31, 2017
Ohio
3 reviews
0 helpful votes
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Super Job
November 2, 2017

I, m very happy with moneykey customer service great job.
Keep up the good work. Yes would use moneykey again.

Date of experience: October 31, 2017
California
1 review
0 helpful votes
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Rabab K.
October 31, 2017

Rabab was very helpful and professional. She is definitely an asset to your organization. She spoke very clearly and explained everything in detail.

Date of experience: October 31, 2017
Virginia
1 review
0 helpful votes
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Wonderful experience with everyone Handled everything so i could understand. Nice and polite didn't rush me.

Date of experience: October 30, 2017
Ohio
1 review
0 helpful votes
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Great service
October 31, 2017

Very nice person (Terri) helped a lot, glad she was my helper, explained everything really good. Would definitely do banking with her again! 1

Date of experience: October 30, 2017
Texas
1 review
0 helpful votes
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Andrea G
October 30, 2017

The representative was very professional and friendly and friendly. She took the time out to explain the terms and conditions of the loan.

Date of experience: October 28, 2017
Ohio
1 review
0 helpful votes
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Great service.
October 27, 2017

I am a very happy customer. Your customer service reps are very pleasant, they always explain everything in easy understandable terms and funds are delivered ontime. I am glad you offers this service in my state of Ohio.

Date of experience: October 27, 2017