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MoneyKey

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Installment Loans and Lines of Credit between $200-$3,500
MoneyKey is an online lender and service provider.
Apply online and verify your information; the process is quick1. If your application is approved, you may receive funds the same business day2.
MoneyKey is a state-licensed direct lender in Delaware, Idaho, Kansas, Mississippi, Missouri, Tennessee, Utah and Wisconsin. In Texas, MoneyKey is not the direct lender but is licensed as a Credit Services Organization and a Credit Access Business. In this state, loans are funded by third-party lenders and serviced by MoneyKey.
The CC Flow Line of Credit is provided by CC Flow, a division of Capital Community Bank, a Utah Chartered bank, located in Provo, Utah, Member FDIC. The CC Flow Line of Credit is serviced by MoneyKey.
1Not all applications are approved; duration of process may vary.
2If approved, any requested funds may typically be deposited into your bank account the same business day. For specific funding cut-off times here.


moneykey.com
Wilmington, DE, United States
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MoneyKey Reviews Summary

MoneyKey has garnered a mixed reputation, with many customers praising its efficient service and supportive customer representatives who provide clear explanations of loan terms. Users appreciate the quick access to funds and the flexibility in repayment options, often highlighting the professionalism and patience of staff. However, concerns arise regarding high fees and the complexity of repayment structures, leading some customers to feel misled. Additionally, there are reports of unauthorized transactions and account freezes, which have contributed to skepticism about the company's integrity. Overall, while MoneyKey is recognized for its customer service, potential borrowers should be cautious and fully understand the terms before proceeding.

This summary is generated by AI, based on text from customer reviews

service
20
shipping
7
returns
7
This company responds to reviews on average within 14 days

We monitor reviews for authenticity

Texas
1 review
1 helpful vote
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My review is that I give overall appreciation to Cleopatra and Noel... for taking the time to acknowledge my services... and Il keep u guys for awhile cause u helped me out of a bind thank u MONEYKEY...

SINCERELY,
MATILDA GONZALES

Date of experience: March 7, 2018
Ohio
1 review
0 helpful votes
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The agent was very kind and had great knowledge on the product and my account. I feel as though she cares about the customer.

Date of experience: March 7, 2018
Texas
1 review
0 helpful votes
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Mireya was awesome to talk to and very helpful. Moneykey is super easy to work with and will use them again in the future!

Date of experience: March 7, 2018
Texas
1 review
0 helpful votes
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This is not the first time I've dealt with Money Key. Every time is always a good experience. Mireya handled the call very well and was so professional. Great Customer Service makes it easy to come back.

Date of experience: March 7, 2018
Texas
1 review
1 helpful vote
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It was alright
March 8, 2018

It was ok. Needed at least to April but it will be fine. Thanks for the help though. I could barely understand who was helping me at the time..

Date of experience: March 7, 2018
Germany
1 review
0 helpful votes
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Good job
March 8, 2018

The lady was very kind helpful and respectful with helping me get my loss taken care of. I will use money key again and recommend it to friends

Date of experience: March 7, 2018
Maryland
1 review
0 helpful votes
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Very Professional
March 6, 2018

The customer service rep was so helpful and professional. I hope I am recalling her name correctly Marabella.

Date of experience: March 6, 2018
New Mexico
1 review
2 helpful votes
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Incompetent
March 5, 2018

I requested a loan and was approved, I was told they would have my request deposited the following day. However it was never done they sent me my loan docs to sign at least 9 times. Assured me my loan would be in my account the following Monday. Monday came no funds deposited but got a message they denied the loan. They will be hearing from the BBB

Date of experience: March 5, 2018
Management T. — MoneyKey Rep
over a year old

Hello Gina,
Thank you for writing to us. We’re interested in hearing from you, as the details you’ve provided do not align with MoneyKey’s business practices. At MoneyKey we aim to make the loan process simple and convenient, we apologize for your experience and we will contact you separately to address your concerns. If you have any additional questions, please give us a call at 1-866-252-5578 ext. 2123 or send an email to [email protected]. Thank you

Texas
1 review
1 helpful vote
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Great!
March 5, 2018

It was nice not to be stuck on the phone for too long. My whole experience was around 15 minutes and the woman that helped me was absolutely great$

Date of experience: March 4, 2018
California
1 review
0 helpful votes
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Helpful
March 5, 2018

Loan and bank paperwork she was polite and thoughall I was not one top of the emails so she did it all

Date of experience: March 3, 2018
Washington
2 reviews
0 helpful votes
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Easy as 1 2 3
March 5, 2018

Excellent service friendly Customer service representatives process is very convenient Money key has always helped with cash when I really needed it they have never said no and I have been a Customer since 2016

Date of experience: March 2, 2018
Texas
1 review
0 helpful votes
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Renew loan
March 2, 2018

I was very satisfied with Irene. She was very polite and helpful. I am very satisfied with the service with moneykey

Date of experience: March 2, 2018
Ohio
2 reviews
0 helpful votes
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Irene was so helpful and kind in getting an installment loan verified and completed for me. It seemed like it might take a while, but she gave me a suggestion and a speedy verification happened. Thanks again for all of your help and patience. I look forward to doing business with you.

Date of experience: March 2, 2018
Canada
1 review
0 helpful votes
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Very professional and thorough. Amanda did a great job. Very responsive. 100 Characters. What is wrong its Brevity?

Date of experience: March 1, 2018
Texas
1 review
0 helpful votes
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Fast and Friendly
March 2, 2018

I spoke with Mireya R and she took care of my request in a fast, professional, and friendly manner. After I told her I wanted to get a new loan, she had me all set up in 5 minutes.

Date of experience: March 1, 2018
Ohio
1 review
0 helpful votes
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Compassionate
March 1, 2018

I called in with great concerns about my account this was actually the second call I'm I've made and Gizelle affirmed any concerns that I had would be taken care of. I've been using MoneyKey now for 3 years and they are awesome.

Date of experience: March 1, 2018
Maryland
1 review
0 helpful votes
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Miss Mirey iwas an exremelr nice individual. She made my situation very comfortable and was helpful with my circumstance.

Date of experience: February 28, 2018
Nevada
1 review
0 helpful votes
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Awesome
March 1, 2018

I would like to thank every represents that were so kind and help full with me. Every time I /we would try to fix the account we'd get interrupted, but my final call was with Ms Irene H and she was so patient, courteous, and extremely helpful. Moneykey is lucky to have such a great agent like "Irene H "

Date of experience: February 28, 2018
Kentucky
1 review
0 helpful votes
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Money Key is fast efficient and the people never fail to make you feel like they care. When you ask questions they always know the answer or where to find it.

Date of experience: February 28, 2018
Michigan
1 review
0 helpful votes
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Great customer service. Mireya R. Answered all my questions and explain my options. She confirmed everything that we had discussed on the call regarding my upcoming payment.

Date of experience: February 28, 2018