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I was a MoneyGram.com customer for over 5 years. It was an easy and quick way for me to be able send money to my family in Mexico. Using the phone at the store always took at least an hour and the people on the other end rarely got the information correct the first time. I recently was blocked from my on-line account. According to the email and customer service I was blocked because of breach of Terms & Conditions. The interesting part comes when you ask them what or why, their answer was that for security reason they cannot tell me! I am not able to go into a store to send money when an emergency with my granddaughter occurs. They have discriminated against me and cannot even provide any information to prove their decision. WESTERN UNION is one cent less than MoneyGram and has been overly helpful in assisting me. So after being a promoter and supporter of MoneyGram.com I feel the public should reconsider using MoneyGram and really look at their practices.
I signed up to Moneygram recently and was asked to call them to verify my account and complete some security checks before I could proceed.
I was answered by a foreign sounding man who I had difficulty understanding.
From the beginning his tone was arrogant and rude and spoke to me as iff I was an imbecile.
The questions he asked were more of a personal nature and had nothing to do with security.
At the end he told me that my application had been refused.
He gave no reason why this decision had been made.
Since then Moneygram have blocked my account.
For customer service and rudeness this is the worst company I have ever had dealings with.
Avoid at all cost.
This is SUCH a no gimmick and no hassel service site. It was sooooooooo easy for me to send money overseas. When western union was HORRIBLE. They keep rejecting my transactions. It has ALWAYS been a headache with western union and having to change modes of payment just to make something go thru. I'm not sure why i didn't try moneygram before. I mean seriously. I don't know who told me western union is the only money transfer company. I had been suffering with them for years. I now have an account set up online with moneygram and whenever i get a chance i send money with a click of a couple of buttons. No hassle, no money holds, no "wait for approval" crap that western union has put me thru all these years. Thanks moneygram!
