MoneyGram

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Canada
2 reviews
0 helpful votes
Follow Kate K.
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Scam company
January 12, 2023

I just opened my account and received a message: "after a careful review, your profile is closed, and the transaction is declined" I have not entered the full info. So I decided to chat with support, and they started asking for a lot of documents and other info to upload, I figured out this was a scam and decided to close the account, so they refused to do it.
Be aware of MoneyGram as MoneyScam

Date of experience: January 12, 2023
GB
3 reviews
2 helpful votes
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STAY AWAY FROM SCAM
October 27, 2022

Please stay away from this site, they are full of scammers with deceit, if care is not taken, you will lose fortunes to them and they will block you afterwards. I lost so much to these scammers and they thought they could get away with my funds but i took actions on them after i reported my issues, i was able to get back my funds back and brought them to justice.

Date of experience: October 27, 2022
New York
2 reviews
2 helpful votes
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Non-responsive website
October 6, 2022

Tried to check the status of a money order, entered in the amount and the money order number and no response. Nothing happened. The page just didn't do anything. When you clicked on they help link, there was an error message saying it was an invalid site, it would be great if someone tested out there site and the links established to ensure that the MoneyGram pages were working correctly. Honestly, will go elsewhere for money orders or money transfers.

Date of experience: October 6, 2022
Guyana
1 review
0 helpful votes
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Terrible service!
September 16, 2022

Poor service, system always broke down or out of money, agent is not friendly or even able to advise the remaining passengers of same.

Date of experience: September 16, 2022
Nevada
3 reviews
3 helpful votes
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Moneygram do not give a full refund.
September 12, 2022

I just called moneygram to get my full refund and I spoke with customer service name Edward for a total of 207.99 as all our communications is recorded. He told me that, I will only get 200 dollars and not the full amount. And I asked him why?. But no clear answer from Edward and then, he mentioned about the law in the system for moneygram to take $7.99 from a customer like me and I don't know what kind of a law in moneygram system?. Because Edward did not told me those laws that take money from a customer. So I will be considered for a filling a complaint with a consumer agency. Because it's a scam from moneygram to make money on the customers.

Date of experience: September 12, 2022
New York
1 review
0 helpful votes
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Horrible Website
September 6, 2022

It's 2022 time for convenience and 3x I had to leave my house and visit a Walmart or CVS to complete a transaction. Due to horrible Website functions

Date of experience: September 6, 2022
New Hampshire
1 review
1 helpful vote
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Stealing your $, holding ransom
August 31, 2022

These thieves take your $ for an instant transfer then hold it and say it will take 3-10 days. You only have 30 minutes to cancel but there is no cancel option online so you're forced to call their monkeys in butholestan to read a script and keep your $ to earn interest. Thieves should be hung or incarcerated!

Date of experience: August 31, 2022
Colorado
1 review
0 helpful votes
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10 years using moneygram then canclled
August 13, 2022

I have been using moneygram for over 10 years. I am a rewards plus member since I used moneygram a lot. On 8/11/22 they cancelled my account forever. Their reason is, I am sending big transactions. I wonder why they put a 10k a month limit then sending 2k is already big for them. Another thing, they cancel several of my transactions without even telling me whats the reason. I am helping a lot of churches and missionaries around the world that's the reason of my money transactions. I have a weastern union account but before using their system was takes a long time. I used it again and they have updated their system. Goodbye moneygram. You dont value your loyal customer. So those who plan to start using moneygram, don't cuz they don't care about their customers.

Date of experience: August 12, 2022
Georgia
1 review
0 helpful votes
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Scam! Terrible service
August 1, 2022

Scam! This is the first time I have encountered this, I have always used ria translations and will continue to do so. I sent the transfer on July 26,5 days have passed and it is still impossible to receive it. I tried to return it through the office, but the MoneyGram company is blocking the return of the transfer, I called by phone there, too, they doesn't do anything. And today they also announced that I have to wait 90 days. Is that what you call good service and quick transfers? If you don't believe me, you can check it yourself by case number *******

Date of experience: August 1, 2022
New Jersey
1 review
0 helpful votes
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WORST COSTUMER SERVICE EVER
July 25, 2022

I never had such a bad costumer service in my life. I tried to call them to cancel a transaction that was made on March 5th, I was not the sender but the sender didn't speak any English, they wanted us to call for an interpreter after 2 hours which we did but twice they hung up on us…. Terrible service

Date of experience: July 24, 2022
Georgia
1 review
0 helpful votes
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They are THE BEST!
July 1, 2022

If I could give them More than 5 stars I would, Easy/ fast/ and they fix any problem in few seconds, LOVE IT!

Date of experience: June 30, 2022
GB
1 review
0 helpful votes
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Moneygram keeps my money hostage
June 16, 2022

Never trust Moneygram with your money.

I made a £2,000 cash money transfer to my wife's account to cover our moving expenses on June 3rd. The transfer was reverted immediately by the receiving bank due to receiving limits associated with my wife's account. An official letter was provided by the receiving bank that the funds were reverted to an account. I immediately raised this with Moneygram and they told me an investigation began which will be resolved in 4 business days. After 4 business days, I contacted Moneygram again and was told that the matter was escalated and I should wait for another 3 business days. This timeframe has now also passed without resolution, and no updates are provided by Moneygram to me.

Date of experience: June 16, 2022
Pennsylvania
2 reviews
1 helpful vote
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The worst company I ever did money transfer I called to get my own money back and they keep giving me the run around they took my money $960 they don't wanna refund it shame on this company

Date of experience: June 12, 2022
Florida
2 reviews
1 helpful vote
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Moneygram has no good customer care
April 17, 2022

They suspended my online account because of "security" reasons even I provided them with all the information they asked for. I have that account since years and it worked well. They want me to go every time in a store to send money. They are not helpful at all! Their security policy is crap!

Date of experience: April 17, 2022
Texas
1 review
0 helpful votes
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STAY FROM THEM UNPROFESSIONAL!
April 15, 2022

I have been using their services more than 8 years now and for some some reasons I sent money to a person, not even a colossal amount, $95. Then the person could not cash in and was presented with error code at the bank. I did not think it was a big deal. On the 6th of April, I tried to log into my account and my password wasn't accepted. I contacted them through chat and all they told me was that " Our system noticed your activities and did not like it" Then I asked what kind of activities? " it is a security concern and I cannot not tell you more" For a company that makes fortune from people sending money to other people, I believe this is outrageous and disrespectful. They owe people explanation, this is arbitrary and should not be tolerated. If they are accusing people of whatever they believe in, why not involve Law enforcement? That way the person accused will have a chance to face the lies of the truth. No they leave you in the dark. STAY AWAY FROM THEIR SERVICES!

Date of experience: April 14, 2022
France
2 reviews
1 helpful vote
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Things have changed
March 5, 2022

I'm surprised to see that the platform is still running even after several negative reviews have been posted against them. I used the platform some years ago and it wasnt an experience I like to remember. Basically they tried to hoodwink me out of my money, frankly they did but i recovered most of it from Finetouch Tech. Anybody with viable evidence can apply for restitution.

Date of experience: March 4, 2022
Florida
1 review
1 helpful vote
Follow Ingrid G.
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Please read the reviews first. I sent money before reading the reviews. After 10 days the transaction was not completed. I sent an email and never received a reply. I cancelled the transaction two days ago and they haven't returned my money. The fee they keep. They will only return the amount said, if they do return it. Don't use Moneygram. I hope MoneyGram pays attention to the bad reviews and improves their service. If they do, I will write a good review and delete this one.

Date of experience: February 25, 2022
Australia
3 reviews
9 helpful votes
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Cant get the funds back
January 30, 2022

I sent funds and reciever had an error didnt like the people and cancelled the send went to a 711 store in another city only to be told I would have to go back to the sending store to recover the funds which is a 2 1/2 hrs drive away only to be told 7-11 stores no longer payout or send money yet the machine is still in the the store. Order was cancelled and a collect number was issued to be collected at another store which they stated would pay out when arriving at this store being a 2 hrs drive the owner said he was no longer accredited to pay out and something about the fees the most interesting part was his comment about forex trading as he did this his view was they hang on to the money as long as possble as they make money from your funds while in their hands
After calling the call center with people whos english is extremely hard to understand I was once again told all the stores I could get my money back from one does not exist anymore and 7-11 has terminated paying out or sending moneygram seems to be a pretty hard thing to get your money back guess a few phone calls to financial regulators to have a look at this may get a refund of my money
Moneygrams web page for location is very out of date certainly not a group I would send money thru again and pretty much lesson learnt dont send money to others thats not your family of known to you
Cant say the call center people are very helpful and certainly would not let me discuss this with a more senior staff member just the usual muck you around policy as is most large companies

Date of experience: January 30, 2022
District of Columbia
1 review
0 helpful votes
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I bought a money order in Walmart and sent it to US immigration and it was sent back to me took it to Walmart and they said it has a stamp on it, I tried calling moneygram and they never picked, I followed the instructions to return the order and they
Keep highlight the where I am supposed to submit.

Date of experience: December 21, 2021
Florida
1 review
0 helpful votes
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Worst Company
December 9, 2021

My dad passed away I sent money to my brother for funeral which is my mom son they don't give him the money when i call they said because there is a lot of fraud I have to give his birthday, why were don't have the same last name and he picked up another person last name ask me if I send money for that person before (I never know that person) after 45mns of interrogation he told me my brother can go ahead and pick up the money, while he went to the place to pick it up the guy already canceled the transaction he being lying to me the whole time please don't use this company if you need the money on hurry use XOOM from PayPal thank you I never use them again and I make sure none of my friends and families use them I can't wait to see them out of business

Date of experience: December 9, 2021