MoneyGram

They double charged my card and now it's taking 3-5 days just to get my money back that they took illegally.

I support several plp in Africa and warn you to use them, at least not more than you afford to loose. They customer service is the worst I ever experied. Several times the amount are not transferred. You get a info its done, but later you see its not. Sometimes they say they need more info, but its not possible to find out where to answer those questions. Its take long time to get respons on the msg you send.
I will recommend you to use World Remit. I have used them several times every week for years and never had any problems with them. It its something wrong, they refund the amount the same day.

I had issues with their locations charging my receivers a 2% that MoneyGram agreed that they should not do.
It was difficult to register a complaint with MoneyGram; they did not seem to know how to resolve the issue; they simply did not care on both occasions. I would not recommend them.

Sent money to 2 friends in kenya.
1 friend's money was held for more than 10 days
1 friend's money was held for more than 6 days
Emailed them more than 10 times. No replied.
Filled in the online complaint form few times, no reply
Talked to their twitter, just asked me to call them
Talked to their fb, ignored me
Spoke with an indian cs who name is grace, she said she would email me to follow she would follow up with my case, no emails from her at all.
If you want to kill your brain sell, suffer depression and feel ignored, disrespected, go use them

THE WORST MONEY SERVICE EVER! WILL BE CONTACTING THE NEWS REGARDING THIS, IAM CANADIAN AND MY ENTIRE FAMILY FROM COSTA RICA... THEY SENT MONEY 3 TIMES IN 2019 2 IN THE SAME DAY FOR WEDDING EXPENSES AND THEY BLOCKED ME BUT DO NOT HAVE THE BALLS TO SAY IT. EVERYTIME I TRY TO RECEIVE MONEY FROM MY COUSIN, MOM, STEP BROTHER, STEP SISTER... IT GETS REJECTED. THE LOCAL OFFICE MAKES IT VERY CLEAR THAT IT IS MONEYGRAM REJECTING IT. WHY?!? I HAVE LIVED IN CANADA FOR A LONG TIME AND NEVER ENCOUNTERED PROBLEMS TRYING TO GET MONEY FROM MY FAMILY. THEY MAKE YOU FEEL LIKE A CRIMINAL.

Money gram closed my online account for no apparent reason. Their excuse is that their security system was uncomfortable processing my last transaction. While unable to give me specifics details when and where the last transaction was made. While insisting that I proceed with future transactions in store. The last transaction I know I made was in store. Which means that my online account got closed due to me making an in store transaction. While they insist I make any future transaction in store. Unable to provide details for closing my account other than security reason, no details on what raise the red flag when I sent money to my fiancée in store using MoneyGram. I'll stop using MoneyGram and I'll recommend Western Union.

I send money through MoneyGram, they send me email " approved & money ready to pickup " but they block the money for my receiver then I tried to contact Them many many times via phone, email & complaint department but not any single response also my receiver & their agent trying to contact them.
But no answer. Then they clear money after 3 weeks with lots of frustration. This type of service means ASAP but too delayed.
Please please never use this service, lots better & fast service recommended WesternUnion, Ria etc. I will be contact for this matter to fair trading department & also current affairs.

On 5/12/20 I used Moneygram to send my son $140. He couldn't pick it up that day so I cancelled the transaction. I received an email confirmation of cancellation stating a charge will show on my account but the credit will be completed in 3 to 10 business days. It has been 27 business days. I have verified the charge with my bank showing on 05/14/20 and no credit as of 6/12/20. I have proof. I spoke with a Moneygram representative today. He hung up on me after stating the credit has taken place and there isn't anything else he could do for me. I asked to speak to a supervisor. He said he was the supervisor then repeated that he is going to end the call. I promptly contacted my bank which thankfully requested that I forward the cancellation email to him. I say thankfully as the original cancellation confirmation email mysteriously is missing from my email account. Did you know that companies can recall an email? They can and they did. They purposely erased my only "proof" that a cancellation took place. My bank is investigating. I went to the Better Business Bureau to file a complaint only to find out I am the 701st person to file a complaint against them in 3 years. Imagine how many others there are that just didn't know to file a complaint! How is this company still in business? Why isn't anyone doing anything about it? Moneygram targets poor people that don't have access to technology or have bank accounts. I only used them as my son is one of those people. Since, I set him up on Paypal. Please, somebody do something about these crooks!

NEVER EVER TRUST THIS MONEYGRAM SERVICE.

I'm writing a genuine feedback here which I just experienced with moneygram.

I made a transaction of $4000 sending to overseas and while the transaction is in progress, they terminated my account permanently without providing any reason and they are saying they cancelled the transaction and I'll get refund within 3-4 business days but they are not providing any email confirmation that transaction has been successfully cancelled. They already took my money from my account and now they're just saying over the phone that you will get money back but they are not giving any email confirmation while other side they permanently closed my moneygram account so I cannot track the transaction as well.

WORST TO WORST AND BULL$#*! SERVICE.

I WOULD HONESTLY SUGGEST THAT DO NOT TRUST ON MONEYGRAM.

I've tried several times, and they won't give me a reason. They just say I'm high risk. My accounts are mostly with BofA whom I've been with for 16 years. I'm a 5th generation American born in Ohio, but I travel a lot, and I've lived in Mexico for the last 4 years. (No I'm not Mexican, and my entire family is Christian, not that that should matter!) I'm about as plain vanilla as it gets with the exception of traveling. The biggest problem with it is that they don't communicate. They will let you sit around for a day or 2, thinking it's just a glitch, when in fact, they're not going to do business with you and just won't tell you. Crappy way to treat people and only a crappy company would do that! I'm resting in the knowledge that soon, companies like TransferWise and PayPal will put them out of business, especially as Blockchain tech is embraced more. What comes around goes around MoneyGram. Maybe it's time for a relic like yourself to be out-competed!

Why do I have to give this company a 1? -5, at least. I have used moneygram many times over the years, both online and at Walmart. Always to a family member or good friend, nothing nefarious. Yesterday I got an error message telling me to try again later. I tried again and got the same answer. I called customer service and they told me my account had been closed because the security department had concerns. Absolutely no information was provided. I sent a complaint email and received the same message. They won't tell me if my account was compromised or if someone had used it without my knowledge. This is completely absurd and horrible customer service.

I have used Money gram for several years. Sent to the same person for years. MoneyGram has NEVER had one issue or complaint about it. Nor have I until today. Today I get an error message. And it says to call. I did, talking to a wall would have been as helpful. Said they were no longer comfortable with my business. And my account was terminated. I asked the only question that matters, why. Why would they be happy to take my money all these years for the SAME transactions and than today stop? Not for thousands of dollars. Not even hundreds. I was sending 50 US dollars. And that or 100 is what I have sent for years. They can see that. They have both of our banking information. Neither of us EVER had an issue. No charge of fraud.

And my request for an explanation was met with I need to find another service. I am off Sundays. I am going to comment on EVERY review board and the BBB about it.

When attempting to wire money to a friend in Thailand on-line, I received an error message. Therefore, I called in and was told that I could not send money. When I inquired as to why, I was transferred to a supervisor who very rudely told me that Moneygram did no want my business, and that he was under no obligation to tell me why.

Flabbergasted, I went on Western Union and was able to wire the money within minutes.

I was mostly taken aback by the rudeness of the 'supervisor', and how dismissive he was in telling me that my business was not important to his company.

His name was Javier, and he claimed to be the highest supervisor I could speak to.

My main concern is that these people now have my financial information!

I drove around 4 different places to get the money my mother sent me before one of them could actually give it to me. That is so far beyond acceptable that there's no words for it even. I had to go to a very dangerous neighborhood to finally collect with my upscale car. It was extremely irritating and inconsiderate and makes me feel like they don't fix their machines to try to keep the money being received so they could keep it. Extremely suspicious.

Says you can send money as a guest without an account. That is not true. They want to know everything about you everything. Back and front of drivers license, where you lived, when you bought your hone, cars etc. Now remember you are the one sending the money. Why is this needed in case somewhere in the far future someone may hack your account. The people say there is no supervisiors. So my suggestion. If using moneygram. Do it in persob not on line. They want way to much personal information and the people answeing the phone are not in the USA

I was a MoneyGram.com customer for over 5 years. It was an easy and quick way for me to be able send money to my family in Mexico. Using the phone at the store always took at least an hour and the people on the other end rarely got the information correct the first time. I recently was blocked from my on-line account. According to the email and customer service I was blocked because of breach of Terms & Conditions. The interesting part comes when you ask them what or why, their answer was that for security reason they cannot tell me! I am not able to go into a store to send money when an emergency with my granddaughter occurs. They have discriminated against me and cannot even provide any information to prove their decision. WESTERN UNION is one cent less than MoneyGram and has been overly helpful in assisting me. So after being a promoter and supporter of MoneyGram.com I feel the public should reconsider using MoneyGram and really look at their practices.