MoneyGram

If you an avoid this company, use anyone else! They cost more, they think every transaction is fraud, their confirmation phone system is ridiculously long, and even if your receiver has the authorization number to pick up the transaction, you'll have to call back in to confirm after they're denied picking it up. Even then, sometime they'll deny it and hold your money for weeks.

This is a scam!, I couldn't get my money back! Careful with this, I don't know how this app is available in iPhone

They seized my money transfer and I never got paid. Lost 700$ and I tried to make a complaint but the guy on the phone said they have no complaint departement. This is the closest thing to fraud. When the sender called they started asking alot of personal questions. DO NOT USE MONEYGRAM I LOST 700$

I tried to send money to my brother twice and they canceled both transactions. They keep the money for 10 days! That's the only suspicious thing I see on this.

I send the Money to an old lady my aunt, everything was fine, USerid, when she went to cash it, they will not ca$#*! in Medillin, this is the third time with Moneygram. Go and check my record, I have to cancel it, instead of refund of 204.99, you refunded $200, I need 4.99 ASAp, I am contacting BBB and the federal agency who monitors you and also my congressman.

Dear Asif Khan,

Thank you for submitting your Case to us online.

Case #*******: "MGO - Complaint" has been created and we will respond to you shortly.

Thank you,

Moneygram Payment Systems, Inc.

The lady who answere the phone can't even talk English and talks 100 MPH. I don't know what she is doing answering the phone. I need $4.99 ASAP and never going to use a trash, dishonest company like yours.

Asif Khan

Worst service. Disappointing. Money Not on time very bad customer service, rude and no cooperation.

I sent some money to Pakistan to save my relative's life who had to undergo surgery but money gram did not release the money to the receiver even after verifying their ID. So I requested a cancellation and since past 1 week they are telling me to wait for my own money to come back in my account. They need receiver's confirmation. I dont understand that? If I need my own money back, why do I need receiver's confirmation. The customer service is super non helpful and keep on advising me to wait as if we are waiting for my relative to die? I pleaded them t take fast action but all in vain! I am very unhappy and upset with all this and highly advise against using them.

This is not safe to transfer money with the Money Gram because they don't refund the funds once the transaction is completed. Meaning, if I paid for the service with MoneyGram and the service was not completed, I cannot get a refund. When my bank can handle a refund much better and safer way without the transfer fee.

I had to receive money through moneygram in edmonton. The clerk transferred the money through etransfer. I gave them the right email address. After 6 hours there was still nothing. I called the 1 800 number and explained my issue. The agent told me to go back to the store where this was done and ask for the refund. I went there the following day. The clerk told me to call moneygram as she was not going to do anything about it. I called Moneygram who told me to wait for up to 10 days for a resolution. It was money needed for emergency. I was just devastated. Im still wondering why they say we can receive our money fast when they can do this to other customers. The clerk did not care at all and was not willing to help. She just said: we cant do anything. I tried to give her the ref number to at least trace and tell me what was wrong but no, she was not interested.

I tried to send money to my son and the blocked. Called moneygram and they said it was blocked by my bank, called my bank & they said not true. I called moneygram back and said not enough money in account. They lie.

I tried to transfer fund to my friend in Ukraine, Moneygram blocked both transactions with no explanation.
My conversation with custom services is a screenplay for SNL. They got my money to transfer, but talk to me like I'm trying to sill something from them.

I made a transfer that was supposed to make the money available with hours. That was on 06/18 at 8:30am. 24 hours later (06/19) I used the app again to file a request for an update. I received an email on 06/20 from a do not reply account with a case number and telling me that they are investigating and will get back to me and to email customer service for any further inquiries. After waiting and waiting customer service tells me that they need 90 days to investigate. I have asked time and again to cancel the transaction and get me my money back and all they say is sorry you have to wait. Completely unacceptable

My bank wasnt working at the time so i naturally looked for other options, moneygram seemed good so i decided to give it a go, only to find out a week after i sent the money that they never received it! The customer service is terrible as well, they haven't helped at all even though they said that this is a 'top priority case'. If u have to send money this way, go for western union every time. This has been a nightmare of an experience.

Don't believe them when they say they fight fraud! When I reported that my moneygrams, yes 2, had been stolen they stated that they had followed their procedures as far as they were concerned. When I sent a photo of the correct ID I received no response! Rip off company that does zero follow up and that does nothing about fraud.

They are a true nightmare. I send some money to my account since 02.01.23, that was supposed to take four busses days. So I was supposed to get in on 02.06.23. But, Moneygram put a hold on it to be released instead on 02.09.23. Today is 02.10.23 and the money is still not in my account. That money is to clear a container I have on the wart that is costing me $60us dollars a day and I am now terrified that my container will by seized by custom. HELP!

I sent some money to a friend in Houston. He moved to the US not long ago and after more than a month the money has not reached my friend or was reimbursed. I keep contacting them on the phone and by email but they always find an excuse to not return the money. I am running out of patience. They abuse the customers and think that because they are a big company they can do whatever they want using the American law in the most preposterous way! I wouldn't advise anyone to use this horrendous company. I wouldn't use them again.

They closed the account after 5 years and require me to go to the money center in Walmart now. Same person, same amount, every two weeks for the last 6 years. Customer service is worthless, will not elevate it to a higher level to get it worked out. They'll continue to take my money but just make it more inconvenient for an older gentleman with bad knees. Thanks for nothing.

Hi I have sent some money to Uganda for my friend the told that she would not be allowed to pick up the money and then told that she can now go back to the money gram office and can now pick up her money when she went back again they b told her that she can't get her money again and now I have been told by the money gram office that I have received a refund back to my account but they have kept the money gram fees please don't trust money gram they just don't know what they are doing just put you to as much inconvenience as they possibly can and are ready not worth all the hassle

Sent my sister money and when she went to pick it up she was denied. I had plenty of money to transfer and no reason was given to why it didn't go thru. Stick with Western Union more reliable!