Moissanite CoReviews 4,597

I am a return customer.
Chris (and Mike) provided service of the highest regard. Whist there was slight hiccup in the production of my custom-order, all issues were addressed quickly and courteously and the finished ring set was absolutely beautiful. I was amazed at their generosity to provide expedited international shipping to assist me even further. They also provided me with a very clear video of the finished product to make certain that I was happy with the items. Now that I have received them, I am absolutely delighted with the rings.
Chris was particularly helpful and extremely patient during the initial CAD design process and gave me lots of guidance. His service is exemplary and I found his design suggestions to be exceptionally helpful.

I researched both Moissanite and Moissanite Co. Extensively before deciding on ordering a ring from here. The hardest part was choosing which one! There are so many beautiful rings! I just placed the order and will be proposing to my girlfriend as soon as it comes and I am sure she is going to love this ring! It is so much more affordable than other rings I was looking at. Basically, I am able to get my girlfriend her dream ring for low end of my budget. I cant wait to see it!
*Update: The ring came sooner than projected which was almost a problem because I ordered it at a certain time based on when I wanted to propose and knowing their return policy. I had to hold onto the ring for about 2 weeks before proposing. I examined the ring very carefully with both a jewels loop and an eye clops and it is perfect.The proposal itself went great! My finance adores the ring and cried when she saw it! Her family and friends are all super impressed. My fiance and I had gone ring shopping in a brick and morter jewelry store and this really looks like a $10K ring we could have bought there! I could not be happier with my purchase.

Elizabeth from the live chat was very helpful!

When I received the ring I purchased at sale price, I emailed and asked if there was an option to upgrade to a bigger stone.

I was told that since it was a sale item, I would have to return my old ring and re purchase a new set. It seemed like a lot of work instead of just switching out the stone. I opted to keep it as-is. I really like it but will probably take it to a local jeweler and have them switch out the stone for me.

Return customer and I would shop here again. After owning Moissanite pieces for over 20 years with no damage eternity band purchased with house brand broke a stone after less than 2 weeks. Customer service, repair and turn around time were excellent and the quality of the look of the stones are beautiful but I do question the hardness. On the repaired item, so far so good. On an unworn returned item there was a high restocking fee but it was no surprise - my fault for not inquiring about gram weight of item before I ordered. Differing opinions on what substantial weight is. In any event - good business to deal with. Fast and professional communication and I have found them to stand by their policies as stated. I will likely purchase from them again.