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Moerie Beauty

4.7

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Moerie Beauty Reviews Summary

The company enjoys a mixed reputation based on customer feedback. Many users praise the effectiveness of Moerie's hair products, citing improvements in hair texture, growth, and overall health, often attributing their positive experiences to the natural ingredients used. However, significant concerns arise regarding customer service, particularly related to subscription management and cancellation processes, which many find frustrating and opaque. Complaints about product ineffectiveness and poor communication further detract from the company's standing. Overall, while product quality appears strong for many, the customer service experience poses a notable challenge that could impact customer loyalty.

This summary is generated by AI, based on text from customer reviews

service
74
value
88
shipping
100
returns
37
quality
108

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
Follow Norma W.
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I tried different shampoos but I found my favorite now. I have been using it for about two weeks now, and I noticed less hair on my brush. It leaves hair smooth and soft. It doesn't make it greasy and leaves them easy to brush.

Date of experience: December 17, 2022
New York
1 review
10 helpful votes
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SCAM! SCAM! SCAM!
December 11, 2022

Moerie Beauty——- I received many targeted ads for a specific hair product and after doing research I decided to give the product and company a shot since it seemed legit, so I went ahead with the purchase. This was in 11/27/2022, I have still not received my order or any shipping updates, even though their website stated it would be a relatively quick delivery period. I reached out to them after a week of waiting (12/5) since I hadn't received an order confirmation or shipping update and was told due to low inventory my order is delayed. At that point I decided to cancel my order bc I no longer wanted the product due to the delay and i didn't want to deal with their customer service. I requested to cancel/refund my order via email on 12/5 and instantly they stopped responding to my emails, to date I have sent 2 emails requests to cancel my order and to refund my money and they have both gone unanswered. Their website states they have a 30 day money back guarantee return policy, but since my item is "delayed" I will lose out on that return window, if needed. Additionally, after checking out I realized that I had been enrolled in a reoccurring monthly subscription, which I did not want, however there is no way of canceling this reoccurring purchase since I was not given the option to create an account or set up membership when purchasing this item and I'm going to be charged for a reoccurring subscription 30days after my first purchase, and I haven't even received my original order,. I strongly believe that this company purposely delays orders so that customers can't return them and doesn't allow accounts for reoccurring purchases so that consumers have no way of canceling anything and they get to steal people's money uninterrupted. This whole thing has been incredibly frustrating and action needs to be taken against this company. One star bc I can't select none

Date of experience: December 11, 2022
Florida
1 review
7 helpful votes
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Product may be great, but lack of customer service isn't worth the aggravation. My account was charged 2 weeks ago, and I have yet to hear of the status of my order. All I get are apology emails giving me the runaround.

Date of experience: December 7, 2022
Hong Kong
1 review
2 helpful votes
Follow Nyla G.
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This shampoo and conditioner has a pleasant smell and leaves my thinning hair manageable. The results are finally showing.

Date of experience: December 4, 2022
California
1 review
0 helpful votes
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My mother was so happy when I purchased this set for her! She said her hair became so much softer and smooth after even the first use. And I really enjoyed the smell of this hair product! ;)

Date of experience: December 4, 2022
Mississippi
1 review
0 helpful votes
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We'll see how this goes. Only been using it for a couple days and my hair already feels fuller and softer. Looking forward to seeing what happens after I continue using.

Date of experience: December 2, 2022
Delaware
1 review
2 helpful votes
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No growth yet.
November 22, 2022

The conditoner and shampoo combo really made my hair softer but unfortunately haven't noticed any hair growth yet.

Date of experience: November 20, 2022
Hong Kong
1 review
0 helpful votes
Follow Clara R.
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I started using these products around three weeks ago since my hair is more fine and oily. After the three weeks I have felt the difference in the amount of hair I lose and the overall feel of my hair! The shampoo and conditioner leave my hair soft and smooth. I would recommend to any one

Date of experience: November 19, 2022
NL
1 review
0 helpful votes
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So far the product leaves my hair feeling soft, and the conditioner has a nice scent to it. Will continue using to see if it helps regrow/thicken my hair or not.

Date of experience: November 13, 2022
Dominica
1 review
0 helpful votes
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It's working on giving my hair more volume which is a plus but it's not helping grow more hair. Other than that its great.

Date of experience: October 1, 2022
New York
1 review
0 helpful votes
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Smells really good! A tiny bit goes a long way my hair feels super soft now. Really happy with my hair now.

Date of experience: August 6, 2022
AE
1 review
0 helpful votes
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Let me stop to say AMAZING products. My hair has never been happier. It works miracles for me personally!

Date of experience: July 24, 2022
New York
1 review
0 helpful votes
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I received my first order leaked but the Customer Service was excellent and immediately provided me with a new bottle. Using the shampoo in teh beginning my hair fell off quite much but I think now my hair improves everyday!

Date of experience: July 22, 2022
New York
1 review
0 helpful votes
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Highly recommend
July 18, 2022

Highly recommend! My daughter and I are using the products and we both noticed new growth already. This is unbelieveable!

Date of experience: July 17, 2022
New York
1 review
0 helpful votes
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New baby hair
July 17, 2022

I have really thin and flat hair and I've always wanted to have bouncy curls, and even if I curl them they get straight and flat in few hours. I've been using moerie for 3mo and I really like it cuz it made my hair to have more volume and i have many new baby hair.

Date of experience: July 15, 2022
New York
1 review
1 helpful vote
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I've been using the products for around 4 months and notice an extreme change in my hair. It's stronger, it's longer, it falls out less, the breakage is damn near non-existent. I'm extremely happy with it.

Date of experience: July 8, 2022
New York
1 review
0 helpful votes
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Ive been using it for a month. I can see my hair longer. Inhad just cut it the week before getting it to my shoulders and its now past my shoulders. Will continue to use it. And really recommend it.

Date of experience: July 7, 2022
New York
1 review
0 helpful votes
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I got the growth spray because I was so freaked out and depressed by how much it was thinning... I am thrilled now and feel like ME again!

Date of experience: July 3, 2022
New York
1 review
0 helpful votes
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I love this stuff
July 4, 2022

I love this stuff it's amazing and I love the feel of my hair after I brush it out, I had some problems with shipping but it got resolved

Date of experience: July 3, 2022
New York
1 review
0 helpful votes
Follow Nyla F.
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I've been using this product for around 1.5 years and my hair is no longer falling out. My hair feels so much better, it has grown fuller and healthier.

Date of experience: July 2, 2022