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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
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Here we go again. OK so i ordered two dresses from Modlily.com, received them yesterday one of the dresses has a massive hole on the side. This is absolutely disgusting they be talking people's money and sending them things. I'm not even gonna talk about the fact that the their clothes looks beautiful on their website but horrible in real life. But $#*! that. How the can you send someone a dress with hole in it? I'm bloody DISAPPOINTED fake $#*! website they should get sued
Just ordered a 2 piece bathing suit which looked suitable for plus size (the one with tassles on the top). On the photo the bottoms look high waisted. They really are not and no support in the top which doesn't habe as many tassles on the photo. Plus the material is quite see through Looking at other reviews, I don't think I'll even bother asking for a refund as looking at their policy, you don't get a full refund anyway. I just hope other people read these reviews and place a big order with them. Don't waste your money.
Hi Yvette,
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
I ordered a bathing suit back in early February. It is now May 10 and I haven't seen a thing. The tracking number they gave me is not valid. This is just a waste of my time and money and a complete scam! Then they keep sending me coupons for my next purchase... Don't be fooled by these rip off artists!
Hi Ann,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
I placed two orders within days of each other. It took nearly a month for them to arrive and both orders were wrong. Wrong sizes, and wrong colors. When I asked for a refund, they said I had to provide pictures to prove that the orders looked nothing like the advertised piece. I provided photos, twice! They then said that I should have used the sizing chart. Here's the catch, I did use their sizing chart. I never got my refund! I am still waiting for a response to my complaint
Hi Middy,
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Payment was taken from my account the day I placed my online order. It took over a month to receive my items. ALL of the items were completely incorrectly sized. For example, I ordered a Large (size 8 typically) and the items were more of an extra small or child sizes. Also, the quality is SOOO poor and look nothing like the images online. I firmly believe that this site is owned by the same owners of DressLily and are run out of China. You cannot reach a live person if needed. I am trying to get my money back and have reported them to the Better Business Bureau. Do NOT order.
Hi Carrie,
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.
I placed an order on 04/07/16 at 10:00am. I cancelled the order 04/07/16 at 11:30 after I read online reviews. It is not 05/06/16 and I am still waiting for a refund. They will only correspond online and they have tried to talk me out of cancelling several times. They finally agreed to refund my money but they 'warned' that the processing takes 'long time to bank'. No kidding!
Hi Laurie,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
We will cancel the order and refund if it's not sent yet. But if sent out, it's too late to cancel.
Waited 6 weeks for item when it came it was like something a child had made in first sewing class. Awful, terrible and ill fitting.
Hi Jaine,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.
I recived a plastic bag of crap without an itemized merchandise reciept. The clothing sizes were wrong. I even ordered a size larger because I thought I could have them altered but everything was a size 0. I've been in a battle with their customer service and going in circles. Called them but guess what it's a friggn voice mail that you can't leave a message. I had Visa dispute the charges and Thank-you I was able to recoup some money. MAKE SURE NOT TO DELETE ANY CORRESPONDENCE WITH THEM! You will need it.
Hi Christina,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.
The items took about a month to arrive, but that part doesn't bother me. The items I received were of horrible quality and fit. They look nothing like they look in the picture. Not only are they too small, but the fit is very unflattering and awkward (even in a size bigger, the fit is still awkward. Loose in the wrong places; tight in the wrong places). Their return policy is terrible. I just looked into it. Essentially, they do not allow for a full refund based on not being happy with the item. You have to pay for the postage to send it back to China (VERY pricey, but somewhat expected) and even then, they do not refund 100% if they receive the items and they are unworn w/receipt. Etc. They have an unheard of policy where they only reimburse you 60% and thats if your return is approved (you have to contact them to get it approved before returning). Absolutely ridiculous. Lesson learned.
Hi Dominique,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
Go to Kmart... you will do better! These folks are sending inferior products and it takes weeks to get your merchandise. CHINA disaster!
Hi Dee,
First of all, sorry for any inconvenience that it may bring.
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
Email them to check the accout user as i am not a registered user. And want them cancel the 5 items, but replied just said not able to cancel. Sucks.
Hi
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
Horrible customer service. DO NOT ORDER FROM MODLILY. Tried canceling an order before it was shipped no reply. Submitted 2 tickets and was never contacted by anyone. Tried contacting them by phone does not work. Item was shipped 6 weeks later and does not fit description. Very upset i will never order from them. They're very fast at processing your payment and then totally ignore you to stay with your money. Smh
Hi Bee,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
I also bought a swim suite in March still no sign only 20 dollars but if 100 people spent 20dollers they will now have 2k in their pockets just from one advertisement they should be taken off face book
Hi Geraldine,
We feel sorry that your order is hot sale, The factories ramped up production delay some time, all the orders have been sent out. Please check shipping notification email or login user center to check the logistics information.If you still cannot receive, it will be received within 48 hours.
I ordered a swimsuit from this site beginning of April, still not heard anything from them. My money was of course taken straight away. No way of e mailing them or contacting them either! From reading comments on here I doubt if I will receive it. I do hope to receive it.
Hopeful Client...
Just to let everyone know my swim suit has arrived within the time frame. It fits perfect and the material is really nice. Thank you.
This is a genuine comment from am member of the public!
Hi jackie,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
If you still need help about tracking, please submit a ticket on the website.
I bought 5 items and only one item fits. They will not take my return on the 4 items. The only way they communicate is by ticket. They do not want the clothes back and will not refund my money. Don't order from them!
Hi Dawn,
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
I ordered a tankinI bathing suit, it has no bra top, no support just cheap knit fabric. Save your money it came from China and was 4 weeks from ordering to delivery.
Hi Bonnie,
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
MODLILY WARNING: IF YOU WORK HARD FOR YOUR MONEY, LOOK FOR REASONABLE QUALITY PRODUCT AND VALUE A SCRUPULOUS COMPANY WITH RESPECTABLE CUSTOMER SERVICE, THEN WHATEVER YOU DO, DO NOT EVER PURCHASE FROM MODLILY! They send you product from China and if you have ANY issues with it, they charge you to ship it back and will only refund a portion of your money. It's a scam from CHINA. So consider your purchase as a donation to the children working in their sweat shops and you'll be lucky to receive a product that you can actually ever wear. The product smells of chemicals, is of incredibly cheap materials and won't hold up in the washer, shipping out is extremely slow, the product is odd proportioned in size and the colors are not what is pictured in the image. THESE TYPE OF PRODUCTS SHOULD NOT BE ALLOWED TO BE SOLD ONLINE and with these return policies. It's a rip-off. BUYER BEWARE. Modlily is a horrendous company to give your money to. I have never ordered online with such regrets. I hope I've saved some of you from wasting your money. Shame of you Modlily.
Hi Teresa,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
Absolutely awful company paid £18 for bikini took 6 wk to arrive it was not same colour fabric cheap and see through and massive went straight in the bin wish I'd have read reviews before ordering do not be ripped off by these rogue traders AVOID AVOID AVOID
Hi Linzimarie,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
Bought a dress it came nothing like on the picture they don't give you an adress to return it proper rip off don't buy anything off them nothing but crap robbing gets
Hi Linda,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
I placed an order on 4/12/16 and cancelled it a couple hours later after reading reviews (should have read them first). On 4/14/16 I get an email asking me why I wanted to cancel and was issued a ticket. I get another email on 4/18/16 saying my order has been shipped. I paid for expedited shipping and did not get the package until 4/26/16. The quality, fabric and sizing is awful. Unbelievable. My order came to $166.00. Out of 8 pieces I could only fit 3 pieces. Looking to return the items but the policies and procedures they have... It is not worth the time and money to return. I think they set customers up, take your money because they can get away with it. I will take to Facebook and spread the word DO NOT WASTE YOUR MONEY WITH MODLILY. I've lost $166 to them and I am fuming. NEVER, EVER AGAIN. I WAS FOOLED ONCE BUT I GUARANTEE YOU, I WANT BE FOOLED AGAIN.
Hi
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Hi Rose,
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.