I ordered 2 swimsuits. After I Googled the company, and read all the negatives, I decided to cancel my order. I requested a cancellation within 24 hours of placing my order. They sent a reply saying they were processing my order, again I requested cancellation. Then they told me it would take a little longer before they could ship my order. My reponse, CANCEL. Then they said it would cost $3.00 per item to cancel. Again, CANCEL! Next, they begged me not to cancel. And yet again, CANCEL. 16 days after placing my order I received a notification for shipment of my order. On day 19 they said my order was delivered. Well I didnt receive a thing. I would never order from them, nor recommend them. After further research, I found they go by several different names, all with negative reviews. I now warn people every chance I get. I also noted, that every reply from customer service, is a cookie cutter answer.

I have been negotiating with a Modlily Rep to receive a refund. I did receive half of it in the middle of June. Still waiting on the other half. I contact them daily. They offered to send me the refund transaction number which I am still waiting on. They have not responded to me in a week.

PLEASE DON'T ORDER FROM THEM! IT IS NOT WORTH THE HASSLE!

Update: Modlily is nothing but a SCAM and they are LIARS. They tell me they sent the refund. It's been months now and still no money. They keep telling me to recheck my account. I will never deal with ANY of these China based companies.

I ordered a swimsuit from modlily. I never even received it. What i got was an empty package (which customs had opened and stamped it was opened officially and received empty) that was too small for a swimsuit to even fit in. When i contacted them the first response was that i need to consider the prices and people often have too high of expectations when ordering from them. Their next response was an offer to only refund 30% of what i paid and that i need to understand that it is a loss to their company as well. After i told them that i dont agree and that i would only accept full refund they quit responding to my ticket.

I ordered a couple of swim suits from ModLily.com I referred to the size chart like I was told to etc., and not only did I pay for the shipping to arrive sooner which it did not the swim suits did not fit.
All I want to do it return the suits and get my money back.
I have contacted this HORRENDOUS company well over 5 times and they do not respond. The fact that they don't fit is no ones fault all I want is my money back PERIOD. I'm not asking for the world just like a normal company return my product for my money back. They are not responding to me and I'm going to get stuck with product that does not fit. I absolutely DO NOT recommend this company, stay the he! Away from it!

This is what you expect if you got a tankini. Top part consists of two parts which are sewn upside down. You submitted a ticket and foto.

Adminstrator At: 05/11/2016 14:15:40 PM
You can put the black part down, then it is in the right.
Me At: 05/11/2016 17:20:05 PM
The problem is with the upper black/white part which is attached to the black part upside/down. Strapes should be sewn to the upper border of the white/black part and you see them sewn to the lower edge. And pads inside the bra are also sewn uside/down. It is ipossible to wear this thing because strapes are under your armpits. Don't you see that?
Adminstrator At: 05/12/2016 15:48:44 PM
We are so sorry that our products fails to meet your satisfaction and you can return it back. But it is not worthwhile for you to return according our return policy, you should bear the shipping fee back, it is so expensive and you should wait a long time. As for the one you received, if you really cannot wear them, we suggest giving others as a gift or selling them on line. You will sell them at good price. Thank you. How about we send you some compensation in your store account, you can use it next time. Pls advise

Me At: 05/12/2016 18:07:51 PM
I CANNOT sell or GIVE to somebody a thing that is impossible to wear. Only You can do this. I don't need "some compensation to store account" I want a complete refund to my PayPal account. This is my last and final offer for you or I initiate claim through PayPal.
Adminstrator At: 05/13/2016 11:27:34 AM
Do you mean that you insist to return it with paying the expensive shipping fee?

I placed an order over a month ago. After receiving the package 3 weeks later; the size was incorrect. It took nearly a month for them to provide me with a return address. I had to get very hostile with them and threaten to contact my attorney. They will expect for you to pay your own return postage or they will say keep the items and re-order the right size. What is the right size? You are only going to receive 60% of value of your return. A complete ripoff...

I purchased a set from this so called reputable company. When I took possession of the shirt, the zip at the front was crooked and the shirt was not correct in length. I sent a photos through of the shirt and they responded and told me that it was like the picture. Basically I am blind! After a few emails back and forth and me becoming more pissed off, they have offered me a 15 per cent store credit. What the hell good is that to me. I asked for a full refund or an exchange of the shirt. Both of which have been denied. Oh, I can send it back for a refund but I have to pay for postage again - not.
Will never buy anything from them again and have told all friends. Not go enough mod lily. You want a reputable online store. Treat your customers with respect. We are not idiots and have purchased something from you in good faith. Typical crap that we have to deal with from overseas purchases - my fault...