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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
This company does not typically respond to reviews

We monitor reviews for authenticity

Connecticut
1 review
9 helpful votes
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I purchased a shift dress. I did not do my due diligence and come here to see other reviews. Now I can add mine and hope no one else falls for this scam of a company. The dress came from Sri Lanka. The quality so poor and the sizing is WAY off. Product looks nothing like the one the happy models are wearing on the site. I have tried several times over this past week to get through to their customer service. I have "submitted" ticket after ticket to no avail. At this point I am thinking I may have to just deal with being ripped off for $35. Horrible company. Will never deal with them again. They are truly practicing deceptive advertising.

Date of experience: November 19, 2016
California
1 review
5 helpful votes
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Horrible
November 16, 2016

What I ordered looked beautiful in the picture. But in when I opened my package the quality of the fabric is cheap.
Shame on this company!

Date of experience: November 15, 2016
Georgia
1 review
7 helpful votes
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ModLily is HORRIBLE
November 14, 2016

The quality and sizing are beyond disappointing. It is close to impossible to return as they only offer 60 percent of the paid price and require you to return the items to CHINA and pay the postal. I could not be more disappointed in this company. I do a lot of on line shopping with US and China based companies and have NEVER had a company treat me so poorly.

Date of experience: November 14, 2016
Indiana
3 reviews
35 helpful votes
Follow J B.
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This company is clearly one of a number of others selling online from China. The sizes listed will be MUCH smaller than these sizes in the U.S.A. (cannot comment on other countries... sorry). Expect lower quality merchandise because China does not have to conform to manufacturing standards in the U.S. And based on how they manage issues with merchandise, expect a run-around with requirements for YOU to demonstrate (usually via photos or video) as to WHY the product is wrong for you (size or defect). Shipping will be an issue, as well, if you are in the U.S. because it takes 14-21 days for an item to pass through customs on both ends, with 14 being a miracle delivery. Some shipments could take longer.

Plus-size women and those with a standard U.S. women's figure probably have the greatest disadvantage in purchasing anything produced in China for a non-U.S. Market. (Most of our clothing comes from overseas, such as China, Taiwan, etc.) Chinese clothing made in China and not for Western consumption will not be prepared to accommodate the hips, tummy, shoulders and behinds of the average American woman. The Western body shape is different than that of a Chinese woman, who is typically slim of hip, bust, behind and arms.

Date of experience: November 13, 2016
Michigan
1 review
6 helpful votes
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Cheap JUNK
November 13, 2016

These clothes are poorly made, horrible quality and take forever to arrive. Look NOTHING like the pictures. Stay away! The two dresses I received went from the mailbox to the garbage can. Not even good enough to donate to a thrift store.

Date of experience: November 12, 2016
Washington
1 review
4 helpful votes
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Worst product ever!
November 12, 2016

I went out on a limb here, lurred by the prices, but really, what was I thinking. I bought 3 shirts. One was OK but didn't fit as well as it should have. The other two were terrible. Badly sewn, way too small (I ordered a Med and that is what the tag said but it fit like an extra small. Totally a waste of money. Don't do it. I never will again. Buy something of quality.

Date of experience: November 12, 2016
China
1 review
4 helpful votes
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Total ripoff
November 12, 2016

So, I went out on a limb and ordered something from modlily.com. Don't do it, the site's a total rip-off. I placed the order on 10/25 and it *still* hasn't shipped, but when I asked on 11/9 WTF was going on, I was assured that it would be shipped by 11/11.

Date of experience: November 12, 2016
Pennsylvania
3 reviews
3 helpful votes
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I ordered one size up expecting the clothes from China to run small. There chart sizes are way off in US.

Date of experience: November 10, 2016
Texas
1 review
6 helpful votes
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I ordered a dress on Oct 15 and after complaining to them 2 weeks later they finally mailed it. Today is Nov. 7 and it is still in transit from China. I will never order from Modlilly again!

Date of experience: November 7, 2016
Georgia
1 review
3 helpful votes
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Stay Away
November 7, 2016

I still have not received my dress and the company is in China! I will never order from here again. Sad because clothes are really cute.

Date of experience: November 7, 2016
Alabama
1 review
6 helpful votes
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Ordered dresses 2 weeks ago that said they ship in 24 hours. They are still processing. I think it's a scam! Find another place to shop. Wish I had read reviews before ordering

Date of experience: November 6, 2016
Georgia
1 review
3 helpful votes
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I waited with great anticipation. The wait was not to long. I am sorely disappointed in the quality of my garment. The fabric has a soft silky feel, that's nice, however, it does not appear that it will hold up to washing(no matter, how gentle). I was also disappointed at the weight of the material, it is rather thin, see through and very flimsy. Perhaps the most annoying aspect is the length of the garment, it is billed as a maxi dress. The front barely falls below my knees, the back barely reaches mid-thigh. This garment was purchased for me by my husband at my request, now I don't even want to wear it. I doubt if I will make anymore purchases from mod-lily. I believe I can match this garment with boots to make it work. Oh, by the way, the color was the most disappointing aspect of all. I had already planned how to really make a statement with this garment paired with garments already in my possession. That won't be working out.

Date of experience: November 4, 2016
Australia
1 review
3 helpful votes
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Not true to the picture
November 4, 2016

I ordered a red wine coloured dress but it is only the size of a short top nothing like in the picture where it's just above the knee. I could wear it as a blouse but it is 3 sizes too small.
They offered me compensation of US$7 and said it would cost me too much to return it for exchange.
My first time buying online and I'm very disappointed.

Date of experience: November 4, 2016
Pennsylvania
2 reviews
16 helpful votes
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The S-L-O-W shipping might be worth the wait if you were getting a great deal on some nice clothes; but this is over-priced Dollar Store merchandise. "Item not as pictured or described" is an understatement: the "wine" colored dress I ordered turned out to be a garish orangy red, poorly made of cheap fabric, and the sizing is so far off that, even if I decided I might wear this ugly crap in public, I couldn't. The only thing different in my review of the 2nd dress is that the color is slightly closer to the described/pictured color. Neither is wearable. Returns: too much of an ordeal. Don't believe the website pictures /descriptions! Save your money!

Date of experience: November 3, 2016
Massachusetts
3 reviews
11 helpful votes
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I placed an order for one tunic top to test out the company and process. The top arrived within two weeks and looks exactly like the photos. I normally wear a size 6 (US) so ordered a size Large, understanding that the sizing runs extremely small. The fit is perfect for me (as I am small-chested). The quality of the fabric is fine for casual wear, but at $24 ncluding shipping from China, that is as expected. Overall, I would order again, but one does need to understand that for these prices, we're not getting high-quality but rather trendy clothing at a very low price.

Date of experience: November 3, 2016
Tennessee
1 review
16 helpful votes
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Scam
October 29, 2016

I ordered a dress, was charged for it, but never received it. The order email had a service website. When I went to that site to submit at ticket it kept saying I had an invalid order number and would not let me submit a ticket. The phone number listed does not work. Do not order from this company.

Date of experience: October 28, 2016
Australia
1 review
1 helpful vote
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Couldn't be happier.
October 31, 2016

I placed and paid for my order before I read the reviews so I thought I'd lost my money. However, to my delight and surprise my orders arrived in just over one week and were exactly as ordered. Unfortunately I usually by stretch garments so these were a little tight $#*! the fabric was woven and not stretch. I'll leave them for end of summer when I've lost a little more weight. But I'm thrilled and going back on line to place another order.

Date of experience: October 28, 2016
South Carolina
1 review
9 helpful votes
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Dont do Bussiness with this company unless you are desperate. They will not do returns, they pretend like they are a computer (that doesn't communicate well in English) & ping pong messages back and forth. The clothing is poorly made material that doesn't ever fit well, look right or last long. Bye bye modlily. Never again.

Date of experience: October 28, 2016
Illinois
1 review
12 helpful votes
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DON'T BUY FROM MODLILY
October 27, 2016

DO NOT BUY FROM THIS COMPANY. TOOK WEEKS TO GET PRODUCT THEN IT DOESN'T FIT, ONE SLEEVE LONGER THAN THE OTHER AND COLOR IS WAY OFF. IT IS ALSO POORLY MADE. THIS COMPANY GETS ZERO STARS.

Date of experience: October 27, 2016
Australia
2 reviews
16 helpful votes
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Do not buy!
October 19, 2016

No Star Rating! I would not recommend this site. Sizing was way off. Won't give me address to return and offered only 30% credit. Nearly a week of emails and they still havent resolved refund. Last msg says we will dispatch order asap? What Order? Do not buy from Modlily. Wish is a very good site and cheaper. Refund happily and you do not have to return item.

Date of experience: October 18, 2016