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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
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Customer Service
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Membership Programs
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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Shipping was a little slow almost 3 weeks. But I was impressed with the bathing suit, I will definitely order again.
I placed an order but never received it. I contacted your company and after multiple exchanges, you graciously agreed to refund the purchase price. I really appreciated your customer service staff. Thank you!
Products are proper size, good material, I keep coming back for more. Always get delivery on time, the one time I had an issue it was handled quickly and professionally.
The communication has been excellent with customer service. They keep me up to date on my order and answer questions in a timely manner.
It was a very pleasant experience. The response was quick, less than 24 hours.
The person that helped me responded to my message extremely quickly. They were polite friendly and very accommodating. I would never have a problem dealing with Mod Lily in the future. I enjoy their product and now I have had a chance first and dealing with their sales representative. Thank you so much for your help and kindness. Angela
The representative that handled my inquiry was extremely professional, responded quickly, and too care of my mistake when I ordered. I will definitely recommend Modlily to my friends! Thank you for providing such outstanding customer care!
I've good luck when I'm looking for something different in clothing and there's a lot to chose from and the patterns are beautiful. I'd recommend this website and I'll be shopping again in the future.
Thank you and keep up the great work.
I've ordered from here a lot and always been pleased
I accidentally typed wrong address and they fixed it right away! Huge relief for me
I am very happy with my clothing order. Everything is a great fit and beautiful fabrics.
Moodily noticed a concern about my order and they reached out to me and the service was extremely fast and efficient.
I've chatted with the Customer Service Agent to amend my shipping address. It was fast and easy. My concern has been resolved right away. They have great selections of stylish swimwear as well. Can't wait to get mine!
I ordered 4 items, they came very fast and were exactly what I ordered. Unfortunately 2 of the items I did not like (nice items, just not for me) and submitted them for return. Unfortunately the app process for doing that wasn't clear and I submitted them separately. I was worried I only had one item showing as being returned so chatted in to confirm both can be sent under the same number. The chat representative did not know, couldn't understand and told me to return the item and then they would decide, I asked to speak to someone else and they refused. I ended up emailing support and getting an answer quickly and have since sent my items for exchange. It hasn't been received yet so I don't have the new items but I'm sure they'll be great!
I am new to this site and I was looking for fantabulous outfits something a lil different than my normal style. I definitely found several eye catching styles. I'm a big girl and I needed to find a style that can hide my fupa and I found it here I do have spandex to help make my foundation pop. But the dresses I saw, I just had to have them I will be taking pictures much later like mid 2022 and I will post how I look in them. Some dresses I was looking for comfort, others style, and glamour, formal I found it all here on modlily. Thank you all for such a great web site. I don't shop often but when I do I really shop. Kudos Modlily
Got my shipping address changed to current address. Didn't notice old address when I submitted my order. Thank goodness it got corrected in time.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members