On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
One With
Orvis
Subset
Midnight Hour
The Rogue + The Wolf
Copper Union
Fair Indigo
Knix
Threads 4 Thought
Tiger Mist
Avenue
Civil Society
Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The refund/exchange process was great. I opted for an exchange for a smaller size. I love the swim suite, hoping I receive my exchange quickly as well. My vacation is in May 2022, so fingers crossed I get my exchange swim suit on time!
Quick delivery and excellent service. Upon delivery of the order, Modlily followed up right away to ensure order delivery.
When I saw my friends new bathers I was so impressed with the style. I then searched Modlily website and checked out all the great styles and colours. I ordered and received my new bathers in no time. Great sizing and fits perfectly. Have since ordered another pair.
Thx Modlily
Ordered on March 3rd- paid extra for express shipping and they charged my credit card for FULL order in March. To date, order still has not been mailed out. Customer service continues to say same thing - order in transit, cannot cancel. I would not recommend this company to anyone ~ terrible service.
Ordered three tankini sets but only one had shorts included in pkg. When notifying company I received quick responses and the issue corrected.
Great customer service! I made an error on my order and they weee very accommodating in fixing my error.
I entered my old address in an order and customer service corrected it within two hours. How refreshing to see this in 2022! Kudos!
This person was very helpful and resolved my issue it is a 5
Even tho I went up a size, I probably could have went with my size regular size. Since the armpit holes are a little big, but I figure I would be more comfortable with the extra room. The dress is a nice light weight for those summer weddings.
Delivery was a little later than expected but the quality of the items were lovely. Customer services were very helpful too!
From when looking at the clothing so excited by the beautiful designs and fabrics used. The service excellent and delivery quick very happy truly professional will use again. & true to size AAA+
It was good and I recommend it. I got this beautiful dress whose fabric and color I loved. I will wear it and post videos on Instagram
My order got lost in shipping and was replaced at no extra cost to me. The follow up was terrific... great service!
Just so you know I placed a new order of 2 suits March 30 since I did not feel my first order was not going through. Also I did not confirm first order of one suit. My new order mm************** is the only one that should be correct and confirmed. Thank you
Both dress and bathing suit perfectly. I will be purchasing more items in the future and recommend to family and friends.
After placing my order for 3 swimsuits on a monday, i read the reviews on the sizes and how they fit on Wednesday and realized i may have ordered the wrong size. Checking their website for contacting Modlilly, there was an option to "change size". I was ecstatic! And i was contacted within 12 hours that it was done before being shipped out! Can't wait to receive them! They are all so cute and so affordable! Thank you for excellent customer service!
Responded to my messages in a timely manner and resolved my issue! Thank you!
The customer service rep. Was very kind and made sure that the item would be shipped back to me. She was polite and efficient and took the time to listen to the problem carefully! Thanks for the great customer service!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members