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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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Pennsylvania
1 review
0 helpful votes
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Refund requested
April 19, 2022

I requested a refund on an item which I did not mean to put in my cart. I contacted the company and was contacted immediately and refunded

Date of experience: April 19, 2022
Canada
1 review
0 helpful votes
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Beautiful 2 piece bikini
April 19, 2022

I ordered for the first time and when I received the bikini it was very nice but just made larger, the only problem I had with the whole experience was it cost alot to return and I didn't realize that process, so I'm now out the s/h on my order plus the return shipping.

Date of experience: April 19, 2022
Kansas
1 review
0 helpful votes
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100% happy
April 19, 2022

My issue was taken care of very quickly. 100% satisfied. Look forward to ordering clothes in the future

Date of experience: April 19, 2022
North Carolina
1 review
0 helpful votes
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Sunshine
April 19, 2022

Sunshine was prompt and efficient and handled my request with 100% efficiency! Thanks so much for your support.

Date of experience: April 19, 2022
Virginia
1 review
0 helpful votes
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Never received products order
May 18, 2022

I never received the product ordered, still waiting for a full refund.

Date of experience: April 18, 2022
New York
1 review
0 helpful votes
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Not Satisfied
May 17, 2022

I placed an order March 12,2022 and I still have not received my items. When I tracked the order, it says it has not been shipped yet. Something is wrong here.

Date of experience: April 16, 2022
Australia
1 review
0 helpful votes
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It was fast delivery and the items were beautiful and the fitted me perfect.

Thanks you so much a great experience.

Date of experience: April 16, 2022
Illinois
1 review
0 helpful votes
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Response team
April 16, 2022

The speedy responses to my returns and exchanges was great!

Date of experience: April 16, 2022
Arizona
1 review
0 helpful votes
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Everything went really good
April 13, 2022

Delivery was faster than expected, Quality seems good and if you have trouble, the customer service works immediately. Thank you!

Date of experience: April 13, 2022
New Hampshire
1 review
0 helpful votes
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Satisfied
April 13, 2022

I am satisfied with the service I have gotten. The rep was responsive and courtious in all communications.

Date of experience: April 13, 2022
New Hampshire
1 review
0 helpful votes
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Well made swim suit
April 13, 2022

I am very pleased with my product. It's very pretty and made to last! My swim suit arrived in the mail on time despite a change in address. I would tell all my friends and family to buy from this company.

Date of experience: April 13, 2022
GB
1 review
0 helpful votes
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Prompt action
April 13, 2022

An item I ordered was not available, nor was the replacement. I was informed immediately and when I asked for a refund rather than credit in my account this was dealt with immediately. The clothes I did receive were good quality.

Date of experience: April 13, 2022
Australia
1 review
0 helpful votes
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Customer service
April 13, 2022

I had great and expedient customer service, with my delivery problem resolved with kindness and speed

Date of experience: April 12, 2022
Australia
1 review
0 helpful votes
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Loved the product (which was posted from within Australia) BUT needed to exchange. It would make more sense to be able to return product to address that it was sent from (in Australia) instead of having to send it back to America - making returns not a viable scenario.

Date of experience: April 12, 2022
Illinois
1 review
0 helpful votes
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Good Job!
April 12, 2022

You guys have always been great with returns and reimbursement. Thank you so much

Date of experience: April 12, 2022
Massachusetts
1 review
0 helpful votes
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Excellent customer service
April 12, 2022

I needed to speak with an agent and I was very impressed with the attention I was given! It's refreshing to know ordering can be easy with help, thank you

Date of experience: April 12, 2022
Canada
1 review
0 helpful votes
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Bathing suit
April 12, 2022

Pleasant. I do not need to get any more emails though

Date of experience: April 12, 2022
Pennsylvania
1 review
0 helpful votes
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Help with order
April 12, 2022

Imagine my shock when I reviewed my order but
Saw I hit the wrong size. I
Immediately reached out and had this resolved quickly. Thanks so much for the great customer service.

Date of experience: April 12, 2022
Slovenia
1 review
0 helpful votes
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Help
April 12, 2022

I ordered the wrong size. Thhey changed it and were very fast. I am satisfied.

Date of experience: April 12, 2022
Iowa
2 reviews
0 helpful votes
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Beautiful suits
April 12, 2022

I have not yet tried them on since it's still snowing here.
They did stay in contact with me which a lot of places just does nothing. Great service, great people!

Date of experience: April 12, 2022