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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!














The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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I requested a refund on an item which I did not mean to put in my cart. I contacted the company and was contacted immediately and refunded
I ordered for the first time and when I received the bikini it was very nice but just made larger, the only problem I had with the whole experience was it cost alot to return and I didn't realize that process, so I'm now out the s/h on my order plus the return shipping.
My issue was taken care of very quickly. 100% satisfied. Look forward to ordering clothes in the future
I never received the product ordered, still waiting for a full refund.
I placed an order March 12,2022 and I still have not received my items. When I tracked the order, it says it has not been shipped yet. Something is wrong here.
It was fast delivery and the items were beautiful and the fitted me perfect.
Thanks you so much a great experience.
The speedy responses to my returns and exchanges was great!
Delivery was faster than expected, Quality seems good and if you have trouble, the customer service works immediately. Thank you!
I am very pleased with my product. It's very pretty and made to last! My swim suit arrived in the mail on time despite a change in address. I would tell all my friends and family to buy from this company.
An item I ordered was not available, nor was the replacement. I was informed immediately and when I asked for a refund rather than credit in my account this was dealt with immediately. The clothes I did receive were good quality.
I had great and expedient customer service, with my delivery problem resolved with kindness and speed
Loved the product (which was posted from within Australia) BUT needed to exchange. It would make more sense to be able to return product to address that it was sent from (in Australia) instead of having to send it back to America - making returns not a viable scenario.
You guys have always been great with returns and reimbursement. Thank you so much
I needed to speak with an agent and I was very impressed with the attention I was given! It's refreshing to know ordering can be easy with help, thank you
Pleasant. I do not need to get any more emails though
Imagine my shock when I reviewed my order but
Saw I hit the wrong size. I
Immediately reached out and had this resolved quickly. Thanks so much for the great customer service.
I have not yet tried them on since it's still snowing here.
They did stay in contact with me which a lot of places just does nothing. Great service, great people!
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

