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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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Iowa
2 reviews
0 helpful votes
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Beautiful suits
April 12, 2022

I have not yet tried them on since it's still snowing here.
They did stay in contact with me which a lot of places just does nothing. Great service, great people!

Date of experience: April 12, 2022
GB
1 review
1 helpful vote
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The Good, The Bad and The Ugly
May 12, 2022

Customer service - brilliant 5*
Shipping - appalling 1*
Product - OK but a bit on the expensive side for the quality 4*

Date of experience: April 12, 2022
Australia
1 review
0 helpful votes
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Item took a reasonable amount of time to arrive and was just as pictured/described. Fabric quality was good and fit relative to sizing chart

Date of experience: April 12, 2022
California
1 review
0 helpful votes
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Excellent Customer Service
April 12, 2022

I placed an order and realized I wouldn't receive it when I needed it. I asked to cancel my order and they did it immediately. Very pleased with their Customer Service. I would definitely buy from them again.

Date of experience: April 11, 2022
Canada
1 review
0 helpful votes
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Excellent Customer Service
April 12, 2022

I sent in a ticket on Sunday, April 10th to modify my order. On Monday, April 11th I received a message back to my ticket request that my change had been processed! That's prompt customer service!
Thank you Sunshine!

Date of experience: April 11, 2022
Canada
2 reviews
0 helpful votes
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Five Stars!
April 11, 2022

Easy website to browse. Delivery in good time. Fabulous product

Date of experience: April 11, 2022
Illinois
1 review
0 helpful votes
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Excellent and fast response.
April 11, 2022

When I realized that the shipment wouldn't make it to me in time, I contacted you online and the issue was immediately resolved.

Date of experience: April 11, 2022
Pennsylvania
2 reviews
0 helpful votes
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Return and Refund
April 11, 2022

2 of the 3 tops I ordered were too small. I kept one - it is great. I sent the other 2 tops back to the return address on the package. I have already received my refund. Thank you. You have responded quickly. Thank you.

Date of experience: April 11, 2022
Louisiana
1 review
0 helpful votes
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It was great
April 11, 2022

Everything was great, easy shopping, ordering and got it in a timely matter. It fit perfectly!

Date of experience: April 11, 2022
Wisconsin
1 review
0 helpful votes
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Swimsuit
April 11, 2022

I ordered a two piece swim suit! The top was too big. I sent back and exchanged for a smaller size and everything went well. The two piece suit is well made and lovely. Their sizes seem to be true to size! Very pleasant experience!

Date of experience: April 11, 2022
Ohio
1 review
0 helpful votes
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Great service
April 11, 2022

Great service! Worked really quick to resolve the issues!

Date of experience: April 11, 2022
Pennsylvania
1 review
0 helpful votes
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Very satisfied
April 11, 2022

Everything that I bought so has been the right size. Very satisfied with your clothing

Date of experience: April 11, 2022
Florida
1 review
0 helpful votes
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Some fit some don't
May 11, 2022

The order took what seemed like forever to get here. Then the swim suit I was excited about is to big in the bust. How do I exchange it?

Date of experience: April 11, 2022
New York
1 review
0 helpful votes
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Thumbs up
April 11, 2022

Great company and quality service and merchandise!

Date of experience: April 10, 2022
Australia
1 review
0 helpful votes
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Swimwear
April 10, 2022

Lice this company. Parcel arrived wgen they said. My items were great quality. I bought a medium in all 3 swimsuits which were great. I am 58kg, 170cm and bust 96cm

Date of experience: April 9, 2022
North Carolina
1 review
0 helpful votes
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New customer
April 9, 2022

Great. Swimsuits fit great and lots of selections. Site was easy to use.

Date of experience: April 9, 2022
Idaho
2 reviews
1 helpful vote
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Dishonest
May 9, 2022

I paid $20 extra to get my dress by time I needed it. Only now the tracking says it will not get here in time. They will not even refund my shipping charge. This is not the first time I've had issues with them but it will be the last.

Date of experience: April 9, 2022
Indiana
1 review
0 helpful votes
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Ok!
April 9, 2022

Not enough communication! Scary. Took too long to get my purchases.

Loved all items bought and plan on buying more of other items.

Date of experience: April 9, 2022
Texas
1 review
0 helpful votes
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QUICK AND EXCELLENT SERVICE
April 9, 2022

I sent an email because I had not received my merchandise and had a response by the morning. That was great, fast, and very helpful. Of course, I received by package that same day and then I felt bad. My merchandise was what I ordered and as before, fit me. Love your fast response and love your merchandise. I give the individual a 10 star rating.

Date of experience: April 9, 2022
Georgia
1 review
0 helpful votes
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Cute!
April 9, 2022

Swim suit was much better than I expected. So cute and colorful and the fit is good!

Date of experience: April 9, 2022