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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!














The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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I have not yet tried them on since it's still snowing here.
They did stay in contact with me which a lot of places just does nothing. Great service, great people!
Customer service - brilliant 5*
Shipping - appalling 1*
Product - OK but a bit on the expensive side for the quality 4*
Item took a reasonable amount of time to arrive and was just as pictured/described. Fabric quality was good and fit relative to sizing chart
I placed an order and realized I wouldn't receive it when I needed it. I asked to cancel my order and they did it immediately. Very pleased with their Customer Service. I would definitely buy from them again.
I sent in a ticket on Sunday, April 10th to modify my order. On Monday, April 11th I received a message back to my ticket request that my change had been processed! That's prompt customer service!
Thank you Sunshine!
Easy website to browse. Delivery in good time. Fabulous product
When I realized that the shipment wouldn't make it to me in time, I contacted you online and the issue was immediately resolved.
2 of the 3 tops I ordered were too small. I kept one - it is great. I sent the other 2 tops back to the return address on the package. I have already received my refund. Thank you. You have responded quickly. Thank you.
Everything was great, easy shopping, ordering and got it in a timely matter. It fit perfectly!
I ordered a two piece swim suit! The top was too big. I sent back and exchanged for a smaller size and everything went well. The two piece suit is well made and lovely. Their sizes seem to be true to size! Very pleasant experience!
Great service! Worked really quick to resolve the issues!
Everything that I bought so has been the right size. Very satisfied with your clothing
The order took what seemed like forever to get here. Then the swim suit I was excited about is to big in the bust. How do I exchange it?
Lice this company. Parcel arrived wgen they said. My items were great quality. I bought a medium in all 3 swimsuits which were great. I am 58kg, 170cm and bust 96cm
Great. Swimsuits fit great and lots of selections. Site was easy to use.
I paid $20 extra to get my dress by time I needed it. Only now the tracking says it will not get here in time. They will not even refund my shipping charge. This is not the first time I've had issues with them but it will be the last.
Not enough communication! Scary. Took too long to get my purchases.
Loved all items bought and plan on buying more of other items.
I sent an email because I had not received my merchandise and had a response by the morning. That was great, fast, and very helpful. Of course, I received by package that same day and then I felt bad. My merchandise was what I ordered and as before, fit me. Love your fast response and love your merchandise. I give the individual a 10 star rating.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

