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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
This company does not typically respond to reviews

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Easy to to get help
April 26, 2022

I ordered the wrong swimsuit and was able to cancel and replace with the right one.

Date of experience: April 26, 2022
Washington
1 review
0 helpful votes
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Excellent service
April 26, 2022

Ordered and paid for the same item twice by mistake. This was noticed by Modily and refund for one was made

Date of experience: April 26, 2022
Australia
1 review
0 helpful votes
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Value for money bathing suit
April 26, 2022

My wife found a two piece bathing suit on ModLily and the website showed excellent pictures and sizes. The website was easy to use and the item was spot on for fit and size. The item was well packed and was dispatched with tracking detail. All in all an excellent buying experience and would recommend ModLily

Date of experience: April 26, 2022
Minnesota
1 review
0 helpful votes
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Sent back for larger size
May 25, 2022

Horrible I will never recommend you to anyone living. I have been writing to you since March…Then informed I need to pay return shipping which I promptly. April 24 no suit! Unacceptable. This is All True! I have the documents to prove!

Date of experience: April 25, 2022
Michigan
1 review
0 helpful votes
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Refund
April 25, 2022

Excellent services and communication and notification of refund very good

Date of experience: April 25, 2022
Australia
1 review
0 helpful votes
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Absolutely great.
The emails I sent to modlily were answered if not straight away but in a few hours of sending them.
Answered with proper communication
Even the bathers were packed exceptionly perfect. Only reason I returned was first time bought clothing on line. They didn't fit my body shape (to small) I'm best to try on in a shop. They were so well made but didn't wanna keep sending back an forth trying different sizes.
But sincerely so impressed with your company in everything you do an done.
No issues returning the outfit
No issues with my refund
Very professional
Absolutely recommend to young an older
Thank you
Keep up the good work.

Date of experience: April 24, 2022
Kentucky
1 review
0 helpful votes
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Modlily shopping
April 23, 2022

Love all the selection of bathing suits the only issue I have is shipping takes way to long

Date of experience: April 23, 2022
Georgia
1 review
2 helpful votes
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Worst online shopping experience ever!
May 22, 2022

I ordered over a month ago and my items have yet to be shipped from the warehouse. I have reached out multiple time and keep getting the same responses. I reached Out today April 22nd and she sends me a chat that says delivery date April 12 - April 23rd and my items haven't even shipped. She was more concerned about the bad rating i gave them than the fact that i spent well over 100.00 on items that haven't shipped out yet. I will never order from here again.

Date of experience: April 22, 2022
Hawaii
1 review
0 helpful votes
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Swimsuit
April 22, 2022

I'm so happy with my swim wear, good quality before colors. Fast shipping. Would definitely order again.

Date of experience: April 22, 2022
GB
1 review
0 helpful votes
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Refund
April 22, 2022

I cancelled my order and asked about full refund excellent service regarding getting money back no problems.

Date of experience: April 22, 2022
Vermont
2 reviews
0 helpful votes
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Always quick response time.
April 21, 2022

I love that I can ask a question and within a day I have a response. Such quick service! I also love the items I
Have ordered thus far. Quick service and great products make me :).

Date of experience: April 21, 2022
Idaho
1 review
0 helpful votes
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Great service
April 21, 2022

Very good customer service. They took care of my needs. Thanks!

Date of experience: April 21, 2022
Belize
1 review
0 helpful votes
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Great service!
April 21, 2022

Very responsive! I needed to return a number of pieces due to them being too small and their responses very very quick and helpful.

Date of experience: April 21, 2022
Florida
1 review
0 helpful votes
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Swimsuit tankini
April 21, 2022

When I looked at the top online and purchased it I couldn't tell it was open on the sides. You can see my fat through the openings

Date of experience: April 20, 2022
North Carolina
1 review
0 helpful votes
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Not sure yet...
May 21, 2022

Have not had any communication on my orders until today and said one item is out of stock. The orders said originally that they would be here no later than April 18,2022 and it is now April 20th and do not see where it has shipped or any orders being taken care of. Would appreciate some correspondence...

Date of experience: April 20, 2022
Maryland
1 review
0 helpful votes
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Love Every Item
April 20, 2022

I just love every item that I have received from ModLily: 3 different styles of earrings, rings for my granddaughter, & 2 Beautiful bathing suits. I have some more items that I hope to be getting soon.

Date of experience: April 20, 2022
GB
1 review
0 helpful votes
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Good service
April 20, 2022

Kept in touch and answered every enquiry promptly.

Date of experience: April 20, 2022
Indiana
2 reviews
0 helpful votes
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Order/ Email questions
April 19, 2022

I wrote because I was having trouble getting on the email website with my email. And when I did finally get on, it said there was no order associated with the account. The reply was very timely and helpful each time I wrote back. I was assured that my order had gone through and got help with my email issues. The promptness and efficiency was most appreciated

Date of experience: April 19, 2022
Pennsylvania
1 review
0 helpful votes
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Refund requested
April 19, 2022

I requested a refund on an item which I did not mean to put in my cart. I contacted the company and was contacted immediately and refunded

Date of experience: April 19, 2022
Canada
1 review
0 helpful votes
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Beautiful 2 piece bikini
April 19, 2022

I ordered for the first time and when I received the bikini it was very nice but just made larger, the only problem I had with the whole experience was it cost alot to return and I didn't realize that process, so I'm now out the s/h on my order plus the return shipping.

Date of experience: April 19, 2022