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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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We monitor reviews for authenticity

California
2 reviews
0 helpful votes
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Great customer service
May 5, 2022

They helped with my delivery questions promptly, and when my items arrived they looked beautiful, and fit perfectly

Date of experience: May 5, 2022
Indiana
2 reviews
0 helpful votes
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Jumpsuit
May 5, 2022

Other than the shipping I love the jumpsuit. It needs a few alterations to fit my unique shape but I love it.

Date of experience: May 5, 2022
South Carolina
1 review
0 helpful votes
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Modily provides great women's clothes at unbeatable prices. No problems picking out, sizing and purchasing items. Fast shipment with good communications.

Date of experience: May 4, 2022
Ohio
1 review
0 helpful votes
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Product never came
June 3, 2022

I spent $110 and paid for "expedited shipping" and over a month after I was supposed to receive my "expedited" order, it still hadn't arrived. I went back and forth with their so called customer service who gave me the run around and after several complaints of why my tracking showed the package in California for over a week the Illinois for weeks then back in California then Illinois again for weeks they offered a refund of "$9.434" of the $15.99 I spent on expedited shipping which their amount didn't even make sense. I put a claim in through PayPal and it only took days before I was refunded my whole amount of $110. I'm not convinced that my items were ever shipped. Beware of this company!

Date of experience: May 4, 2022
Wyoming
1 review
0 helpful votes
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Great product, shipping delays
May 4, 2022

Great product, quality and fit, cs always got back to me when I ask a question. My only problem was shipping too way longer than you said.

Date of experience: May 4, 2022
New York
5 reviews
0 helpful votes
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Excellent service!
May 4, 2022

Every time I had a question about my order, I was answered quite quickly. This company is highly recommended by me for all your future purchases.

Date of experience: May 4, 2022
GB
1 review
0 helpful votes
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Longer delivery than expected
June 3, 2022

Disappointed at the delivery times although they did email to say there would be a delay.

Date of experience: May 4, 2022
Florida
1 review
0 helpful votes
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So far so good...
May 4, 2022

I had made a shipping address mistake, went through the proper procedures, and had a reply within hours stating they fixed it... What a relief. Can't wait till my pkg. Arrives.

Date of experience: May 3, 2022
Georgia
1 review
1 helpful vote
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Poor shopping experience
June 3, 2022

I am very disappointed in my shopping experience. I have an order that is paid and still have not received my items from a month ago. This seems to be an unreliable company that does not follow up with customers.

Date of experience: May 3, 2022
Texas
1 review
0 helpful votes
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Item shipped after several weeks
June 2, 2022

Edit #2: I did finally receive my order on 05/09/2022. The swimsuits were of good quality. The only frustration was the shipping. If it was going to take nearly a month to get the items, it should have stated so on the website instead of shipping in "1-3" days. However, as promised, I am updating my review to reflect the fact that I did get my order, and everything was in good condition. I'm not sure now whether I would order from them again because we did love the swimsuits, but it just took so long to get them. We will only order IF we have plenty of time before the items are needed.

Edit #1: I just received tracking information for my order and am updating my review as a result. I do have tracking information now. The estimated date of delivery is 5/13/22. I will update again if the order is satisfactory once we have received it.

I made an order on 04/16/2022. As of today's date (05/03/2022), the order still hasn't shipped. My order clearly states that processing takes 1-3 days. Their FAQ on the website states 4-6 days for processing with potentially longer times of 6-10 days. We have surpassed all of those timelines and I still don't even have tracking information.

Date of experience: May 3, 2022
Oregon
1 review
0 helpful votes
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Very helpful!
May 3, 2022

They were very helpful in contacting the shipping company when my order didn't arrive

Date of experience: May 3, 2022
GB
1 review
1 helpful vote
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Still waiting
June 2, 2022

So dissatisfied with delivery from this company! Ordered beginning of march and still waiting! Hope these items are sent soon or I want my money back

Date of experience: May 3, 2022
Australia
1 review
0 helpful votes
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Fantastic product
May 2, 2022

Fast and efficient and very prompt and polite in all communications. I would recommend this product and this company

Date of experience: May 2, 2022
Ohio
2 reviews
2 helpful votes
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2 months and items didn't ship. Was strung along then they gave me store credit instead of a refund.

Date of experience: May 2, 2022
New York
1 review
0 helpful votes
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Leaf print spaghetti swimsuit
April 29, 2022

Excellent, very courteous and helpful. Was also very patient.

Date of experience: April 28, 2022
Canada
1 review
0 helpful votes
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Superb Service
April 28, 2022

This is my first time shopping on Modlily and I must say that the customer service was excellent! They went above and beyond to make me a satisfied customer!

Date of experience: April 28, 2022
Australia
1 review
0 helpful votes
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Great product
April 28, 2022

Sizing is true and product looks exactly as advertised.

Date of experience: April 28, 2022
California
1 review
0 helpful votes
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Bathing sit
April 27, 2022

I needed a new bathing suit, I ordered a beautiful yellow and black tankini. Paid extra shipping. My suit arrive on time, it's beautiful and it fits to perfection
Thank you

Date of experience: April 27, 2022
New York
2 reviews
0 helpful votes
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Awesomeness!
April 27, 2022

The 3 bathing suits are beautiful in every way! Material, quality, colors are great. Very satisfied

Date of experience: April 27, 2022
California
1 review
4 helpful votes
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Scam!
May 27, 2022

I ordered 2 bathing suits March 9th. I was sent an email "shipping notification" on March 18th. Here it is April 27th and I still have not received my package. I emailed them numerous times asking what's up and they said my package is stuck in the where house waiting for government to release. I call bull $#*!. This site is a SCAM!

Date of experience: April 27, 2022