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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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Having a good understanding of the COVID-19 crisis, updates on transit destinations could've been monitored a lot better. However, response inquiries to ticket submissions were timely, professional and polite in nature.
I submitted a question about an item and got a response in less than 24hrs. It was clear and understandable. Great customer service.
Reason I dont give 5 star review is only because of the almost 2 months delay due to the Covid 19 outreach again this shop experienced in the Beijing Warehouses. However, I commend customer service. They always keep you posted and reply back to your ticket questions to their best. All the items I ordered are great quality they are true to your Size. I am US 4-6. Iam 5.5 feet tall and 135 pounds. They come individually packed, presentable. They are perfect and very comfortable. I cant wait to wear my pink Top & bottom set! I was also impressed with a white TShirt I randomly ordered to test the quality because it had Sunflower details in the front and I love Sunflowers! I liked it so much very soft and breathable material. I steamed it assap at home and put it on. Ideal for Miami Summer days
Aside from the period of time one must wait for the ordered items to arrive, the blouses I order are always to my liking. I will continue to use ModLily in the future.
Customer service was excellent. There was a delay from the manufacturer, and I was notified immediately. Once shipped, I received updates to my satisfaction. The suits are of good quality; the colors are vibrant, just as pictured. I will purchase from them again.
Takes so time to receive, but so worth it. Exactly as advertised, and fit perfectly!
I encountered trouble on the website when I was returning my products. I reached out for help and didn't hear back from anyone for a month. I then was refused any kind of return or refund because it was past the 30 day mark. I tried several times to explain the situation. The only thing I was offered was 10% off my next purchase. Hahahahahahahah…."next purchase!?" I was also told that they will "Improve their customer service in the future." I'm still trying to understand how that helps my current situation. I would never buy anything off this website again.
My item was delayed for an extremely long time. It finally arrived after contact with Modlily.
I ordered merchandise in March and as of May still had not received it. I reached out to ModLily as I have placed many orders with you. Thank you for following up with me & making sure my merchandise was delivered.
I ordered 3 items from Modlily and received 2. As of today I still do not have the 3 item. An email was sent to me and said they could not confirm a date because the plant is closed in Shanghai due to Covid and I could cancel. I did and then got a message that it would take 10-20 days to go back into my bank account. I responded back very unhappy about this since it only took minutes for it to come out of my account. A few minutes later I got a message that I was refunded 11.51 but it could take a few days before it would go into my account. So I paid 19.79 + tax and do not understand why I am not getting my full refund. It has been 6 weeks that I have been waiting patiently and now this. Don't trust or use this site.
I will definitely order again, I ordered 2 bathing suits and the fit perfect and were as pretty as they advertised, delivery took a while but worth the wait and they kept in touch with me throughout the wait.
Love the clothing items! The support team is very helpful and understanding.
My order was delayed like many others due to supply chain issues. Your customer service department kept me informed and immediately responded to my questions.
I had a very good experience with this seller. I had a problem and the seller understood my situation immediately, and the problem was solved in less than 5 minutes.
The swimming suit I bought are too small for medium, I didn't realize that your product comes smaller than the size it called for
They have great customer service! The website was messing up and my order went twice, they contacted me immediately and refunded one of my orders.
Ordered swimwear for my wife, had to wait past the last date for receiving it but that was the fault of the carrier. Entirely happy with the process.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members