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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
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Returns
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
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Came before the expected delivery date. Very happy with both swimsuits. Will recommend highly to anyone that wants cute clothes.
The swimsuit is not true to size. Customer service was horrible to get them to respond. I returned which was an ordeal. It also took forever to receive the package. Will not order from them again.
I ordered 3 bathing suits but delivery kept being delayed so I canceled order. My refund was received in a timely manner.
My order was lost in the mail. M************** reached out to me asking how everything was. The tracking number showed that it was delivered, but I never received it. M************** helped me resolve the issue, assuring me they would do everything necessary to make sure I received my items. And I did! It was found an delivered to me. M************** followed up with me often and took great care of me!
Ordered 5 tops in early April. Waited and waited for delivery. Company responded every time and gave an honest explanation. Finally received order about a month and half after ordering. Everything was a perfect and just as lovely as advertised.
I bought several tops, a bathing suit, pull on shorts, dress and bottoms 4 different orders and i was very pleased with the quality and the fit. I also chatted with staff and found them to be very professional and helpful with answering my questions.
I've purchased many items from their site. They're of good quality. They fit according to their size guide which is always wonderful! I've worn them all several times and washed them in hot water and they are
Still holding up. The seams are sewn well and the items look beautiful, even after months of wear!
Since the items are coming out of China / Shanghai, they, as well as many other products have sometimes suffered delays due to shipping problems. They still do arrive and they're in great shape!
I live in Colorado. I ordered 3 swimsuit from Modlily in February 2022. In a week i sent them back at my EXPENSE since they didn't fit right correctly. After not receiving my $105+ back on my card for a couple of weeks. I talked with the service person online since they don't have an arrangement to speak to a supervisor. She explained that I needed my mailing receipt from the Post office. My husband thought that this was all taken care of and he shredded it along with other receipts. I have gotten in touch with this company 2 times a week since and was told a lie over and over. They would say wait 12 hours and we will take care of this. It wasn't until this month May 2022 that I was told by an upset gal that I will never get my money back without that receipt. They know exactly what I ordered because they sent me a picture of it. It is not my fault that they don't check items in as they are returned. By the way, both me and my husband got specific direction as to where to send it back and followed it. I probably have contacted Modilily 20 times since I sent them back. I will never order from them again and warn my friends and relatives of there scam. Tina Harris *******648 USA
I like the swimsuits I ordered but it takes entirely too long to get them. It took over a month to receive my merchandise. Next time I will order locally.
Took a long tome to recieve my order, one item was canceled, but customer service was good.
The dress is very beautiful and I will order again, just know it takes at least a month!
Even though it took some time to receive, I am very pleased with all the items I selected.
Just a quick word to say I am very happy with the clothes I ordered from ModLily! They fit beautifully and I have received numerous compliments. I couldn't be happier!
One item I ordered was out of stock and was concerned I wouldn't get a refund but I did and was very appreciative. I like how the rest of my suits fit. Thank you!
My situation was dealt with very promptly and all the emails I sent concerning my order were responded to very quickly!
The issue was resolved within a very short period which nowadays is hard to experience and I'm happy with how everything was dealt with.
The team was also very polite, friendly and honest!
It's nice to know there are businesses out there that still value such good qualities!
Thank you so much, Modlily team!
Kindest Regards,
Vanessa.
I was sent email saying a part of the order was shipped, the rest they had no idea when I would receiveitems items. I was told I could cancel my order. When I tried to customer Debbie's would not let me cancel.
The swimsuit is great but shipping and handling takes too long. It took over a month to receive my order. I like many of the other swimsuits and clothes but I will not order again. The summer will be almost over before I get them
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members