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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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Australia
1 review
0 helpful votes
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Lost item dress
May 24, 2022

Great communication

Great result being they are going to resend the dress so hopefully this time it shall arrive as it is a stunning frock xx

Date of experience: May 24, 2022
Georgia
2 reviews
0 helpful votes
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Great features
June 23, 2022

ModLily looks great on slender people and their models. But when I get them home and try on most every thing I buy is snug fitting when it shows it loose fitting... and I ordered it according to the size chart. I am not sure if I will keep the swimsuits I ordered. They look ok but they are a little snug on

Date of experience: May 24, 2022
Canada
1 review
0 helpful votes
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Excellent communication
May 24, 2022

Very helpful to be able to communicate and search for any problems

Date of experience: May 24, 2022
Kentucky
1 review
0 helpful votes
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Great Customer service 10 stars
May 24, 2022

Wonderful, Sunshine done a super job taking care of my issue and she wants fast. Very pleased

Date of experience: May 23, 2022
Georgia
1 review
0 helpful votes
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Quick answer
May 24, 2022

Communication was fast and effective. I confirmed my shipping address.

Date of experience: May 23, 2022
Massachusetts
1 review
0 helpful votes
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Bathing suit
May 23, 2022

I ordered a sunflower bathing suit & a pair of black gauze pant, tie at the ankle. Both are quality fabric & perfect fit. I rate a perfect 10!

Date of experience: May 23, 2022
New York
1 review
0 helpful votes
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Bathing suits
May 23, 2022

I was quite pleased with the three bathing suits I received. The fit was excellent and the quality of the material was surprisingly good. I ordered two single swim dresses and bottoms separately. The colors were vibrant as shown. Will not hesitate to order from this store again.

Date of experience: May 23, 2022
Illinois
1 review
0 helpful votes
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Swimsuit Issue
May 23, 2022

I ordered 2 swimsuits and I received 3. I contacted you to see about getting the "extra" suit back to you. A few emails back & forth and the issue was resolved. Other than receiving way too many emails/advertisements a day, my experience was fantastic and I LOVE the swimsuits.

Date of experience: May 23, 2022
Connecticut
1 review
0 helpful votes
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Customer service
May 23, 2022

This product didn't work for me but customer service worked w/me & made it right!

Date of experience: May 23, 2022
GB
1 review
0 helpful votes
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My order
May 23, 2022

Really helpful and excellent service. My 2 beach dresses are fabulous and really good quality. Thank you Modlily

Date of experience: May 23, 2022
North Dakota
1 review
0 helpful votes
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Kay Barker's Review
May 23, 2022

Satisfied with service. I appreciated the emails that gave me information.

Date of experience: May 23, 2022
Wisconsin
2 reviews
0 helpful votes
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Love my items
May 23, 2022

I like shopping with Modlilly as they always have new and interesting clothing. I do not have a problem finding my size and the clothes fit just right.

Date of experience: May 23, 2022
Australia
1 review
0 helpful votes
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As described
May 23, 2022

Took a few weeks for delivery, but that was expected. Item is as described. Would buy again form this store

Date of experience: May 22, 2022
Ohio
1 review
0 helpful votes
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Refund assistance
May 22, 2022

An item I ordered was not shipped. When I contacted Modlilly they quickly refunded my card for the item.

Date of experience: May 22, 2022
Australia
1 review
0 helpful votes
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New swimmers
May 22, 2022

Had to wait a bit but they look great and I'm sure will wear them in summer

Date of experience: May 22, 2022
Florida
1 review
0 helpful votes
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Long delivery time
May 21, 2022

Love swimsuits, took so long to ship. Several Months

Date of experience: May 21, 2022
GB
1 review
0 helpful votes
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Got there in the end!
May 20, 2022

Ordered 2 costumes in February, arrived in May! I must say I was worried I wouldn't receive them, but contacted them through fb messenger, my order was chased, apparently it was lostwas re ordered and came in great condition. Fabulous swimming costumes, just a pity it took sooo long.

Date of experience: May 20, 2022
Canada
1 review
0 helpful votes
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Recent order
May 19, 2022

Modlily was very good at responding to my inquiries.
Order was as ordered.

Date of experience: May 19, 2022
Georgia
2 reviews
0 helpful votes
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Great Service!
May 19, 2022

Unfortunately, I did not receive my order. I immediately notified everyone. It turns out that my payment account was hacked and had inserted a different delivery address. Modlily staff were wonderful! They worked with me each step and even replaced my order. It was not even their fault. What great service! I will always buy from them and recommend them to others. Their representative was fantastic!

Date of experience: May 19, 2022
AE
1 review
0 helpful votes
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Amazing experience so far!
May 19, 2022

So far I have ordered a few items... they have been easy to order, arrived in an efficient time, the sizes are perfect fits for the size selected, the quality of clothes are great, the price of items is really good and there are so many options and great styles to choose from. It has been a great experience so far and I am happy to say I will order more and more in the future... thank you!

Date of experience: May 19, 2022