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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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Indiana
1 review
0 helpful votes
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Wonderful Swimsuuts!
May 30, 2022

Swimsuits! Swimsuits that I ordered exceeded my expectations. They look exactly like they do on the website, great fit, great quality!

Date of experience: May 29, 2022
Australia
1 review
0 helpful votes
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Seamless process
May 30, 2022

Order was easily done and the ongoing update on the arrival of my product was much appreciated. Sizing and quality of my garment ordered was excellent.

Date of experience: May 29, 2022
Florida
0 reviews
0 helpful votes
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Still Waiting
June 28, 2022

Had to leave for vacation without the items ordered. Created a "ticket" before I left. That order arrived while I was away. However, still experiencing delays on my most recent order.

Date of experience: May 29, 2022
GB
1 review
0 helpful votes
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Really surprised
May 29, 2022

I ordered three tops and they came so quick and the were a lovely fit. I am a bigger girl and always find it hard to get a good fit bit I was really pleased with these and will definitely be ordering from them again!

Date of experience: May 29, 2022
Florida
1 review
0 helpful votes
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New customer
May 27, 2022

All items are quality material, fit well, and look great on. I get so many compliments.

Date of experience: May 27, 2022
Canada
1 review
0 helpful votes
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First order
May 27, 2022

I would like to say that I am very pleased with my order.
I would order again.

Date of experience: May 27, 2022
West Virginia
2 reviews
0 helpful votes
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Ordered swimsuit and received it without any problems. Fit is great and cost was very reasonable. Love the colors in the swimsuit.

Date of experience: May 27, 2022
Minnesota
1 review
1 helpful vote
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Terrible experience
June 26, 2022

My first shipment was delayed several weeks. I was disappointed to learn for an exchange I had to pay again the s/h costs.

Date of experience: May 27, 2022
Florida
1 review
0 helpful votes
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Didn't want to return to me $10
June 26, 2022

It wasn' t even 10 it was 9 something. I returned two bathing suits last year in September but I never received my money. Because it was an international thing I didnt even bother to ask for the money. So now I asked since I decided to buy from them again. They first said they would give it to me and I decided to ask about the money to a pair of earrings that I never received. They said that I should return in order to get that. I said " how can I return something I never received". Anyway, this went on and on like 3 times and I was like I'm not giving up. There doing this to mess with me til I give up but that won't happen. Finally they said they would give me it and they did. But, when I call PayPal about the other money I hadn't gotten that. They kept saying "Yeah, you're getting it". "Ok but when I have been waiting and asking for this even longer than for the earrings. I should have had that a long time ago"

Anyhow, so now they gave me my money for the 2 bathing suits minus the 9 something for the earrings. So long story short: I got my money for the returned items, but not the one's that weren't returned. Mind you, they showed me a pic of how they send the stupid earrings and said "maybe you didn't see them because it's small." Look at the picture of how they come wrapped. That does not look small to me!

There is cute clothes like there's in other stores that hear you out so it's better to look elsewhere. If I wouldnt have gone through the hassle of writing to them they wouldn't have even given it back even after returning it. So yeah take it into consideration. And there's no phone to call. U need to communicate with someone that kind of understands you thru email.

Date of experience: May 26, 2022
NL
1 review
0 helpful votes
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Past perfect
May 26, 2022

Past perfect precies zoals t plaatje. 1 nadeel... duurt lang voordat t verstuurd wordt

Date of experience: May 26, 2022
Canada
2 reviews
0 helpful votes
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Beautiful clothes
May 26, 2022

Easy and friendly online order. Received what I ordered. Fits perfectly. The delivery date is accurate. Received updated tracking of my order. I just placed another order.
Thank you!

Date of experience: May 26, 2022
Canada
1 review
0 helpful votes
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Unsatisfactory
June 25, 2022

I recently received my pants and top. Very poor quality for what I paid. I purchased a bathing suit and I was pleased with it so that's why I purchased a top and pants. Won't buy anything else.

Date of experience: May 25, 2022
Wyoming
1 review
0 helpful votes
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Excellent customer service
May 25, 2022

Quick response to my request for a change in shipping! Thank you!

Date of experience: May 25, 2022
Ohio
1 review
0 helpful votes
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I ordered from Modily on 2/18/2022. They withdrew $120.42 from my account. It is 5/25/2022 and I still have not received my order. DO NOT ORDER FROM THIS COMPANY!

Date of experience: May 25, 2022
Arizona
2 reviews
1 helpful vote
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One piece tankini top
May 25, 2022

I do like the design of the bathing suit. It does fit a little snug, I think it runs a little small. The only thing I saw that kept me from giving it 5 stars, is the bottom of the suit with the blue strip around the bottom looks like someone forgot to hem it. It just looks like a piece of cut fabric. Otherwise a nicely made and designed swim suite.

Date of experience: May 25, 2022
Virginia
1 review
0 helpful votes
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Customer service
May 25, 2022

It was my very 1st order that was supposed to be no postage charge yet I had to pay a small amount ($4.06) to pick it up.
I then had to exchange an item due to size and had trouble getting return label printed.
When item got back I was informed I had to pay postage to get the correct size item sent.
I asked for a refund on postage I already paid on original shipment. Customer service adjusted postage, but I messed up when I went to PayPal (as guest) and paid the full $9.99 amount. Customer service again took care of it and issued a refund to PayPal on my credit card.
As you can probably tell I rarely shop online for anything, but this great customer service is why I would purchase from modlily again.

Date of experience: May 25, 2022
Canada
1 review
0 helpful votes
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Great Customer Service
May 25, 2022

My item was delayed and I contacted them as I had not received it in a while. They were quick to respond and my complaint was dealt with to my liking.

Date of experience: May 25, 2022
North Carolina
1 review
0 helpful votes
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Blue dress
May 25, 2022

Order was completed but took much longer than expected. Dress arrived long after the affair that I purchased it for.

Date of experience: May 25, 2022
District of Columbia
1 review
0 helpful votes
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Takes to long
May 24, 2022

Everything was good except it takes a long time to get your order

Date of experience: May 24, 2022
Wisconsin
1 review
0 helpful votes
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Great service!
May 24, 2022

I had to return 2 items for a different size. It was no problem - fast, speedy service. I will definitely order from them again.

Date of experience: May 24, 2022