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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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South Carolina
1 review
0 helpful votes
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Bathing suits
June 6, 2022

The three I have gotten from you are amazing and have an amazing fit. The quality of them is amazing and they fit amazingly. My twenty nine year old daughter even think they're amazing. I still have two that I haven't received but I'm really disappointed that they cost me 74 dollar's without bottoms but lesson learned.

Date of experience: June 5, 2022
Canada
1 review
0 helpful votes
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RIPOFF
July 5, 2022

Everything I ordered wasn't in stock. Requested a refund several times and was assured it was processed but never did receive it. Requested proof it was processed and never received it. DON'T order from this site.

Date of experience: June 5, 2022
Australia
1 review
0 helpful votes
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Great service
June 5, 2022

After placing my order I realised I ordered the wrong size. I immediately thought i had wasted my money however hoping for the best I sent an email requesting a size change. I received a reply email within hours stating the order has been canged. My dresses arrived well packaged & fitted. I am very happy. Thank you

Date of experience: June 5, 2022
District of Columbia
1 review
1 helpful vote
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Saddled with inferior clothing that costs more to return and poor customer service. They make a living by selling 1x and that's it. Oh, by inferior, if you like clothing made of shiny flag material, this place is for you.

Date of experience: June 5, 2022
Texas
1 review
0 helpful votes
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Resolution of erroneous order
June 5, 2022

Excellent responsiveness and timely resolution of issue!

Date of experience: June 5, 2022
Canada
1 review
0 helpful votes
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Great customer service
June 5, 2022

Sent a note after I placed my order as I did not apply the discount code. Sunshine from customer service has replied to my message. Really appreciate the great customer service.
Thank you
Patti

Date of experience: June 5, 2022
Canada
1 review
0 helpful votes
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Verry happy.
June 5, 2022

I am satisfied with my purchases. My bathing suits are fabulous! The product is as on the site. WoW!

Date of experience: June 4, 2022
Australia
1 review
0 helpful votes
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MM*******351784 Shirley Stiles
June 3, 2022

Thank you for your help with my order per the above number. Your service and reply time have been excellent.

Date of experience: June 2, 2022
Canada
1 review
0 helpful votes
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Modily Tops and Pants
June 2, 2022

I recently purchased four Modily tops and capris pants. They are all the comfiest clothes ever. I love the fit and how they look and feel. And the pricing for each item was Fanta. This was my first time shopping with Modily and it won't be my last. Definitely going to be a repeat customer. Customer service is also excellent!

Date of experience: June 2, 2022
Ohio
1 review
0 helpful votes
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Beautiful bathing suits
June 2, 2022

When they arrived they were everything I wanted fit and size was perfect. I love these and bought several different ones.

Date of experience: June 2, 2022
Indiana
2 reviews
5 helpful votes
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I bought 3 swimsuits from them. One of the tops was the wrong size. Company wouldn't budge from charging $9.99 to send the correct size. This was my first time ordering so I felt they should just do an even exchange. Any other company would do this. All they said was that the cost was explained ahead of time. An additional $10 cost seems like a ridiculously high amount for an even exchange. Not so great a deal when you add that expense in.

Date of experience: June 2, 2022
GB
1 review
0 helpful votes
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Nice items
June 2, 2022

All easy. Post an time. No issues.
Two tankinis purchased. One great, other a little small. So always order larger, rather than your actual size. Both good quality. Both nice. Will definitely use this site again.

Date of experience: June 2, 2022
Ireland
1 review
0 helpful votes
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Worth the wait
June 2, 2022

Ordered towards the end of April... an anxious wait. But arrived finally the end of May... delighted with quality of the items I received

Date of experience: June 2, 2022
France
1 review
0 helpful votes
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Nice product
June 2, 2022

Nice product beautiful colors shipment a little slow

Date of experience: June 1, 2022
Arizona
1 review
1 helpful vote
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Bathing suit bull
July 1, 2022

I measured myself according to your instructions on your website and ordered the size recommended, again, by your website. I was delighted with the cut and color of the bathing suit I ordered, but it was way to big. I was very disappointed. I had a Memorial Day pool party I wanted to wear it to. I ended up not going.

Date of experience: June 1, 2022
New Hampshire
1 review
0 helpful votes
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Great customer service
June 1, 2022

I had issues trying to pay for my order with a Vanilla Visa card as a Visa, I think because it's for use in the US only. At the checkout, it wasn't letting me select PayPal so that I could still use it. I submitted a ticket, and then soon received an Emil for $1 off to complete my order. There was a PayPal link in the email that i was able to use. Later that night I received an email from customer service stating that my order had gone through.

Date of experience: June 1, 2022
Florida
2 reviews
0 helpful votes
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Great help
June 1, 2022

The people that you have working for are wonderful will shop with you again please keep up the wonderful customer service

Date of experience: June 1, 2022
New York
1 review
0 helpful votes
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Great Customer Service
June 1, 2022

Slow delivery but great customer service nonetheless! Was actually shocked to get an immediate and appropriate response to my communication regarding the order. Very happy about that.
Can't give 5 stars yet because I still haven't received order.

Date of experience: June 1, 2022
GB
2 reviews
0 helpful votes
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Always Excellent Service.
June 1, 2022

Contacted Modlily this morning and had a reply immediately. My query has been dealt totally satisfactorily and completely. I cannot praise this Company enough. They act right away when there is a need to contact them and never fail to give excellent service.
Thank you in particular to Sunshine for acting with the speed of light. Much appreciated.
All good wishes,
Sheenah Oliver.

Date of experience: June 1, 2022
Kentucky
1 review
0 helpful votes
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Never received
July 1, 2022

This is extremely frustrating and i am so disappointed with this company i dont think i will ever order again. They cannot find my order which you have under *******@outlook.com i have never received it or a credit

Date of experience: June 1, 2022