Order number: M**************

I was desperate to receive the item I ordered online to wear to a wedding event on Friday 10 June, so I paid extra to expedite the delivery. The customer support team was very helpful and followed up for me, as I was concerned that it wouldn't arrive in time. They checked with the carrier and updated me, because my software protection device warned me that the link to the carrier site to track the parcel was unsafe to use, and in any case, it was a very basic and rather confusing site. At one stage, it showed that the parcel was in transit (image of an aeroplane) as well as a tick next to delivered! I was assured by your customer care team that it would arrive within 6 business/working days, and it did. The local carrier did not notify me when the parcel would be delivered (I supplied both my email address as well as my local mobile number). I was at home all day on Tuesday 7 June, but the local carrier did not contact me. However, a parcel addressed to me was left at street level where anyone could access it sometime on Tuesday - definitely not in a safe or secure place. They didn't even try to fit the small parcel into my locked letter box at street level, and they did not bother to bring it up the stairs to my level, or even leave it outside my front door. Fortunately, a neighbour found the parcel and kept it safe for me. If it hadn't been for your customer care team who assured me that the parcel would arrive in time, I wouldn't have known where it was nor when I would receive it. So, a big thumbs up for your Modlily customer support team, but a big thumbs down for the carrier/s you used to deliver my parcel. The price of priority shipping is expensive and I would have expected far better service from the couriers. Thanks to the Modlily customer support team, I can now wear the item to the wedding on Friday. Their assistance is greatly appreciated. You may want to change the courier companies, though.

After 3 weeks nothing received no tracking info on their site. No reply from service. I will never order at this site.

I rec'd an email saying I had placed a call for my order... the correspondence between your company and myself has been very positive... You have answered my questions and I am still waiting for my order which I have faith will show up between the timeframe you have given me June 7th - June 17th... if not I know I can reopen my ticket for clarification... Your responses have come very fast and concise... thank you for your help and look forward to receiving my order...

After waiting over 2 months & totally getting the run around from Modlily they refunded my $71.00 to a closed bank account so the transaction did not go through & they still have my money. They just reply to me & say call my bank. It's a closed account my bank can not do anything your transaction did not go through & you still have my money! They won't even give me credit or resend the order, those crooks! Bad customer service with a company that does not care about their customers. Buyers Beware